Customer Service Manager

Zenovia Stephens="" "[Your Name]" Zenovia StephensZenovia Stephens \*

MERGEFORMATZenovia Stephens

*** ********** ****( Huntsville, Alabama 35803

Phone: 256-***-****="" "[Your Phone]" 256-655-***-****-655-8858 \*

MERGEFORMAT256-655-8858 ( E-Mail: abmuo3@r.postjobfree.com="" "[Your

E-Mail]" abmuo3@r.postjobfree.com@yahoo.com \*

abmuo3@r.postjobfree.com

Education

National University of Health Science

2009-2010

Graduate Student (Chiropractic)

Alabama Agricultural and Mechanical University

2007

Bachelor of Science (Biology)

Applicable Courses

Microbiology

Biology I, II w/lab

Biochemistry w/ lab

Organic Chemistry I, II w/ lab

Chemistry I, II w/ lab

Areas of Expertise

Accomplished leader with experience providing solutions that enhance

productivity, improve quality and maximize work potential.

(Project Management ( Strategic Planning (Relationship Management

(Customer Service

Professional Background

Regulatory Affairs Specialist Qualitest 2008-2009

Pharmaceuticals, Huntsville, AL

Executed project management functions

updating the Residual Solvent specifications

for liquid products. Provided exceptional

level of support to the liquids manager for

various interoffice projects.

Coordinated and prepared document packages

for submission to the FDA.

Interacted with partners in both liquids and

tablets plants, which resulted in increased

satisfaction levels upon completion of

reports.

Developed separate electronic filing system

to maintain liquids ADE reports, which

allowed Liquids manager to better keep up

with products with adverse events reported.

Developed report schedule for liquids Annual

and ADE reports, which improved the rate at

which deadlines where met.

Surpassed team objectives on a regular basis

due to exceptional leadership skills.

Carousel/Pharmacy Technician Huntsville

Hospital, 2007-2008

Huntsville, AL

Managed various aspects of the drug carousel

including inventory, removal of expired and

damaged drugs and pulling the daily hospital

batch.

Played a vital role in the rate at which

drugs were distributed throughout the

hospital.

Aided in the development of operating goals

and objectives for the pharmacy including

batch effectiveness.

Assisted in training of future carousel

technicians.

Pharmacy Technician CVS/Pharmacy, Huntsville,

AL 2006-2007

Handled all areas of customer service within

the pharmacy. Investigated and resolved

insurance issues to meet customer needs.

Evaluated and input prescriptions.

Prepared and filed prescriptions in a timely

manner.

Leadership

Amobi Okoye's Young

Professionals: Co-head of

fundraising/Assistant Coach for

Annual football and speed camp

2008-2009

Alpha Kappa Alpha Sorority,

Incorporated: Community service

committee 2006-2007

NCAA peer leaders team 2003

Women's track and field: Captain

2002-2006

References (available upon request)

Contact this candidate