Customer Service Maintenance
Resume:
Timothy J. Alexander
Cranberry Twp, PA 16066
abmuvf@r.postjobfree.com
OBJECTIVE:
To obtain a position providing internal customer support, utilizing skills
obtained working in a level II technical support department
EDUCATION:
2008. Pittsburgh Technical Institute - Cranberry Twp, PA
Information Technology- Network Security & Forensics
Degree obtained: Associates of Science, GPA 4.0
Course of Study:
. Installation and configuration of desktop and server operating systems
. Configuration, repair and troubleshooting of PC hardware and software
. Configuration and implementation of Cisco routers and switches
. Network security and intrusion detection of stand alone and networked
computers
. Setup and configuration of Linux Fedora using a GUI and command line
interfaces
. Setup and maintenance of domains and workgroups
. Acquisition and analysis of electronic data for forensic testing
. Creation of relational databases using Microsoft Access and SQL
Awards:
. Presidential Honors
1987. Northwest Mississippi Junior College - Olive Branch, MS
Aviation Maintenance Technology
Degree obtained: Associates of Science, GPA 3.75
Licenses: Airframe & Powerplant
EXPERIENCE:
Aug. 2007-Present: Consolidated Communications - 4008 Gibsonia Rd,
Gibsonia, PA Technical Support Representative - Tier II
Broadband Installer
Summary of experience:
Help desk support including: setting up and troubleshooting wired and
wireless networks, email setup and support, anti-virus and other security
related software; general help using the computer and Internet support;
DSL Installation includes modem install, router setup, wireless network
setup, anti-virus/anti spyware support. VOIP Install incl. Cisco ASA
Config, Linksys 8/24port Switch config, Cisco broadband phone setup.
IPTV system troubleshooting, remote setup and troubleshooting, customer
equipment VCR/DVD/PVR support, video gaming system Internet support
August - 2006 - August 2007: Good Year Tire & Rubber Co., Cranberry
Twp., PA
General Service Technician
Perform general maintenance such as oil changes, service tires including
remove/replace. Customer Service - talking to customers; making
recommendations for up-selling & future maintenance, data entry into POS
system, accounts receivable.
April 2005 - August 2006: Full time college student
May 1990 - April 2005: USAirways, Pittsburgh International Airport
Airframe & Powerplant Mechanic
C, Q check inspections of several aircraft types, general and major
structural repairs. Troubleshooting of all aircraft related systems incl.
hydraulic, pneumatic, landing gear, flight controls, etc... Powerplant
maintenance of several engine types; compressor teardown, and final
assembly stages, sheet metal repair of various internal aircraft
components.
October 1987 - May 1990 Northwest Airlink Airlines- Memphis, TN
Airframe & Powerplant Mechanic
Phase inspections of BAE J31 - and SAAB SF 340 Aircraft.
General inspection and overhaul of Garrett TPE 331 Turbo Prop Engine
General inspection of GE CT-7 Turbo Prop Engine
Certifications:
A+, Net +, Airframe & Powerplant License
References Available Upon Request
Contact this candidate