Administrative Assistant Manager

SUMMARY:

Executive Assistant with multi-industry experience and a high level of

administrative expertise. Work with integrity to process highly complex and

confidential documents, proposals and personal matters. Interact

consistently and effectively with individuals in senior level management

positions. Adept at developing and maintaining administrative processes

that reduce redundancy, improve accuracy and efficiency, and achieve

organizational objectives. Recognized for ability to use independent

judgment, exercise discretion, analyze complex information requests, and

determine complex trends. Incorporated advanced level of interpersonal

skills to resolve problems of varying nature and complexity.

EDUCATION:

MORRIS GRADUATE SCHOOL OF MANAGEMENT, RMU - Chicago, IL Expected

Completion Date

Master of Business Administration Degree - GPA 3.0 February 2011

Concentration: Business Management/Human Resources

Bachelor of Business Administration Degree - GPA 3.58 September 2009

Concentration: Business Management

Associate of Applied Science Degree July 2000

Concentration: Computerized Business Accounting Systems

SPECIAL TRAINING:

Software: Advanced Level Microsoft Office Suite (Word, Excel, PowerPoint

and Outlook), Access, Lotus Notes, Kronos, InvoiceXpress, Ariba,

People Soft, Adobe, Freelance Graphics, Ami Pro 3.1, Extra!,

QuickBooks Relay/PC Gold mainframe, FileMaker Pro, Rumba

Mainframe, Multi Mate, General Ledger Package.

Typing 55-65 wpm.

PROFESSIONAL EXPERIENCE:

LASALLE BANK, Chicago, Illinois 2004 to 2007

Administrative Assistant II

Coordinated department activity for Global Securities and Trust Services.

Performed senior level administrative support to the Senior Vice President

while lending general support to the department.

? Administered the calendar and personal accessibility for senior

management, maintained a group calendar, heavy coordination of travel

arrangements and itineraries. Prepared meeting agendas and carefully

monitored all action items. Reviewed and prioritized managers' e-mails

and incoming mail. Initiated, established, and communicated department

meetings on behalf of senior management. Created, maintained, and

updated spreadsheets to support reporting and analysis for senior

management approval. Access to and regularly worked with information

of the most sensitive, highly confidential, strategic, and critical

nature. Directed all administrative and project-support efforts.

? Proven track record of accurately completing research, reporting,

information management, and marketing-support activities within

demanding time frames. Prepared large presentations and proposals for

marketing team. Maintained database information for client contacts

and mailing lists. Arranged internal and external employee and client

events, booked venues, planned and managed logistical aspects of

events, maintained records of event attendees, staffing, budgets and

expenses. Coordinated new hire set-up (i.e. network id's, passwords,

system access, equipment, phones, corporate cards, etc.) for newly

hired personnel. Coordinated employee moves. Kept memberships and dues

current.

? Reconciled corporate credit card statements and addressed

inconsistencies, prepared, approved expenses and invoices on managers'

behalf. Handled billing issues and purchase order requisitions.

Updated and maintained authorized signature lists. In regular contact

with customers, suppliers, or company employees outside the immediate

work area to give or exchange information.

? Initiated and coordinated implementation of administrative processes

and procedures, troubleshot technical problems, tracked attendance,

and worked independently and within a team on projects. Served as

Ambassador for United Way and Team Lead for American Heart Walk.

BANK ONE, Chicago, Illinois 2002 to 2004

Executive Assistant

Coordinated department activity for Middle Market Debt Products (Syndicated

Loans). Performed senior level administrative support to the Managing

Director, Originators and Analyst.

Executive Assistant

Managed department activity for Commercial Banking, Payments Strategy and

Acquisitions Group. Performed senior level administrative support to the

Senior Vice President and back-up support to the Executive Vice President.

? Conducted in-depth business-development research and compiled results

for review by proposal team. Composed correspondence, created large

business presentations, generated and updated weekly Pipeline Activity

and In-Market reports, sent out Syndication Survey Forms and ensured

that the forms were completed and returned to Group Head, troubleshot

technical problems, placed service calls, met deadlines, maintained

marketing and supply inventories, reviewed and distributed senior

management mail. Prepared biweekly time, expense, and travel reports.

? Scheduled all senior level meetings and travel. Reviewed corporate

credit card statements, prepared expenses, managed responses to vendor

phone calls, followed through on investigations and performed

callbacks with resolution.

? Managed new hire set-up for newly hired personnel, managed employee

moves, managed invoicing, billing processes and purchase order

requisitions. Tracked attendance, maintained group calendar, and

prepared daily itineraries.

CNA INSURANCE COMPANY, Chicago, Illinois 2000 to 2002

Executive Assistant

Organized department activity for Alternative Financial Products, Risk

Management and Underwriting. Provided administrative support to the Senior

Vice President, Director of Operations, Chief Underwriting Officer, and

Actuarial Analyst.

? Responsible for maintaining senior management calendars, prepared

daily itineraries, coordinated and arranged meeting and travel plans,

acted as liaison with other departments and outside contacts, worked

independently and within a team on special non-recurring and ongoing

projects, tracked attendance, coordinated internal and off-site

business functions, including catering.

? Prepared paperwork, requested equipment and passwords for newly hired

personnel, handled billing issues, submitted check requests, expense

reports, and purchase order requisitions on SmartSource, prepared

invoices for payment, maintained records, and bookkeeping of petty

cash drawer.

? Composed correspondence, created large business presentations,

troubleshot technical problems, prepared and distributed weekly and

monthly reports, placed service calls, researched and gathered

information, met deadlines, maintained marketing and supply

inventories, opened, reviewed and distributed senior management mail.

OTIS ELEVATOR COMPANY, Chicago, Illinois 1998 to 2000

Administrative Assistant

Managed department activity for the Chicago Metropolitan Region. Provided

administrative support to the Regional General Manager, Regional Field

Operations Manager, Financial Manager, Human Resource Manager, and Service

Sales Manager.

? Responsible for meeting and travel coordination, proofread and

distributed meeting minutes, successfully coordinated business and

social events such as internal and external meetings, client seminars,

tours, dinners, and picnics. Booked venues, created invitations and

promotional material.

? Handled miscellaneous HR paperwork, tracked attendance, submitted

check requests, expense reports, and purchase order requisitions,

managed invoicing and billing processes, maintained records, and

bookkeeping of petty cash drawer.

? Composed large presentations, assisted employees with computer

questions, prepared and distributed weekly and monthly reports.

Coordinated and tracked training hours, ordered and distributed

service awards.

? Assisted customer calls, placed service calls, researched and gathered

information, tracked and managed status of various projects and

activities across the department, distributed weekly itinerary, sent

out notices, met deadlines, maintained office supplies, opened,

reviewed and distributed mail.

BANK OF AMERICA, Chicago, Illinois 1997 to 1998

Administrative Assistant

Coordinated department activity for Estate Tax, Fiduciary Tax, and Trust

Client Services/Fees/IRAs/ Regulatory Reporting. Provided administrative

support to the Vice President of Trust Client Services.

? Responsible for handling personnel functions (i.e. tracked attendance,

maintained attendance records, prepared EPAP, Employee Action, and

Separation forms, handled any questions and/or actions pertaining to

HR connection).

? Composed correspondence, created a variety of documents including

presentations and proposals, coordinated managers' calendar, scheduled

meetings, made travel arrangements, planned events, answered incoming

calls, managed incoming mail to prioritize for managers' attention,

handled sensitive and highly confidential information.

? Prepared fee invoices, submitted check requests and T&E's to accounts

payable, placed catering orders, record keeping, posted volumes to the

ICAS report on AMTrust, downloaded and retrieved reports from AMTrust,

prepared, proofed, edited and distributed monthly reports.

? Responsible for getting managers to submit entries to monthly report

on time. Assisted and trained department on software applications.

Created and updated database information.

AMERICAN BAR ASSOCIATION, Chicago, Illinois 1996 to 1997

Administrative Assistant

AON RE INC., Chicago, Illinois 1993 to 1996

Word Processor

NATIONAL ASSOCIATION OF SECURITIES DEALERS, INC., Chicago, Illinois 1988 to

1991

Secretary/Clerk Typist

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