Sales Quality Assurance
Resume:
Arden Hyrum Mecham
Idaho Falls, ID 83402
abmui8@r.postjobfree.com
WORK EXPERIENCE
Aflac - March 2010 to Present
Independent Sales Agent
Speak with business owners concerning benefits of Aflac's insurance
offerings to their employees;
Center Partners - January 2010 to March 2010
Capital One Phone Sales Agent
Present credit card options; Retain credit card customers; Educate
customers on card benefits
UPS - December 2009
Seasonal Driver and Warehouse Help
Autotrader.com - April 2006 to November 2009
Advertising Consultant
Recommended and sold improved advertising solutions; Contacted car dealers
not advertising online to present our online advertising solutions;
Negotiated monthly advertising rates within company guidelines; Managed
relationships with dealership owners and general managers; Consulted with
dealership owners and general managers to determine most effective
advertising campaign; Prepared detailed PowerPoint presentations for
presenting aspects of advertising solutions; Created advertising tracking
systems for dealers to determine effectiveness of advertising using
Microsoft PowerPoint; Utilized Microsoft Outlook to communicate with
managers, other sales people, and dealer clients; Contacted car dealers to
ensure utilization of technical advertising tools; Trained key dealership
contacts to be technically proficient at using and maintaining online
advertising tools; Suggested and helped implement technically improved
advertising practices; Reviewed and critiqued current online advertising;
Trained other employees on company technical systems, policies, technical
procedures and best practices
Bart Larsen Trucking - October 2005 to March 2006
Freight Broker
Negotiated rates for carrying freight; Completed paperwork to consummate
freight moving partnerships; Contacted potential freight moving partners by
phone to arrange freight transport
Self-Employed - August 2004 to April 2006
Insurance Sales
Contacted potential clients; Discussed and presented technical aspects of
insurance options; Completed paperwork to complete the transaction for
purchase of health and/or life insurance; Followed-up with insurance
clients
Center Partners - August 1999 to March 2005
Technical Support Team Lead
Managed relationship between Center Partners and Xerox Corporate on an
interim basis; Managed 10 to 40 employees; Assisted with direct client
relations; Worked with Xerox technical support management to improve
troubleshooting quality and process; Created technical reporting for
employee call times and solution rates using Microsoft Excel and Microsoft
Access; Utilized Microsoft Outlook to communicate with employees and Xerox
Corporate contacts; Documented technical troubleshooting steps taken in
proprietary database; Acted as technical troubleshooting resource for
employees; Performed and delivered quality assurance checks on employee
calls; Performed corrective actions for employees; Fielded supervisor calls
for upset customers; Managed 10 to 40 employees
SUMMARY
Experience cold contacting business owners; Business to business sales
experience; Experienced in client relations; Proven ability to meet client
expectations and build rapport to foster good working relationships
EDUCATION
Diploma from Skyline High School
Some college through University of Phoenix
College level soft skills and leadership training classes
Class A CDL Driver's License
Life and Health Insurance Licensed
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