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Sales Customer Service

Location:
Flower Mound, TX, 75022
Posted:
May 10, 2010

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Resume:

Gordon Abele

**** ****** ***** ( Flower Mound Texas 75022

Residence: 817-***-**** ( Mobile: 541-***-**** ( E-Mail:

abmuho@r.postjobfree.com

SENIOR EXECUTIVE/GENERAL MANAGEMENT

Operations ? New Business Development ? Program Management ? Technology

Highly accomplished Senior Executive with broad-based expertise in General

Management, New Business Development, Operations, Sales, Customer Service,

and Engineering. Thirty years of comprehensive achievements gained in

businesses spanning from small private to large publically owned multi-

national companies, and extending across distribution, engineering,

manufacturing, and the service industry segments.

AREAS OF EXPERTISE

? P&L Management ? Strategic & Tactical Business

Planning

? New Business Development & Organic Growth ? Process Analysis &

Re-Engineering

? Multi Site Operations Management ? Cost Control &

Profitability Improvement

? Business Turn-Arounds ? Acquisitions &

Integration

? Organizational Change ? Customer Service &

Relationship Management

? Talent Recruiting, Hiring, and Development ? Technical Product

& Program Management

Professional Experience - Small Business Ownership:

Forces of Nature Woodworks & Residential Contracting South Beach, OR

2007 - Feb. 2010

Owner

. Transformed 30+ year old traditional cabinetmaking business into area

leader known for use of renewable resource derived materials and

environmentally friendly manufacturing processes & products.

. Expanded business capability to include green residential home

renovation. Emphasized use of renewable resource derived products,

environmentally friendly processes, and energy saving devices

. Responsible for design, sales, marketing, financial management,

procurement, marketing, leadership, fabrication, and installation.

Operation generated over $500K in annual revenue.

Professional Experience - Corporate Career:

BBA Aviation London, England

2002 - 2007

Global leader in Business & General Aviation Flight Support and Aftermarket

Services with $2B in annual sales and 10,000 people working in 11

countries. International Turbine Service, Barrett Turbine Engine, and

International Governor Services are specialist companies in the turbine

engine, engine parts and aftermarket services industry segments. The

companies focus areas include asset acquisition, tear-down, repair &

overhaul, inventory management, sales, distribution, and engine/asset

management services, for small to mid-sized turbofan, turboprop, and APU

engines installed in Business & General Aviation Aircraft.

Vice President & General Manager, International Turbine Service Company

(Grapevine, TX)

Vice President & General Manager, Barrett Turbine Engine Company (Augusta,

GA)

President & General Manager, International Governor Services Company

(Broomfield, CO)

. Recruited to lead the turn-around of International Turbine

Service's poorly performing business operations. Aggressively

introduced new operating systems, business processes, financial

valuation methodology & controls, performance measurement &

incentive systems, new products & services, inventory

acquisition/disposal/valuation methods, and new/re-positioned

talent. Over a five year leadership period, the company re-

emerged as an industry segment leader with key achievements:

Sales: +43%, OP Income: +173%, EBIT: +151%, OP Profit: +173%.

Gordon Abele

Page 2

BBA Aviation (Cont'd)

. Advanced to Senior Executive position leading three separate

aviation companies responsible for acquisition, repair, and sale

of Aircraft engines, components, and parts that collectively

contributed annual revenues of $89M, profit of $26M, and cash

flow of $28M.

. Led BBA's efforts for a $28M acquisition of the International

Governor Services Company. Personally responsible for

integration and transition efforts after acquisition completion.

Delivered post acquisition growth & performance well in excess

of first year commitments: Sales: +31%, OP Income: +37%, OP

Profit: +37%

. Co-led BBA's acquisition of ONTIC Inc., while maintaining

leadership of the three operating companies. The teams' efforts

culminated in a successful acquisition and transition of the

$63M company.

Pentacon Inc. Chatsworth, CA

2001 - 2002

Leading distributor of consumable hardware and related components to a

global base of Space, Defense, & Commercial Aerospace OEMs and Aftermarket

customers. Logistics and fulfillment service solutions included bid-to-buy,

Kanban, JIT, lean manufacturing and supply chain management on an active

base of more than 700,000 parts procured from over 150 manufacturers and

2,500 suppliers.

Vice President, Sales, Marketing & New Business Development

. Provided turn-around leadership of Pentacon's Aerospace team of 90

sales, service, marketing, and new business development

professionals. Integrated sales and new business personnel from

seven previously acquired companies through re-engineered business

processes, incorporating a common operating platform, new

performance measuring and incentive systems, and

recruiting/development of key personnel.

. Responsible for $130M in distribution sales of hardware products to

over 7000 OEM's and Aftermarket customers in the Defense, Space and

Commercial, Business, & General Aviation markets. Personally

accountable for strategic account development and key-customer

relationships.

. Corporate Officer responsible for development & implementation of

comprehensive strategic business development plan; considerate of

global economic, industry segment and competitor outlooks for

emerging requirements in new products and services.

Honeywell Aerospace Phoenix, Arizona

1980 - 2001

Aviation industry's largest and most diverse provider of integrated

avionics, engines, systems and service solutions to aircraft manufacturers,

airlines, business & general aviation, military, space, and airport

operations. Annual sales of over $11 billion with 40,000 people working

from 97 different global manufacturing and service sites.

Vice President, Sales & Service

1999 - 2001

. Led Hardware Product Group global team of 250 sales & service

professionals working from 16 locations in the Americas, Europe, and

Asia. Directly accountable for over $300M in sales of aerospace

consumable hardware products. Portfolio included OEM and OEM approved

manufacturer parts sold through 3.4 million transactions per year to over

7000 customers representing all segments of the Defense, Space and

Business, General & Commercial Aviation markets.

. Provided Site General Management for distribution organization; including

warehouse operations, finance, HR, sales, service, purchasing. Site was

accountable for revenue of $150M and had census of over 100 employees.

. Created and managed high-performing 24x7x365 sales & service team

utilizing regional call centers that employed leading edge technology

which enabled customer convenient media solutions including voice, fax, e-

mail, and e-business. Led Customer Relationship Management tool and

process deployment.

. Led strategic visioning process, solution development and deployment of

hardware products related e-commerce solution. Appointed as Honeywell

Aerospace business leader for ERP/SAP customer service and order

management system development and deployment.

. Re-engineered entire sales and service functions using six sigma tools

and methodologies for purpose of merging eleven previously acquired

companies into environment relying upon uniform and streamlined service

processes, systems and technologies.

Gordon Abele

Page 3

Director, Customer Sales & Support

1997 - 1999

Responsible for creation, development, implementation and on-going

leadership of Honeywell's Aerospace Customer Care Center. Led team of 6

managers and 90 professionals responsible for all aspects of customer

support relating to Honeywell's Commercial Spares business within the Air

Transport, Regional Transport, Business and General Aviation markets.

Responsible for parts & components sales and fulfillment of $1.2B in

commercial spares and general customer support of a $7B business base.

( Developed and implemented high technology call center which attained

Aerospace industries best-in-class performance: call answer time - 10

seconds; abandon rate - 2.7%; resolution over 90% on first inquiry;

24x7x365 availability; customer satisfaction survey scores of 92%+

( Attained improvements in all critically measured performance areas in

excess of 90% within first 20 months operation; returning sales and cash

flow improvements in excess of $236M per annum.

( Achieved productivity improvements of 85% per employee within first 30

months operation.

. Improved employee satisfaction by 27% through application of six-

sigma processes, cutting edge technology, center's of excellence

and workforce empowerment.

Director, Market Operations

1995 -1997

. Managed operations of America's region Commercial Aviation

aftermarket sales group. Account Team Leaders consisted of 25

sales professionals responsible for $1.3B in annual revenue;

including new equipment programs, aftermarket spares programs and

repair & overhaul packages for propulsion & auxiliary power unit

engines, avionics, wheels & brakes, and pneumatic & hydraulic

equipment systems.

. Met or exceeded all performance targets, including revenue of 40%

above plan, program sales win ratio of 79%, and account team

leader talent upgrade of 30%.

. Created the AlliedSignal (Honeywell) Global Commercial Aviation

Market Strategic Plan. This was the first aftermarket strategic

plan developed to consider all AlliedSignal Commercial Aviation

products, across all customer market segments and regions. The

plan considered global and aviation market specific economic

projections, OEM outlooks, and drove new product and service

plans based upon customer based inputs for future needs and

requirements.

. Led team which re-engineered entire customer management process

for the AlliedSignal Aerospace aftermarket organization. Scope

directly effected over 800 employees and included organizational

design, work and process definition, job design, organizational

structure/sizing, and implementation program management.

Other Honeywell Aerospace Experience:

1980 - 1995

? Program Manager, Aircraft Engines & Equipment ? Account Manager,

Technical Sales

? Project Engineer, Aircraft Equipment Systems ? Project

Engineer, Commercial Propulsion Engines

Awards

( Recipient of American Airlines Eagle Award.

( Winner of AlliedSignal Premier Achievement Award for excellence in

performance.

Winner of Preferred Supplier Award - Lufthansa Airlines.

( Recipient of numerous AlliedSignal (Honeywell) stock option grant awards

for outstanding performance, leadership, and extraordinary contributions.

Education Profile

Stevens Institute of Technology

Hoboken, NJ

( Bachelor of Engineering, Mechanical Engineering

Masters of Engineering Studies, Mechanical Engineering

Thunderbird School of Global Management

Glendale, AZ

Graduate - Global Leadership Executive Development Program

Licenses

State of Oregon General Contractor License - 2009



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