Customer Service Sales

Ronald A. Misrack

**** ***** **.

Houston, TX ***96

Phone: 713-***-****

E-mail: **********@*****.***

. Highly accomplished visionary management specialist with 23+ years of

broad experience in store and multi-unit operations,

buying/procurement, P&L management and customer service in dynamic

retail environments.

. Results oriented decisive leader with proven success in strategic

thinking and problem solving.

. Proven track record of increasing sales, market share, customer

service and profitability.

. Thrives in fast paced and exciting environments while remaining

pragmatic and focused.

. Outstanding communication and interpersonal skills to empower people

and build strong teams.

RELEVANT EXPERIENCE

. Developed extensive knowledge of proprietary retail reporting systems,

inventory journals and merchandise receipt reports.

. Presented seasonal business overviews to corporate management teams

including: sales projections, core product assortments, pricing

strategies and profitability.

. Reduced associate turnover by executing recruiting and hiring plans.

Utilized succession planning to develop store staff and promote top

performers.

. Led regional customer service team. Collected best practices and

developed regional directives to improve customer engagement.

. Consistent implementation of corporate programs, initiatives,

strategies and associate performance coaching

. Produced annual shortage reduction action plans to target potential

causes of stock shrinkage.

EMPLOYMENT HISTORY

VP/Store Manager, Macy's Inc., Houston, TX, 2/2006 - 3/2010.

. Formulated weekly, monthly and seasonal strategic plans to improve

operational results.

. Analyzed reports to identify successes/opportunities to increase sales

and maximize profits.

. Consistently managed store payroll and expenses to achieve

profitability goals. Managed 100+ executives and hourly associates.

. Continually assessed formal and informal customer service (CRM)

feedback to develop activities and training to create a world class

shopping experience.

. Reviewed store staffing plans and made necessary adjustments to meet

the needs of the business.

. Conducted weekly workload planning meetings to maximize operational

excellence including: new receipt flow, price changes, signing and

reverse logistics.

. Leveraged performance based counseling program to address

underperforming team members.

. Directed team to execute visual directives, floor standards and

revisions to departmental flow.

Buyer, Associate Buyer, Foley's, Houston, TX, 8/2000 - 2/2006

. Responsible for product pricing and advertising to ensure sales and

gross margin goals were met.

. Created 45 separate store layouts and visited each market annually to

insure superior merchandising execution.

. Published annual Christmas Shop product and execution guide to

communicate sales and merchandising directives to store management and

staff.

. Actively participated in campus recruiting efforts including:

interviewing, job previews and case study coaching. Trained and

mentored summer interns and executive trainees.

. Participated in the May Company steering committee process.

Negotiated pricing, assortments and vendor co-op for all operating

divisions.

General Store Manager, Divisional Sales Manager, Foley's, Denver, CO,

11/1993 - 8/2000

. Initiated unique associate recognition program that was modeled in

other stores.

. Partnered with corporate, distribution and store teams to successfully

open a new store.

. Improved new account solicitation ranking to #7 in the company

compared to #51

Director of Merchandise, Pacific Linen, Bothell, WA, 2/1993 - 11/1993

. Managed sales, inventory flow and gross margin under private equity

ownership.

. Involved in formulating corporate strategy for store expansion and

impact of Canadian operations on overall company profitability.

. Participated in steering committee to improve overall operational

efficiency of distribution center.

. Developed advertising and promotions to improve sales results.

Buyer, Assistant Buyer, Area Sales Manager, May D&F, Denver, CO, 6/1986 -

2/1993

ACCOMPLISHMENTS AND RECOGNITION

. Triple Crown distinction for exceeding sales, service and loyalty

plans

. New Account Store of the Year for achieving highest percent over goal

. Loyalty Triathlon winner for exceeding goals in new accounts and

thanks for sharing

. Buyer of the Year for exceeding sales, gross margin and stock turnover

. Manager of the Year for outstanding contributions during new store

opening

. March of Dimes store recognition for raising over $12,000 in both 2008

and 2009, leading all Houston Macy's stores

EDUCATION AND TRAINING

University of California, Berkeley - BA Psychology, May 1986

Intermediate to advanced computer skills including Microsoft Excel, Word,

PowerPoint, Lotus Notes and usage of the internet

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