Manager Billing

Dorothy A. Towstik

*** ****** ******

Staten Island NY 10301

Residence: 718-***-****

Email: ******@****.***[pic]

Experience

New York Mercantile Exchange

Director of Customer Operations

2004 - Present

Directed a team of 6 in day-to-day, monthly and quarterly functions of

the revenue cycle: billing, cash receipts and applications, collections,

revenue trending and analysis, revenue accruals, monthly close, subledger-

to-general ledger reconciliations, and quarterly bad debt reserve

evaluation. Responsible for operations revenue lines including clearing

fees, market data services, royalties and licenses, transfer fees and

trading floor.

. Created processes resulting in timely and accurate billing and daily

cash receipt reconciliation and application.

. Designed effective collections procedures resulting in achieving and

maintaining AR aging under 30 days at +89%. Bad debt write-offs held

at under .05% of revenue for all 5 fiscal years.

. Authored and maintained SOX policy and procedure documents and

monitored staff compliance through frequent sample testing of

transactions. Collaborated with internal audit, KPMG and Protivity to

identify, evaluate and mitigate process risks.

. Eliminated all 2003 auditor comments within 2 quarters of assuming

responsibilities. Managed responses to internal, external and SOX

auditors resulting in "no change" findings for 19 straight quarters

while reducing auditor hours.

. Contributed analysis and documentation to several rounds of due

diligence examinations for IPO and subsequent merger with CME Group.

. Served as liaison between Finance and IT Departments on several

special projects including launches of new product and service

offerings and new Exchanges in London and Dubai, and development of

the Green Exchange. Coordinated efforts of staff programmers and

consultants and provided testing, problem resolution, troubleshooting

and process certification resources.

. Evaluated performance, recommended salary increases and bonuses.

. Built department skill set through coaching staff in self-correcting

analysis techniques and advanced Excel training.

. Identified as key person for transition of NYMEX Finance function to

CME Group, Chicago subsequent to merger.

Shearman & Sterling LLP

Supervisor of Revenue Administration

2002 - 2003

Supervised staff of 14 Billing Coordinators in all phases of invoice

production. Collaborated with Supervisor of Revenue Enhancement (Accounts

Receivable) to identify and address issues impeding prompt invoice payment.

Developed inter-department process to speed payment application, resolve

unidentified payments and eliminate duplicate research efforts.

Dorothy A. Towstik

Residence: 718-***-****

Email: ******@****.***

Page 2

. Automated billing and collections reports by office and practice group

cutting production time by 75%.

. Created mentoring program for new billing coordinators and timekeepers

to increase billing efficiency.

. Conducted staff assessments resulting in reorganization balancing

required skills with assignment volume and complexity.

. Kept department production at or ahead of budget and cut anticipated

summer shortfall by half.

. Researched and analyzed publicly available data regarding nationwide

hourly billing rates, recommended market competitive rate structure

adopted by Executive Committee.

. Compiled and analyzed existing client billing agreements and created

searchable database.

. Oversaw modification and installation of billing system enhancements

coordinating efforts of outside vendors and IT department, resulting

in on-time and under-budget delivery.

. Investigated and resolved impediments to establishing e-billing

workstream.

Lester Schwab Katz & Dwyer

Billing Manager

1999 - 2002

Created this position for this firm of 100+ timekeepers. Managed staff of

8 in all billing processes including file opening, conflict check, time and

cost data file transfers, work-in-progress reporting, client invoice

formats and e-billing.

. Developed policies to avoid client line item fee and cost objections,

decreasing firm write-offs by half to 1.5%.

. Designed processes using MS Excel and MS Access to perform

sophisticated fee and cost analysis, work-in-progress, case budgeting

and status reporting for clients and firm Executive Committee.

. Established links with secured internet sites (Datacert, E-velocity,

Serengeti, Litigation Advisor) for e-billing submissions.

. Improved department volume, turnaround, product quality, on-time

performance and collections while simultaneously decreasing payroll.

Software Applications

Advanced Knowledge: Computron, Elite, DTE, MS Word, MS Excel, PC LAW

Intermediate Knowledge: MS Access

Knowledge of: Quicken, Quickbooks, Carpe Diem, Time Slips

Public Service

Community Resources for the Developmentally Disabled - Advisory Council -

Former Member

Joe Walsh memorial Fund - Former Chief Executive Officer

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