Sales Customer Service

Greg Renner

**** ****** ****, *** ******, NM ****4 505-***-****

INNOVATIVE ADMINISTRATION and BUSINESS DEVELOPMENT

Expert in – Relationship and Network Building Accounting Administration Contract

Negotiations Outstanding Customer Service Consultative and Solutions Sales Operations & General

Management

PROFILE

I am a dynamic professional with a performance record committed to improving systems and processes and

to “change” itself. I am motivated, pro-active and resourceful with solving problems, presenting ideas and

developing relationships and business plans

Expert in systems creation and process evaluation, policy/procedures, research/development, project

management, listening and meeting needs, working in or supervising projects, groups and departments

Expert in budgeting, forecasting, project management, internal/external presentation, training & team

building

I personally participate by actively building personal and business relationships, listening then asking

questions, problem solving with outcome, superior customer service and hands-on

accounting/management style resulting in direct information, efficient processes, team work and

employee/customer satisfaction

SKILLS

Accounting/Administr Customer Service & Contact Management

ation Relations

A/R, A/P, G/L, Adjustments Filing & Data Vendor Relations

Management

Budget, Goal Setting & Purchasing/Inventory

Credit Analysis &

Review Systems

Collections

EPC’s and Specialized Rebate Contract

Operations and

Contracts Management

Controlling

Key Accounts, Energy Production Contracts Public Speaking&

Sales/Marketing Presentation

Win-Win Conflict C-Level Sales & Complex Team Building &

Resolutions Sales Leadership

EXPERIENCE HIGHLIGHTS

Greg Renner

2601 Sandia Loop, Rio Rancho, NM 87144 505-***-****

Manager of Inside Sales, Accounts Receivables and Credit Jan 2006 to Aug 2009, Conergy, Inc, World

Wide

• I pre-screened incoming calls to determine their direction, if any, and directed them to effective

channels within the company or worldwide distribution network of affiliates or dealers resulting in

new projects and relationships, improving existing and fast tracking potential projects and new

customers into sales

• Responsible for Small Commercial Distribution and Project Groups Installation sales, internal controls

and administration of: order entry, enterprise resource planning, supply chain and direct demand,

project management, EPC and PPA contracts, general/security and other contracts, reviewing and

verifying incentives, legal liaison, shipping/traffic/logistics coordinator and overall customer service

and fulfillment

• Determined and monitored open credit and terms and created the process for new customer

applications

• Responsible for all “order to cash” processes; billing/statements, cash receipts & pro-active resolutions

• Established and trained salespeople on processes and policies to new customer requirements and a new

CRM

• I created training and the documentation for all tasks/processes in A/R, Credit, Rebate and CRM used

in training staff and providing management with a process flow for an ERP conversion

• With due diligence, I personally tasked collections, past dues, finance charges and Debt Reduction

Contracts

• Interpreted rebate programs and incentives and created company processes and programs for

participating

Bookkeeper/Office Manager, May 2004 to Oct 2005, Palace Restaurant, Santa Fe, NM

• Set up and maintained all administrative, accounting and human resources for new business

including chart of accounts, city, state and federal compliance, payroll, POS, all insurance products,

inventory systems & controls

• Set up “House Accounts” and “Gift Certificates” systems that enabled a new revenue stream

• Developed employee files and systems related to employee life cycle which provided a reliable and

safe placement of important information used in the policies and procedures, payroll and taxing

obligations

Operations Manager, May 1999 to May 2004, Wadle Galleries, Santa Fe, NM

• Responsible for all operations of galleries including consignment and commission schedules,

facilities/installation and creative placement, inventory, catalogues, photos, shipping/receiving, and

repair

• Established a new home delivery service and art placement service that brought value to the sales

department

Office Manager/Sales Manager, Aug 1997 to May 1999, Source Four, Denver, CO

• I started as administrative support managing all office and incoming and immediately started to

streamlining processes related to triage of information resulting in more sales and better information

analysis

• I personally developed relationships with GSA, AIA, ASID and the Denver Federal Court District

and Federal Center that resulted in more sales and future sales as a result

Greg Renner

2601 Sandia Loop, Rio Rancho, NM 87144 505-***-****

• Developed relationships that assisted with the criteria for bidding and effectively created specifying

strategies that gained sales in the bidding arena and open market

• I processed all space planning in GIZA for our internal sales force and the sales distribution network

including end user customers presentations to facilities directors and C level managers

Sales Technician, Apr 1994 to Aug 1997, Fas Break, Northern New Mexico & Southern Colorado

• Increased sales and profit by doubling customer base through high energy, consultative and solutions

sales, inter-personal communications, developing partnerships, administrative ability and intelligent

marketing

• Developed partnerships with the DOE, USDA, BLM, State of NM, GSA Fleets, State Agencies and

GE Capital and numerous fleets by developing relationships and understanding their needs and in

some cases specifying their bidding requirements and procedures which increased volume and profits

Territory Sales Representative, Apr 1987 to Apr 1994, Solo Cup Company, Urbana, IL

• Created and maintained sales and distribution, pricing and promotional programs which increased

sales each year. Started as the 1st Junior Sales Trainee and ended as a Sales Manager in the Home

Office

• In home office, I was involved in projects that required research and development related to new

product development (resin, use & design), self and co-generation of energy, recycling programs and

product rollout

• Co-authored a key sales program called “Partnership Profit Sharing Program”

• Developed “Stock Transfer” form which saved time and money on inter-territory sales initiated

inventory transfers

• Developed “Hospital Key Call Report” which gathered specific information utilized in marketing

and research for product development and sales strategies which resulted in new distribution and

partnerships

• Created the “Deduction Action Report” which eliminated confusion in accounting resulting in saving

time and money

• Company awards: “Regional Presentation” 1988, “National Presentation” 1990, “Sysco Supplier of

the Year” 1991, “Win Them Over” 1992

General Manager, Sep 1985 to Apr 1987, Top Brass, Chicago, IL

• I started as seasonal help being a floor clerk and ended as the manager of the hardware division

supervising up to 18 people out of three locations

• I helped establish our own distribution warehouse network and inventory/ordering systems and

controls

• I was lead project manager on setting up a new division within a small retail store chain. I oversaw

all operations in all stores including what to buy, how to buy it, how to sell it, inventory levels,

placement, layout and training of sales teams

• I developed and implemented procedures, policies, sales, marketing and promotional programs that

streamlined processes, eliminated confusion and extra work resulting in lower operational costs and

higher profits

• Managed inventory, purchasing, shipping/receiving and banking, personnel and product

development.

• I established the “Lock Stock”, “Burnishing and Repair” and “Consult in Design” programs which

increased sales and profits.

Greg Renner

2601 Sandia Loop, Rio Rancho, NM 87144 505-***-****

EDUCATION AND TRAINING

Northern Illinois University, Ceramics, Huthwaite Decision Making Course

BFA QuickBooks, Peachtree, Navision

Dartnell Manager Course Dale Carnegie Sales Course

Dale Carnegie Public Speaking Course

Merchant Services, Aloha and Squirrel GIZA Space Planning & Design

POS Lien Rights and Letter of Credit

ACT, Goldmine, Outlook & SalesForce Numerous In-House Training to be the

MS Office, Excel, Word and PowerPoint Best

Greg Renner

2601 Sandia Loop, Rio Rancho, NM 87144 505-***-****

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