Customer Service Sales

KATHY JOHNSON

**** ********** ***** . **********, ** 71105 . abmuj2@r.postjobfree.com . (318)

***-****

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Possesses many years of diverse business experience in global

transportation, industrial inspection services, manufacturing, and HVAC

with proven experience in management, finance, sales, marketing and

administration.

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SUMMARY OF QUALIFICATIONS

. Possesses highly effective leadership, organizational, communication,

decision making and customer service skills

. Consistently achieved sales growth targets of up to 20% annually

. Strong commitment to team dynamics with an ability to contribute

expertise and follow directives

. Interacts with clients and resolves difficulties appropriately and

tactfully generating repeat and referral business

. Proficient in Microsoft Office Outlook, Word, and Excel. Skilled in

Power Point, Publisher, Access, Lotus Notes, CRM programs and AS400

applications

. Excellent ability to gather and analyze statistical data and generate

reports.

. Exceptional database management skills.

. Solid knowledge of general accounting and human resources principles.

. Strong ability to lead and train staff

PROFESSIONAL EXPERIENCE

General Motors

Shreveport, LA Executive

Administrative Assistant

2010 - present

Automobile Manufacturer

. Temporary contract position assisting the Plant Manager of Shreveport

Assembly

. Answer telephones, prepare presentations, manage executive's calendar,

prepare news releases, correspondence, and handle all travel

arrangements,

. Gather information for and prepare a weekly newsletter for distribution

to the plant personnel

. Set up and Moderate social media

Phoenix International Freight Services Shreveport,

LA

Sales Executive 2009-2009

International freight forwarder, NVOCC, and Customs broker

. Established a local presence of the company in the Louisiana and

North East Texas market

. Gathered market information, developed and maintained database of

qualified leads to maximize territory potential

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. Analyzed account profitability, trends in client shipping patterns and

potential revenue

. Gave sales presentations to groups as well as individuals

. Developed and maintained rapport with clients and the company's

operations departments

. Negotiated pricing with clients

. Solved client concerns resulting in closed accounts and repeat

business

AFS Logistics LLC Shreveport, LA

Director of International Logistics 2001-

2008

Corporate office of a global transportation management consulting firm

. Used best practices to accomplish the delivery of goods to markets

worldwide.

. Requires working knowledge of United States regulations and entities

that regulate the import and export of goods

. Devise and implement a program to reduce client costs for international

transportation realizing savings of over $3,000,000.00

. Collaborated with key members of the information technology department

to build a model for automation of a carrier management system

. Developed operating procedures to enable the thorough training of

employees

Manager, International and Air Cargo

. Selected by the President to revive a marginal department in addition to

international

. Devised a call center for domestic air cargo and expedited shipments

that increased profitability 125%

. Maintained company mandated growth projections of the International

Department

Manager, International Freight

International Specialist

Frymaster LLC Shreveport,

LA

Inside Sales Coordinator 1996-2001

Corporate office and world leading manufacturer of commercial food service

equipment

. Supported sales goals educating prospective buyers of the benefits of

various lines of

commercial equipment by telephone and attending trade shows

. Negotiated pricing, prepared quotes, expedited orders and arranged

transportation

. Established and implemented product training procedures for factory

representatives

Music Mountain Water Company, Inc.

Shreveport, LA

Executive Assistant/Customer Service Supervisor 1993-

1996

Corporate sales office of bottled water facility

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. Responsible for product development and marketing for brand and private

label bottled water increasing sales and brand visibility

. Developed pricing programs for both grocery and convenience stores

. Coached and supervised customer service representatives realizing

company sales objectives for commercial and residential products

. Provide administrative/secretarial support for the company President

such as answering telephones, assisting visitors, and resolving and

referring a range of administrative problems and inquiries

. Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for the President, which included coordinating

travel as well as lodging arrangements

. Establish, maintain, and update files, databases, records, and other

documents; develop and maintain data, and perform routine analyses and

calculations in the processing of data for recurring internal reports

EDUCATION

Graduated Bossier High School Bossier

City, LA

Commercial College Shreveport,

LA

Business and Accounting

PROFESSIONAL TRAINING

Completed various courses/seminars in leadership, management, sales,

transportation, purchasing, computer programs and customer service.

Contact this candidate