Manager Management

Elizabeth A. Francis

*** **********, ********, ** *****

abmur0@r.postjobfree.com

Home: 847-***-****; Cell: 847-***-****

Profile

Human Resources manager with over 20 years of diversified experience. Have

a proven track record of managing others and supporting leadership and

business objectives through development and implementation of effective

H.R. strategy and initiatives. Areas of expertise include H.R. support for

start-up businesses, performance management, employee relations, campus and

experienced hire recruiting, on-boarding, compensation and promotion

management, project management and legal compliance.

Professional Work Experience

Deloitte & Touche LLP

H.R. Senior Manager, Audit & Enterprise Risk Services (2003-2009)

One of six H. R. senior managers responsible for developing and

implementing H.R. initiatives linked to the overall business strategy for a

business unit of 14,000 people.

Key accomplishments

. Resolved employee relations issues

. Advised senior business leaders on people and employee relations

matters in the U.S. practice

. Managed compensation, performance management, and promotion processes

. Served in liaison role with 12 field H.R. managers

. Evaluated, counseled, mentored H.R. managers in the field

. Lead a project team implementing the Mass Career Customization

initiative for AERS practice of 14,000 partners and employees.

Included securing top management support, developing communications

plans, designing and delivering virtual training courses as well as

day-to-day consultation and support. Resulted in MCC becoming part of

the AERS culture and individuals being supported in their careers,

both traditional and non-traditional tracks.

. Developed and implemented new performance management process for

12,000 staff nationwide. Analyzed historical data, identified key

performance indicators and teamed with cross-functional team,

including technology, to develop web-based system. Resulted in

greater levels of compliance with performance management processes and

therefore, more employees receiving feedback on a regular basis.

. Delivered and continually improved Advanced Hire Orientation program

for management hires. Consistently received some of the highest

ratings on evaluations of all training programs.

H.R. Senior Manager, Enterprise Risk Services (1997-2003)

One of four H.R. senior managers advising business leaders and leading H.R.

function for this national start-up business combining professionals from

three existing business units and outside experienced hires. Responsible

for all H.R activities including driving performance management,

compensation and promotion processes, resolving employee relations issues,

assimilation of new hires.

Key accomplishments

. Assisted in creating H.R. infrastructure across the U.S. for start-up

business that grew from 100 to 1200 professionals in six years

. Performed HR Generalist duties including annual compensation

processing, performance management process tracking, employee

relations, off-cycle salary increases and bonus payments, management

of tuition assistance program, recognition and rewards program

. Created multisource "360-degree" feedback program for the entire

practice. Resulted in positive culture change supporting solicited

and unsolicited feedback. 100% of partner group received feedback

. Led project team in work planning, research, development and approval

of new performance management tool for practice entitled CAREERS

. Mentored, counseled, advised team of HR managers in the field

. Authored and presented new assimilation and orientation programs for

all new hires including new management hire orientation program

specifically designed for individuals joining the firm at advanced

levels. Resulted in 75% of advanced hires attending.

H.R. Manager, Management Solutions & Services (1995-1997)

Advised practice leaders and led HR function for seven offices in Midwest

Region in this start-up business unit for the firm. Managed performance

management system, terminations, and orientation & assimilation

initiatives.

Key accomplishments

. Worked directly with leaders to grow the practice from 15 to 50

individuals in a 12 month period.

. Worked with outside law firm to develop and deliver sexual harassment

awareness training for all employees and partners in Midwest Region.

. Conducted employee relations investigations resulting from allegations

of harassment or discrimination. Worked with in-house counsel as

needed.

H.R. Manager, Illinois Practice (1987-1995)

H.R. manager with direct responsibility for managing benefits

administration, HRIS, training and development, administrative hiring.

Key accomplishments

. Supervised five direct reports in terms of daily management

. Provided evaluations, counseling, mentoring and compensation

increases.

. Advised business leaders in all areas of H.R.

Recruiting Manager, Chicago office (1980-1987)

Responsible for sourcing and hiring 50-60 entry level audit & tax

professionals per year.

. Managed campus hiring of full time permanent hires

. Managed internship hiring and assimilation program

. Started experienced hiring program

University of Iowa, Iowa City, Iowa

Assistant, Career Planning and Placement office (1978-1980)

Served as liaison with recruiters interviewing students for positions,

conducted resume preparation workshops for students, overall administrative

responsibilities for the department.

Fairway Ford, Dubuque, Iowa

Personnel Manager (1976-1978)

General office and personnel responsibilities for 50 union and non-union

employees.

Education

B.A. Industrial Psychology, Loras College, Dubuque, Iowa

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