Customer Service High School

ZOBEIDA TORRES

***** ******** ***. ***. *

Beaverton, OR 97006

Cell: 323-***-****

*********@*****.***

OBJECTIVE

Talented Epic certified applications expert with well founded technical abilities and strong client

facing skills seeking a challenging position in the healthcare IT field.

EDUCATION

2002-2006, Dartmouth College, Hanover, NH

Bachelor of Arts, 2006

- Major 1: Psychological and Brain Sciences

- Major 2: History

1998-2002, South Gate High School, South Gate, CA

High School Diploma, 2002

CERTIFICATIONS

- EpicCare Ambulatory

- EpicCare Ambulatory Order Transmittal Masters

EXPERIENCE

November, 2009 - April, 2010, Application Specialist, OCHIN, Portland, Oregon

- Served as organizational expert in full range of Epic software application support

including implementation and trouble shooting while maintaining a relationship

between OCHIN and its clients.

- Responsible for site-specific Epic system configuration, building, and testing.

- Responsible for creating training curriculum and providing classroom, web

based, and individual training sessions in the EpicCare Ambulatory module

- Performed pre-implementation EpicCare Ambulatory demonstrations, design/build

sessions, and

workflow analysis.

- Participated in the testing and implementation of Epic system updates/upgrades, new

workflows, and new system solutions.

October, 2009, Epic Applications Support, Bahama Consulting

- Provided EpicCare Ambulatory Go-live support at Stanford clinics.

August, 2007-April, 2009, HealthConnect Representative/Analyst, Kaiser Permanente, Pasadena,

CA

- Developed curriculum to train end users in Epic Ambulatory, Inpatient, and OpTime

modules.

- Conducted individual and group training sessions

- Responsible for training team members in Epic Ambulatory, Inpatient, OpTime, and

Labor and Delivery

- Provided problem solving and instruction to Epic software end users.

- Created daily support status reports. Explained/instructed end users regarding

issue resolutions

- Participated in Epic software classes to be able to provide one on one

instruction/support of the use of Epic applications.

- Supported physicians, nurses and staff in the learning process for Epic applications.

- Role as Unit Lead for teams of 4-8 people

June, 2006-August, 2006, Research Assistant, Cognitive Neuroscience Laboratory, Dartmouth

College, Hanover, NH

- Contributed in the organization of data in cognitive studies

- Transcribed interviews of bilingual individuals in Spanish

September, 2005-August, 2006, Student Worker, Sleep Disorders Center, Dartmouth-Hitchcock

Medical Center, Hanover, NH

- Provided customer service to patients

- Performed clerical duties such as filing, typing, and data entry

September, 2005-August, 2006, Student Worker, Baker-Berry Library, Dartmouth College,

Hanover, NH

- Provided customer service to students, town residents, and visitors

- Contributed in organizing books and scheduling meetings

January, 2003-March, 2005, Student Supervisor, Lone Pine Tavern, Student, Hanover, NH

- Provided customer service to students and visitors

- Performed bartending, cashier, and wait staff duties

- Was responsible for the scheduling of student employees and managing the

business establishment when manager was not available

ACTIVITIES

September, 2005-August, 2006, SexEd, Peer Advisor

- Received training on counseling skills, contraception, and sex in general

- Served as a peer advisor to the Dartmouth community and participated in sexual

education events

January, 2005-June, 2006, Dartmouth Panhellenic Council, Vice President of

Recruitment

-Organized the recruitment process for all the sororities on campus and for over

300 potential new members

-Responsible for organizing information sessions for potential new members and

training recruitment counselors and recruitment chairs

January, 2004-August, 2006, Epsilon Kappa Theta

- Awarded with the ’06 Spirit Award in Spring 2004

- Served as the New Member Educator in Summer 2004

- Served as social chair Spring 2005-Winter 2006 and duties included organizing

social events with over 50 individuals and was involved in risk management

June, 2004-September, 2005, Dartmouth Panhellenic Council, Vice President of

Organization

- Contributed in organizing fundraising events for the United Way

- Worked closely with the Vice President of Recruitment to help organize sorority

recruitment

COMPUTER SKILLS

- Epic: Ambulatory, Practice Management, Inpatient, OpTime, Stork

- Microsoft Office

- Adobe Acrobat

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