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Project Manager Customer Service

Location:
Sarasota, FL, 34231
Posted:
May 08, 2010

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Resume:

Richard Laperriere

**** **** ******* **** : (***)

***-****

Sarasota, Florida 34231 Cell : (941)

***-****

Email: abmuye@r.postjobfree.com

SUMMARY

Senior Information Technology executive offering more than 20 years of

experience in software development and team management. Result-oriented

resource through dynamic leadership, strong communications and technology

innovations. Thrive to drive IT department and projects with passion for

the people and the technology.

Offer extensive experience in corporate and IT governance and project

management methodologies with a successful track record with small and

large projects in a wide variety of industries like manufacturing,

pharmaceutical, finance, media, hospitality, mining, and many more.

Expert in development of software products in all phases of project cycle

and recognized as a leader in building, managing and mentoring technology

teams. Skilled in delivering cost-effective and high performance solutions

in complex and difficult environments.

MAJOR ACCOMPLISHMENTS

As a business executive

Founded several software corporations dedicated to the development of ERP

solutions for the IBM AS400 platform, resulting in an operating business of

more than $10M in revenues and 100+ employees.

Responsible for the business development through strategic alliance,

aggressive networking, innovative marketing and name awareness.

Established strong relationship with IBM to develop and promote solutions

to a wide variety of clients.

Defined functional and technical directions by forecasting and evaluating

trends

Implemented IT governance, best practices and development methodologies to

significantly improve the overall performance of the organization and make

it ready for an IPO.

Oversaw the acquisition of the company by Cognicase, an innovative e-

business integrator and Wireless/Internet solutions provider.

As a project manager

Successfully managed the development of an ERP solution suite from the

planning to the implementation, a project life of more than 2 years. This

product became the trademark of the company and was recognized as one of

the best available on the market for the AS400 platform.

Directed the development of an integrated software solution for the

forestry industry that became a major success with a rate of more than 40%

penetration of the industry.

As a software engineer

Developed and implemented in collaboration with a research institute a

stochastic software model to optimize the water management of reservoirs

for a public utility generating electricity.

Designed, programmed and implemented a radio station scheduling software to

prepare accurately-timed daily and weekly playlists based on specific

rules, rotations, history, and events. This software was implemented in

about 40 stations and resulted in more than 30% increased in revenues.

Sole architect of a clinical trial software for a major global

pharmaceutical company, this project spanned over 5 years and was

implemented worldwide. By implementing knowledge-based innovations, this

software was able to speed-up the approval of new medications by the FDA

giving a tremendous competitive advantage in the marketing of new

molecules. This project has been known as the best project in this history

of the company.

As a consultant

Developed and implemented a business plan for a plastic corporation

resulting in growth of revenues from $30M to $65M in less than three years.

Main tasks included the following:

. Reengineering of all the processes of the manufacturing operations

resulting in 35% cost savings and substantial increase in the overall

business efficiencies.

. Successfully developed and implemented an ERP solution adapted to the

specific needs and requirements of the plant based on innovative

technology, an effort of more than 2 years.

. Restructured and retrained the customer service representative

center, quality assurance and support division resulting in a better

performance in availability, delivery time, quality and customer

satisfaction.

. Established a marketing/sale strategy for the Canadian and American

markets that resulted in a rapid growth of sales.

. Implemented a management by objectives approach through the

definition, setting and measurement of Key Performance Indicators

linked to a bonus performance program for all the employees.

. More than doubled the production capacity of the plant by

implementing valorization, optimization and addition projects.

. Developed and implemented a web-based dashboard software to optimize

the decision-making process to react accurately and rapidly to change

in markets conditions.

. Worked in collaboration with Ernst & Young on the all the steps to

sell the company to a strategic purchaser: Executive summary,

Confidential Information Memorandum, Data Room Protocol, Purchase

Assets Agreement, Etc.

As a teacher

As a college professor, designed and taught a new computer sciences program

tailored to the specific needs and requirements of the industry. This

program became a model for many institutions in Canada and increased

considerably the placement of students upon graduation. A modified version

of that program was also implemented for adults who wanted to reorient

their career.

Founded two training schools (in the U.S. and Canada) which specialized in

providing advanced workshops to IT staff in both countries. Designed more

than 30 technical training workshops and taught more than 250 classes.

EXPERIENCE

Corporate and IT governance (Sarbanes-Oxley and Cobit)

Business development and project management

Product development and change management

Training, mentoring and team building

SPECIFIC EXPERTISE

Project Methodologies: SDLC and RAD

Platforms: AS/400, Mainframe, PC-Based, Web-enabled, Client/Server

Software: ERP, MRP, Finance, Manufacturing, Distribution, Supply Chain

Industries: Public Utility, Banking, Food, Forestry, Insurance, Law,

Mining, Retail

Tools: Delphi, .Net, OS/400

Languages: C++, COBOL, HTML, Java, Javascript, Pascal, RPG, SQL, VB

Other: Data Warehousing, Executive Reporting, OO Design

JOB HISTORY

Hydro-Quebec: Public utility providing electricity in the

province of Quebec, Canada

P.S. Ross & Associates: Consulting firm specialized in IT

development for public organizations

College Bois-De-Boulogne: Public school offering a complete

program in computer sciences

Informatech Group Inc.: Software enterprise offering a wide

range of business solutions

PolyExpert Inc.: Manufacturing Company specialized in

flexible film production

EDUCATION

B.Sc.A: Engineering - Electronics: University of Montreal, Polytechnic

Institute

Master in Engineering - Computer Sciences: University of Montreal,

Polytechnic Institute

MBA: University of Montreal, Business School

B.Sc. Law: University of Montreal, Law School

PERSONAL INFORMATION

Fully fluent in French and English

Married with two children at college

INTERESTS

Avid fisherman in Gulf waters

Marathoner

Snowboarder



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