Manager Customer Service
Resume:
Miranda Law
Gouverneur NY *****
Education
1989.2002 Harrisville Central School, Harrisville NY
Graduate, Class of 2002
2002.2004 SUNY Canton, Canton NY
Graduate, Class of 2004
Liberal Arts Studies
A.S. Early Childhood Education Degree.
2009-Present SUNY Canton, Canton NY
B.A. Business Management
Employment History
2009-2010 Assistant Manager, Dollar General, Philadelphia NY
Responsible for overseeing daily operations of the store. Banking, deposits, paperwork,
checking in and ordering from vendors, setting m.m.a.p.s, planograms, sales ads, running
cash register, working with my team of employees to maintain Model Store Standards
providing, excellent customer service, hiring and training new employees, merchandising, recovering the
store, daily cleaning.
2008-2009 Youth Advocate, Youth Advocate Program, Watertown NY
Responsible for assisting youth who have behavioral issues to remain at home. Helping families produce
chore charts, house rules, budget finances, independent living skills. Assisting the youth with homework,
attaining working papers, job applications, attending school, attending appointments, and community service.
Completing documentation of paperwork for the week, budgeting activity money for the week, incident
reports, reimbursement forms and time sheets.
2008-2008 Resident Counselor CYP, NCTLS, Watertown NY
Responsible for assisting emotionally disturbed children aged 11-18 in their daily routine, billings, giving
medication, taking residents on activities, counseling, and preparing residents to be discharged back home.
2004.2005 Key Holder, Payless ShoeSource, Gouverneur NY
Responsible for assisting customers, working independently, stocking, filing and maintaining store supplies.
Additional responsibilities included verifying time sheets, deposit slips, ensuring timely bank deposits,
scheduling, interviewing, training new employees, daily recovery, following the planograms, putting away
shipments and identifying shoe brands.
2003-2008 Shift Manager, Wilson Farms, Gouverneur NY
Responsible for working independently, daily paperwork, banking, deposits, running register and lotto
machine, store orders, stocking, food preparation, maintaining store supplies, and assisting customers,
training new employees at the home store and traveling to other stores to train new employees, covering
manager’s and assistant manager’s vacation.
Spring/Fall 2004 Student Teacher, Edwards Knox Elementary School, Russell, NY
Suny Canton Field Placement I and II 160 hours
Assisted head teacher with lesson plan implements, classroom
management and general classroom duties in a Pre-K setting.
Responsible for creating and implementing formal lesson plans,
Recording observations of the children, assisting with classroom
Management and working with children in small and large group
learning situations in a Pre-K setting.
Spring 2005 Student Teacher, Gingerbread Nursery School, Gouverneur, NY
SUNY Canton Internship, 120 hours
Responsible for creating and implementing weekly formal lesson plans.
Assist staff with classroom management, work with children in both small and large group
settings, assist with creating and maintaining learning environments.
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