Customer Service Management

Damian Dick

*** ******* ***. *********, ** ****9 - 607-***-**** - abmuy9@r.postjobfree.com

FINANCIAL SERVICES

Credit & Collection

Broadly experienced in financial services and credit & collection

management across banking, insurance, healthcare, and telecommunications

industries. Knowledgeable, analytical, and personable with excellent

problem solving skills and strengths in areas of credit & collection,

financial planning & reporting, and risk management. Proven ability to

drive business growth and improve workflow effectiveness while maintain the

highest standards in customer service and adherence to regulatory

guidelines. Proficient in the use of collection and database systems.

PROFESSIONAL EXPERIENCE

Shults & Shults Attorneys, Hornell, NY Collections Associate

6/2007-2/2010

CREDIT & COLLECTION / FINANCIAL SERVICES & REPORTING

. Handling a high influx of in-bound calls pertaining to the reconciliation

and collection of delinquent accounts either directly or through

appropriate channels including payment inquiry and reconciliation & control

units while handling a database of 10,000 files.

. Preventing impending loss and increasing profitability through

negotiation and enforcement of scheduled collection campaigns, consistently

achieving a 70% recovery rate.

. Direct contact with attorneys and clients from start to finish, through

all stages of the case.

. Knowledgeable in all forms of Bankruptcy, Litigation, and Mortgage

Foreclosure practices.

. Ability to discover and prepare trial for Plaintiff and Defendant

representations.

. Proficiency in developing excellent relationships with coworkers and

clients.

. Great ability to work independently and with a team "to get the job

done".

. Remarkable skill at organizing work and resolving problems that arise in

day to day activities.

. In-depth ability to work with difficult clientele in a respectful and

courteous manner.

. Observant, intuitive and conscientious with great attention to detail.

. Deep ability to institute and conduct all phases of office procedures.

. Strong computer skills and knowledge of many software and online

applications, including Word, Excel,

Access, Power Point, Outlook, QuickBooks, Word Perfect, Hot Docs, Voice

Wave Transcribe, & West Law.

REFERENCES

. Deanna Bill / Shults & Shults Attorneys / 585-***-****

. Michelle Hooker / Department of Transportation 607-***-****

. Joseph Sergio / Verizon Wireless / Call Center Representative / 585-

328-2519

Contact this candidate