Customer Service Management

Email: jbeachy*@hotmail.com*** Alpharetta, GA.

Jody Beachy

Deerfield Pointe 30004Home: (404) 291-

0091

Cellular: 404-***-****

Professional

Summary

Operations Executive with 22

years of experience in driving

processes, expecting excellence,

and developing teams to exceed

goals and expectations. The first 18

years with Federated Department

Stores (Macy’s & Bloomingdales)

allowed me develop my skills with

extensive experience in Distribution

Management.

Functional Experience

P & L Management, Inventory

Management, Quality Control

Management,

Operations/Production

Management, Order Management,

Transportation/Logistics

Management, Customer Relations

& Satisfaction Management,

Security Management, Customer

Safety Chairperson, United Way

Chairperson.

Areas of Expertise

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l e successfully streamlining approximately 85,000 stops

a t new process flow through annually.

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n e the building.

i

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n n

Daily Managed an

x

i ti

S collaboration with sales annual budget of $16

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i team and customers for the Million.

g n

•

g following program

• • Improved

m accounts: Wal-Mart,

overall service

R a N Costco Wholesale,

performance and was

is C e O’Reilly’s Auto Parts,

awarded the company’s

k e w RadioShack, Jo-Ann

Outstanding Service

M rt Fabrics, AirTran

Award for three

a if B Airways, Frontier

consecutive years 2002,

n i u Airlines, Applebee’s

2003, 2004.

a e si Restaurants, Huddle

•

g d n House Restaurants, Piloted and

•

e e Culvers Restaurants, implemented new

m s ABF Trucking, Swift perpetual inventory system

T

e s Transportation plus other resulting in a .16 reduction

e

n D program accounts. in shortage.

a

•

t e

•

Develop and

m Utilized six

v

train associates to achieve sigma methodologies to

e

B an 8% increase in improve overall operations

l

u productivity through and reduce expenses

o

il coaching and resulting in $1.2Million

p

d accountability which positive adjustment to the

m

i allowed for reduction in bottom line.

e

n staff.

•

n Implemented a

•

g t Strategically new individual and team

/

planned and managed the productivity system which

R

opening inventory levels decreased expense and

of $15Million Wal-Mart allowed staff reductions.

Professional dress code program into

offsite facility while

Experience successfully maintaining

replenishment levels into

our facility to maintain

Jody Beachy

Uniform roll-out.

• Directly

HPI Direct – involved in facility

expansion 2007 (25,000 sq

Alpharetta, Georgia Page 2

ft) in preparation of new

business partnership with

Wal-Mart associate dress

Dec code program.

2005 – Feb 2010

• Professional

Introduced Six

Sigma methodologies and Experience

Director of Operations

successfully achieved

HPI Direct is a Manufacturer and

(Continued)

accuracy levels of 99.4%

Distributor of uniforms, corporate

in customer’s sales orders

apparel and promotional products. I

by improved processes.

am an operations/supply chain

executive that has been involved

Federated Logistics &

over the past four years with the

Federated Logistics &

growth of HPI Direct from

Operations-Tampa

$15Million to $28Million annual

Operations- Stone Florida

revenue. I managed 65,000 sq ft

Mountain, Georgia

facility with Receiving, Fulfillment, Jun 1987 – May 1998

Returns, Production and Shipping May 1998 – Oct 2005

departments to execute at the Director of Processing

highest level and provide world Director of Logistics & Federated Department stores is the

class customer service. Operations largest upper retailing department

Federated Department stores is the store in the world that service

largest upper retailing department Macy’s and Bloomingdales stores.

• store in the world that serviced

• •

Macy’s and Bloomingdales stores. I

Directly Managed

was responsible for receiving; stock

responsible for processing and product

and customer pick up station and

Cycle/Delivery times to flow for soft-line

oversaw the Delivery operation that

our customers from plus 7 merchandise for 400,000

covered 9 state regions with

days to 1 day by sq ft regional facility that

serviced 63 plus stores

for 6 executives and 104

plus associates.

• 1998 Manager

of the year

• Implemented

and maintained a vendor

audit and expense offset

process that allowed for

the company to recover

lost revenue in excess of

$400,000.

• Communicate

d and trained

management on sortation

system operations and

requirements.

• Improved

Productivity results by

11% by delivering daily

staff planning goals.

• Led

Receiving, Shipping,

Processing and Supply

Management teams

effectively to 2.1Million

carton volume annually.

U.S. Air Force – Fort

Benning, Georgia

Jun

1982 – May 1986

Tactical Forward Air Controller

Education

Professional Training: Six

Sigma Green belt Certified,

Diversity Training,

Leadership and Supervisor

Training, Philip B. Crosby

Quality Training.

Technical Training: PC,

Microsoft Windows, Word,

Excel, Outlook, MAS200,

RF Networks, EDI,

Receiving, Fulfillment and

Sortation systems,

Certified Trainer for

Forklift, Reach Lift and

Order picker Equipment.

Troy State University

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