Customer Service Sales
Resume:
Donnell Jones
**** ********** ****** ***. ***
Stafford, VA 22554
*********@****.***
________________________________________
EDUCATION:
Mount Vernon High School
**** *** ***nt Vernon Road, Alexandria, VA 22309
Status: Graduated/Diploma Received June 2001
TESST College of Technology
Alexandria 6315 Bren Mar Dr Alexandria VA, 22312
Status: Graduated/Certificate of Information Systems and Technology May 05
WORK EXPERIENCE:
Iron Mountain Data Protection
8001 Research Way, Springfield, VA 22153
Dates Employed: March 2006 December 2009
Positions Held: Operations Service Specialist
Previous Job Title: Operations Services Specialist
Job Description:
Service customers by maintaining their inventory through performing record center tasks including but
not limited to, retrievals, incoming, destructions, internal moves, permanent withdrawals and any special
projects requested.
Filing customer's media in and out of slots and cycling containers to and from shelves in the company
vaults.
Completing and maintaining all records and forms with respect to receiving and/or releasing customer
data, including the filing of vault paperwork.
Accompanied company drivers/vehicles (van or small truck) on occasion to make special deliveries as
needed.
Answered incoming client phone calls and contacted clients via telephone as needed.
Utilized production tracking software for inputting and tracking of all media/container processing.
Lowe’s Home Improvement
6750 Richmond Hwy, Alexandria, VA 22306
Dates Employed: August 2004 March 2006
Positions Held: CSA, Paint Department, Cabinets/Kitchen Design
Previous Job Title: Customer Service Associate
Job Description:
Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive
customer service.
Ensure that all customers have a pleasant experience shopping at Lowe’s.
Provide customers with specific departmental related skills pertaining to products and/or task, as well as
apparent knowledge of products and services.
Provide service to shoppers at the Customer Service Desk, cash register/check out, and on the sales
floor.
Accommodate customers’ needs and insure their satisfaction with purchases.
Responsible for handling all customer inquiries, sales, and returns with in designated department.
Provide assistance at point of product sale/return in a speedy and friendly manner.
Handling customers’ special order sales needs including processing and refunding, refund/ rebilling, and
all inquiries of orders.
Down stocking and restocking of merchandise and products.
Adhere to the upkeep, maintenance and overall cleanliness of the department.
Responsible for all other duties as needed or as assigned by supervisor.
The Gables at Mount Vernon Assisted Living Home
3709 Shannons Green Way, Alexandria, VA 22309
Dates Employed: January 2003 July 2004
Positions Held: Wait Staff
Previous Job Title: Waiter/Dishwasher and Kitchen Aid
Job Description:
Provide quick, efficient, pleasant delivery food and beverage orders to residents and guests.
Take food orders, present to kitchen staff, and deliver meals to residents and guests in a proper and
timely manner.
Assist in bussing and resetting tables, and room services as needed.
Handle china, glassware and equipment safely and quietly to minimize breakage, and ensure proper and
efficient dishwashing and sanitization of dishes and utensils.
Adhere to the upkeep, maintenance and overall cleanliness of the kitchen and dining room area.
Responsible for all other duties as needed or as assigned by supervisor.
HCR Manor Care Nursing Home
1510 Collingwood Road Alexandria, VA 22306
Dates Employed: March 1999 May 2002
Positions Held: Dietary Aid
Previous Job Title: Dietary Aid
Job Description:
Assist cook in kitchen with preparation of food and orders.
Provide quick, efficient, pleasant delivery food and beverage orders to residents and guests in dining
hall as well as personal quarters/rooms.
Ensure all residents receive the proper foods according to their personal dietary and medical needs.
Adhere to the upkeep, maintenance and overall cleanliness of the kitchen and dining room area.
Responsible for all other duties as needed or as assigned by supervisor.
SKILLS AND ABILITIES:
Keyboarding 40 wpm
Microsoft Office Suite/XP
Information Systems and Advanced Information Systems
MS Word, PowerPoint, Excel
Excellent customer service skills
Self motivated and able to multi task with little supervision
Fast learner and attentive listener
Inventory and data processing/management
Organization
People person, get along with and work well with others
Contact this candidate