Eric L Hickman ** Hillside Dr.

abmulj@r.postjobfree.com Marlboro, NY

12542

845-***-****

Objective

A position in Information Technology that would utilize my 15+ years of

experience in this field.

Professional Qualifications

Working knowledge of Auto Cad, Microsoft Windows NT, XP, 2003 server,

Microsoft Office, IBM DB2 software

Competent to work on many different computers such as Window base, OS/2

Warp, MAC OS, DOS, Ubuntu Linux

Possess a Working knowledge of a variety of computer languages such as

Cobol, C++, Basic, Visual Basic

Rebuilt computer hardware systems, performed troubleshooting and fixed

problems that occurred on staff computers and terminals, and assisted the

Engineering Department at the Veterans Administration Castle Point Hospital

Setup, preformed troubleshooting and maintenance measures on the computer

systems of two Community organizations

Operated a business which focused on computer troubleshooting and computer

rebuilding

Experience

System Support Technician / Engineer / Computer Consultant

First contact for all software and hardware issues pertaining to the

automation of the manufacturing line and provided desktop support for the

office environment

Performed troubleshooting and maintenance of computer hardware pertaining

to the automation of the manufacturing line and the use of LAN Cards, Multi-

port communication card, motherboards, memory chips, hard drives and other

computer components that ran 24/7

Minimized any repair time needed to upgrade or repair the computer system

Operated troubleshooting software and gathered information for software

developers and programmers to resolve any software issues

Assisted to design a web based service entry log to better track service

calls.

Part of a team that installed Cisco routers and helped setup network for

over 600 office PCs and 400 Manufacturing workstations

Assigned TCP/IP address to manufacturing workstations

Department Manager / Head Customer Service Manger

Trained department associates to be knowledgeable of computer hardware and

familiarized them with computer software applications

Performed troubleshooting and repair of computerized store registers to

minimize the need to requisition outside technicians

Installed and setup all computerized IBM registers in store

Developed job functions specifications for all cashiers and service group

associates with a total of 40

associates under my supervision

Managed all service groups: Customer Service, Layaway, all cashiers, and

all register in the store

Managed a department which contained computer software and hardware with a

staff of 5 associates

E. Hickman page 2

845-***-****

Work History

Systems Support Technician/Engineer, Philips/NXP Semiconductors, Hopewell

Jct, NY 2000-2009

Computer Consultant, Teltech International Corp, Hopewell Jct, NY

1996-2000

Electronics Department Manager, Wal-Mart Stores Inc., Fishkill, NY

1994-1996

Head Customer Service Manager, Wal-Mart Stores, Inc., Fishkill, NY

1993-1994

Education

AAS, Computer Information System Orange County Community College

Middletown, NY

Regents High School Diploma Newburgh Free Academy

Newburgh, NY

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