Project Manager Sales
Resume:
Irving, Texas *****
Mobile: 832-***-****
mskendralbrown@gmail.
com
Kendra Brown, MBA
Senior Product Manager
Product Development / Project Management / Sales and Marketing Support
Results-driven senior team leader and certified Project Manager with an
established track record of bringing great products to market that align
with company goals. Known as the "go-to" person for complex projects,
clients and process-related challenges. Proven talent for identifying core
business needs and translating them into technical deliverables. Self-
motivated individual who can effectively communicate with all levels of the
company to ensure the success of project implementations.
Core Competencies:
Interactive & Mobile Software Development Life Agile Software
Technologies Cycle Development
Web Design and Usability Project Management Process Partner Relationships
Testing
Prepaid and Gift Card Customer Service Integration Mentoring and Training
Fulfillment
PROFESSIONAL EXPERIENCE
Parago, Inc., Lewisville, TX
2008 - present
Parago provides a full range of incentive programs and fulfillment services
to Fortune 500 companies.
Senior Product Manager
Manage product releases through all stages of the product development and
go-to-market process. Responsibilities include: market assessment and
analysis, roadmap planning, partnering with technology leads to estimate
and prioritize development projects, developing requirements documentation,
partnering with marketing on creative deliverables, product training and
strategy development.
. Launched a new sales, channel and employee incentives platform that
exceeded expectations by paying out more than $5 million in incentives
within the first year. Subsequent releases included an iPhone mobile
app and a sales demo.
. Launched Savings PlaceSM, an exclusive website that pays merchant-funded
discounts and cash back to participants after receiving their rebates.
Participants receive the cash back in the form of checks or via PayPal.
This product required integration with two partners - PayPal and Affinity
Solutions.
. Developed Membership AdvantageSM, an exclusive website that pays cash
back to incentive program participants via their reloadable prepaid
cards. This product required integration with two partners - FSV Payment
Systems and Affinity Solutions.
. Formed additional partner relationships with National Gift Card,
Amazon.com and SmartyPig.
imc2, Dallas, TX
2007 - 2008
imc2 is a digital marketing advertising agency.
Senior Project Manager
Senior Project Manager for the Nestle Lean Cuisine brand portfolio of
interactive projects. The portfolio, with an annual budget of $1.5
million, included monthly email campaigns, web development initiatives and
online media/banner development projects. Partnered with account team to
deliver projects on time and on budget while exceeding client expectations.
Partnered with the Nestle Consumer Relationship Marketing team to ensure
the agency adhered to Nestle campaign, marketing and technical guidelines.
. Developed the new leancuisine.com website and email design.
. Launched the e-commerce site for the 2007 Carry on the Cause designer
lunch bag sale. The sale generated over $1.5 million in sales, and
allowed Nestle to donate $150,000 to the Susan G. Komen foundation.
. Launched The Inspiration Path, a place for those touched by cancer to
come together and share messages of encouragement and inspirations.
USAA, San Antonio, TX
2005 - 2007
USAA is a financial services company that provides its services exclusively
to members of the United States military personnel and their families.
E-Commerce Project Manager
Successfully managed cross-functional project teams that implemented IT
development and e-commerce projects; achieved project operational
objectives within scope, budget and timeline.
. Worked with business stakeholders to develop and refine project
requirements, business plans, risk plans and project strategy documents.
. Ensured technical solutions were aligned with overall business
objectives; and supported internal customers in identifying opportunities
and solutions to meet current and future business need.
. Partnered with UI Design and Research to conduct project usability
studies with customers.
. Developed RFPs and SOWs, evaluated responses, negotiated contracts and
developed vendor relationships.
. Worked closely with Release Management and Testing teams to develop
execution strategies based on business requirements.
Xerox Corporation, Houston, TX
1999 - 2005
Xerox provides technologies and services that enable businesses to manage
documents and data more efficiently.
Office Solutions Consultant / Senior Systems Analyst
Lead Consultant for multiple client and partner projects: analyzed client
requirements, managed budgets, wrote SOWs, and gathered technical resources
for installation. Trained sales teams and customers to ensure
communication and implementation of most current and appropriate software
solutions for customer business needs. Provided network administrative
services to customers, ensuring that implemented systems met ongoing
business challenges.
. Consulted with sales teams to create engaging customer proposals and
technical presentations that generated $2.4 million dollars in revenue.
. Partner solutions implemented included: Documentum, Verity's Liquid
Office, Captaris' RightFax, Omtool's AccuRoute, Kofax's Ascent Capture
and Equitrac Office.
. Workgroup Team Lead and manager of contract analysts.
. Technical Advisory Board Member.
EDUCATION AND TRAINING
. MBA, E-Business, University of Phoenix, Houston, TX, 2004
. BBA, Management Information Systems, University of Houston, Houston, TX,
2000
. University of Houston Honors College, Houston, TX, 2000
- Professional Development -
Stagen Integral Leadership Program - Black Belt Certification (2009)
Leadership & Execution Skills for Product Managers, Zigzag Marketing (2008)
Certified Project Manager, PMLG (2007)
Accelerated Client Centered Selling (2005)
Xerox Lean Six Sigma - Yellow Belt (2005)
Selling for Success Symposium (2001)
Train the Trainer (1999)
Network Security I and II (1999)
Engaging Customers with the Knowledge of Networks (1999)
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