Post Job Free
Sign in

Customer Service Manager

Location:
Katy, TX, 77450
Posted:
April 27, 2010

Contact this candidate

Resume:

Erin L. Betts, CPA, MBA ****.**********@*****.***

C: 336-***-**** H: 281-***-**** KATY, TEXAS 77450

VICE PRESIDENT

Finance Operations

Acquisitions ? Mergers ? Turnaround

Accomplished and versatile business leader who provides strategic direction

and effective management for finance, operations, and technology functions.

Extensive history of identifying opportunities and implementing changes to

reduce costs, improve productivity, and increase profitability. Trusted

member of senior executive team because of ability to provide astute

recommendations for business growth, particularly during periods of major

changes in infrastructure.

Core Competencies

P&L Management Accounting Management Business Plans

Operations Management Financial Analysis Technology Integration

Strategic Business Budgeting / Forecasting Cost Reductions

Planning Management Reporting Efficiency Improvements

Acquisitions & Mergers

International Facilities SOX Compliance Due Diligence

Professional Background

PUROLATOR EFP, HOUSTON, TX 2006 - 2010

Filtration products for chemical fiber and plastics industries.

VICE PRESIDENT / GENERAL MANAGER

200+ managers and personnel

Managed 3 manufacturing plants and 1 distribution center for the business

unit. Directed all strategic planning, business development, operations

management, sales, customer service, and engineering.

. Quickly stabilized operations to complete a challenging integration of

a Canadian acquisition. Led the on-time delivery improvement from 65%

to more than 90%.

. Executed and managed acquisition and integration of company's next

largest competitor. Balanced seller's stringent time schedule to

relocate equipment while still meeting customer demands.

. Streamlined manufacturing process to be more competitive with imported

products. Dropped overall labor costs from 13% to 8%.

. Identified and developed joint venture to establish Chinese

manufacturing plant. Key member of team managing construction and

training for Chinese personnel, while also managing United States

manufacturing. Production is on track to begin 1st quarter 2010.

. Grew sales by 25% over 3-year period while maintaining operating

profit returns of 12-15%. Growth was due to new products, corporate

acquisitions, and new customer development.

PUROLATOR ADVANCED FILTRATION GROUP, Greensboro, NC 2003 - 2006

Specialty liquid filtration products for aerospace, oil, gas, biotech,

chemical fiber & industrial markets.

VICE PRESIDENT of FINANCE

4 Business Unit Controllers

Directed financial operations including financial statements, forecasts,

and budgets as business unit grew quickly. Managed acquisition growth

strategy with Group President.

. Key manager in growing unit with substantial increases in sales and

operating profit.

. Implemented and monitored Sarbanes Oxley compliance across operating

units.

Erin L Betts, CPA, MBA Page 2

PUROLATOR ADVANCED FILTRATION GROUP, Vice President of Finance (Continued)

. Collaborated with executive team at the Facet operating unit to

implement cost and operational improvement projects. Company moved

into profitability by the second year.

. Instrumental in identifying and acquiring two major firms. Handled

operational and financial due diligence as well as post-acquisition

integration.

PUROLATOR FACET, Greensboro, NC 1992 - 2003

Specialty filtrations products for aerospace, oil, gas, and general

industrial markets.

DIRECTOR of FINANCE & INFORMATION TECHNOLOGY, 1999 - 2003

6 direct reports

Managed accounting operations for budgeting, forecasting, internal

controls, operational planning, AP/AR, period close, and all reporting.

Handled maintenance and deployment of information technology throughout the

organization. Monitored $4M in operating expenses.

. Reduced IT staff from 4 down to 2 through automation and outsourcing

certain functions.

. Saved $20K+ annually by implementing a "paperless" report printing

system.

. Managed operating unit cost reduction programs that generated $500K in

annual profit savings.

. Developed operating profit analysis tool that could show profit of the

unit down to market, customer, and item number levels.

CONTROLLER, 1995 - 1999, 4 direct reports

Oversaw financial reporting, budgeting, forecasting, financial analysis,

and the general ledger. Managed general accounting functions, including

AR/AP, account reconciliations, and cash management.

. Developed and automated monthly reporting package for executive staff.

FINANCIAL ANALYST, 1994 - 1995

COST ACCOUNTANT, 1992 - 1994

Tracked and reported company financial status by maintaining a reporting

system that ensured an accurate inventory valuation and cost structure.

Automated many tasks using Excel and AS/400 programming.

. Collaborated with Controller to develop quarterly, monthly, and annual

financial planning.

. Maintained $8M+ inventory with more than 99% accuracy.

. Completed integration of a major acquisition, including transition and

accurate accounting of a $4M inventory. Established proper standards

for U.S. Government Cost Accounting Standards (CAS).

Education / License / Professional Affiliation

Additional coursework completed towards Masters in IT

Master of Business Administration (MBA)

University of North Carolina, Greensboro

Bachelor of Arts in Accounting (BAA)

Additional coursework completed in Computer Science / Computer Engineering

North Carolina State University, Raleigh

Certified Public Accountant, North Carolina (#23011)

American Institute of Certified Public Accountants



Contact this candidate