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Customer Service Engineer

Location:
Colorado Springs, CO, 80920
Posted:
May 10, 2010

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Resume:

**** ****** ******

JASON JAMES HOBART

COLORADO SPRINGS CO 80920

abmut7@r.postjobfree.com

303-***-****

OBJECTIVE

To obtain a technical or managerial position in the field of telecommunication/network operations, Skills

maintenance, engineering, and provisioning.

-LAN and WAN

protocols

-Digital Signal

EDUCATION

DS0/1/3

-Optical Carriers

Business Administration, MBA August 2008 ā€“ May 2011 OC3/48/192

-Router, Switch,

Colorado State University, Fort Collins CO

Bridge, Hub

-OSI/TCP/IP

Business Information Systems, Bachelor of Science January 2005 ā€“ July 2007 Protocols

Bellevue University, Omaha NE -IP Subnet

Addressing

Electronic Systems Technology, Associates of AS January 1998 ā€“ July 2002 -Timeplex

Community College of the Air Force, Maxwell AFB AL -IDNX/Promina

-Crypto/KGā€™s

-Cisco Multiplexers

-Cisco CTC/CTM

CERTIFICATIONS management

software

-Oscopes, Fireberd,

Cisco Certified Network Associate

Line Tracers

CompTIA Security+ -Lucent, Alcatel,

ITIL v3 Foundations Fuji Multiplexers

-Lucent Alcatel,

Nortel, Tellabs

DACS

-Microsoft

EXPERIENCE

98/XP/Vista

-Microsoft Office

Suite

ATS Apptis Technology Solutions

-Wireless

Network Security Engineer, Colorado Springs CO Networking

Member of the US Air Force INOSC West boundary equipment cleanup project. Working with Air

Force and contractor personnel to configure Sidewinder firewall and Blue Coat proxy

policies and rules in the consolidation of approximately 90 Sidewinders and 90 Blue

Coat proxies. Transferred base proxies from McAfee Enterprise Manager to McAfee

Command Center

Responsible for the configuration and security hardening of network devices for INOSC-W assets in

the Far East, Europe and the Continental US.

Provisioning Network Analyst

Time Warner Telecom, Greenwood Village CO

Responsible for the processing of customer orders, configuring edge equipment, coordinating

service turn-up efforts, and satisfying customer service needs. Coordinated testing for service turn-

up with transport provisioning and customer. Interacted with and provided guidance to customer

engineer or customer vendor to ensure service quality.

Network Administrator, NMCI Intranet

Electronic Data Systems, Gulfport MS

Network Administrator/Customer Support Representative in support of the Navy Marine Corps

Intranet. Responsible for desktop related support of all systems to include hardware and software

applications and peripherals. Monitored and controlled the performance and status of network

resources which maintained over 400,000 workstations and laptops for 500,000 Navy and Marine

Corps users.

Systems Control Shift Supervisor, USSTRATCOM

United States Air Force, Offutt AFB NE

Monitored and controlled performance of networks and Communications-Computer Systems (C-CS).

Operated computers, computer peripherals, and processor controlled diagnostic and control

equipment to perform facility and traffic surveillance, network control, traffic control and technical

control. Tested subscriber equipment, end-to-end circuits, systems, and networks to verify services

provided. Exercised technical control, coordination and supervision over subordinates. Scheduled and

coordinated communication systems down time for minimal mission impact, arranges for user release

of individual circuits for out-of-service quality control testing, routine maintenance, and other

scheduled service interruptions.

Communications Computer Systems Controller

United States Air Force, Schriever AFB CO

Responsible for operating and fault isolating communication resources valued at $440M to support

Air Force Satellite Control Network. Provided worldwide connectivity across 7 Department of

Defense Space Programs, to include NASA, NOAA, NORAD, Global Positioning System, and

Defense Meteorological Satellite Programs. Established and maintained communication links for

crucial first contacts of launch vehicles and all satellite systems. Directed and implemented fault

isolation, testing, troubleshooting, configuration, performance monitoring and analysis of

transmission links to include coordination with local commercial carriers and far end technical

control facilities.

SECURITY CLEARANCE

Current Active Secret Clearance (Previously held Top Secret/SCI)



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