Customer Service Manager

Jane M. Garcia

*** ******** ****

San Antonio, Texas 78213

Home/Message: 210-***-****

EXPERIENCE

Jan. 2007- Present Measurement Consultant, Confidential Employer

Cold call and e-mail top level executives at the largest banks and retailers

in the United States to establish a working relationship with them and

ultimately sell them contracts for customer service and customer

satisfaction measurement programs. Programs run in the $50,000-

$2,000,000 per year range. Daily work includes working with CRM

software, heavy telephone and e-mail communication to both prospects

and existing clients, preparing pricing proposals, participating in

“webinars” with prospective clients, reviewing contracts, and interacting

with the executive level team at my company.

May 2005-Jan. 07 Telephone Sales Representative

Verizon Yellow Pages/ Idearc Media, San Antonio, TX

Worked closely with small business owners to sell new, and make

recommendations regarding existing, Verizon Yellow Pages advertising in

multiple telephone directories in South Texas. Was consistently a top

producer in both my telephone unit and the entire division. Was designated

by my two District Sales Managers to be “Acting DSM” while they were

out of the office, which entailed overseeing the 6-person telephone unit,

processing their daily paperwork, and reporting directly to the General

Sales Manager over our unit.

I was directly responsible for handling approximately $400,000 in annual

revenue to the company.

Jan. 2004-Feb. 05 Senior Recruiter

Bullock Personnel, San Antonio, TX

Developed (from scratch) local and statewide contingency fee permanent

placement business. Developed client and candidate base by cold calling

(by telephone) company hiring authorities and respective job candidates.

Accessed corporate websites to identify executives to contact. Interacted

daily with corporate Presidents, CEO’s, Directors of Human Resources,

etc., and with candidates who were seeking permanent career positions.

May 2002- Dec.03 Placement Director/ Senior Recruiter

Medrec, Inc., San Antonio, TX-- Medical Staffing/ Placement Firm

Recruiter and “Hands On” Manager-- I hired and directly supervised two

recruiters.

Was specifically hired to develop (from scratch) clients and candidates

throughout the state of California, a brand new territory for Medrec. For

the first 16 months I worked alone, developing business relationships over

the telephone with new clients. Negotiated all fee agreements for both

contract staffing and permanent placement. Continually recruited clients

and candidates through heavy telephone cold calling.

Other responsibilities and results achieved while at Medrec:

Worked closely with the company Vice President to develop forms,

policies and procedures for a brand new Permanent Placement Division,

which I was in charge of.

Was personally responsible for territory advertising, answering all

inquiries regarding business in California, and conducting trade shows in

California..

Was individually responsible for generating revenue to the company of

approximately $120,000 in less than one year in the new Permanent

Placement Division, with no loss in revenue due to “fall off” business.

EDUCATION

Graduated St. Mary’s High School

Portland, Oregon

Member National Honor Society; numerous other leadership and athletic

distinctions

Graduated Lewis and Clark College, Portland, Oregon

Bachelor of Arts Degree--Business Administration

Additional Skills: Daily use of Customer Relationship Management (CRM) software

Daily use of Microsoft Office

Business references will be provided when requested.

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