Customer Service Manager

Jared Hill

*** ***** ****

Centerton, Arkansas **719

479-***-****

******@***********.***

"Jared is a dedicated and hard worker who has a lot of energy and is a

great team player. ...He consistently helps me as a leader on my team."

Dennis Rosenlof, Sales Team Manager - Gateway

CAREER OBJECTIVE

Provide outstanding customer service/ technical support through to problem

resolution in a fast-paced call center environment as a Help Desk Agent.

Having built, repaired, supported and sold computers and computer systems,

I am confident I would be an excellent match for this position and a great

addition to your team.

SKILL SET

Strong Interpersonal Skills - Proficient in Excel - Detail Oriented -

Bilingual - Computer Hardware Literate

EXPERIENCE

President/ Founder, HRA Benefits Consulting LLC, Centerton, Arkansas

04/09 - present

- Make outbound cold calls to small and medium size business owners

- Demonstrate excellent interpersonal and communication skills while

making presentations

- Develop rapport and long term relationships as perspective clients

become clients

Facilities Manager Assistant, Bentonville AR FM Group, Bentonville,

Arkansas 08/07 - 2/10

- Evaluated and resolved customer concerns in creative ways while

staying within budget

- Communicated effectively with frequent correspondence via letters,

emails and memos

- Developed and managed projects ensuring cost, quality & timeliness

objectives were met

- Demonstrated outstanding communication skills while training and

developing employees

- Moved up quickly from Office Assistant

Director (Independent Agent), United First Financial, Centerton, Arkansas

01/07 - present

- Sell financial software/ tools to business owners & employees

- Establish, motivate & support team of financial professionals

Secondary Teacher, Gary ISD, Gary, Texas

09/04 - 05/06

- Taught Spanish (I, II & III), Health, Speech, TX History and American

History

Sales Associate, Gateway - Salt Lake City, Utah

08/99 - 03/01

- Guided prospective clients in developing computer solutions in a fast

paced call center

- Performed in the top 20 percent of the Salt Lake sales team

Help Desk Agent, Sisna Inc. - Salt Lake City, Utah

11/98 - 04/99

- Identified, researched and resolved ISP related technical problems

via telephone

- Documented and tracked support rendered in a problem management

database

- Followed technical problems through to resolution

EDUCATION

Bachelor of Science in Human Biology, Logan University, Chesterfield,

Missouri 01/02 - 12/03

- Earned certificate of merit in recognition of outstanding academic

achievement

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