Kellie S. Milbourne

**** ***** **** ******

Greenacres, FL 33413

Cell 703-***-****

Office 703-***-****

Objective

Exploring opportunities to apply extensive experience in human resources,

accounting and payroll, benefits knowledge, and recruitment in a

challenging career environment where strong communication, leadership, and

client focus skills can be effectively utilized. A committed professional,

who is highly organized, adjusts well to all types of environments, learns

new procedures quickly and makes appropriate applications, and is

knowledgeable in Information Technology and Healthcare industries.

SKILL SUMMARY

Technical Knowledge:

. Lotus Notes

. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

. SAP, PeopleSoft, FileNet

. Unicenter Service Desk R11

. Global Employee Management System

. EXT Software

. Kronos Time Keeping System

. SalMan

. LCD

. Netscape Communicator

Competency Strengths:

. Team Building, Interpersonal Skills

. Analytical

. Verbal and Written Communications

. Flexibility, Coordination, and Organization

. Action Oriented, Business Acumen

Business Management/Support Services:

. Benefits / Payroll Administration

. HR Administration

. Educational Assistance

. Terminations, Internal Transfers, New Hire Processes, Employee Relations

. Compensation

. Training Development

. Legal Issues and Compliance (ERISA Law, FMLA, OSHA, EEO)

. Confidential Record Keeping

. HR Policies and Procedures

. Full Life Cycle Recruitment

. Supervision

. Project Migrations and Transitions

. Helpdesk Services

. Client Interface

. Quality Assurance (Consistent Positive SLA Ratings)

Professional Experience

Computer Sciences Corporation Sterling, VA

HR Customer Support Manager May 2008 - Present

Manage 12 Customer Service Representatives along with 1 Supervisor in a

high volume service center providing HR support to over 50,000 employees.

Oversee the day-to day operations of the customer support center

operations. Manage customer support staff to ensure service level

agreements for products and services are met. Convey customer feedback to

staff in order to continuously improve client satisfaction. Manage customer

support functional activities for products and contributes to overall

service profitability by efficiently using staff and systems in the

customer support area. Improve quality and responsiveness of customer

support staff and resources on a daily basis.

Computer Sciences Corporation Sterling, VA

Payroll Customer Support Supervisor Feb. 2005 - May 2008

Supervised 14 Customer Service Level I Representatives in a high volume

service center providing payroll, AP, expense and procurement support to

over 50,000 employees. Manage staffing issues such as scheduling,

addressing client satisfaction, interviewing candidates and new hire

processing, team building, and employee development. Further

responsibilities include:

. Handling survey results for monthly reporting purposes.

. Monitoring calls and information provided by representatives to insure

quality and accuracy.

. Performing various duties in support of project management team. This

includes reporting and presenting information and metrics as needed;

interacting with the client as appropriate; assessing new systems to

ensure smooth transitions; and other support roles as appropriate.

. Provide full life cycle recruiting primarily for customer service and

help desk related skill sets. Utilize programs such as Beeline (Tricept)

to create open requisitions and source for candidates. Conduct

interviews with qualified candidates to gather enough information to make

informed hiring decisions and move to hiring stages as appropriate.

Apply knowledge concerning various recruiting techniques and employment

policies, procedures, laws and regulations.

Computer Sciences Corporation Sterling, VA

Lead HR Generalist Oct. 1999 - Feb. 2005

As a Lead Representative, provided support to Level I Production Team when

an issue was beyond their area of responsibility. Further responsibilities

included:

. Providing training to new HR Analysts and acted as a liaison between the

analyst and the employee. Utilized strong background in benefits

processing, working with 37 Health and Welfare Plans (HMO's and PPO's).

. Documenting, researching, and resolving employee issues concerning 401k /

Pension Plans; COBRA; Life / AD&D; Educational Assistance; Terminations,

Internal Transfers, New Hires; Leaves of Absence; Employee Relations;

Compensation; and further HR-related issues.

Jefferson Memorial Hospital Ranson, WV

HR Assistant Aug. 1993 - Oct. 1999

Managed all aspects of HR for an accredited hospital providing support to

over 300 employees as well as providing administrative support to the HR

Director. Performed the following functions:

. Employee Relations, Terminations, Internal Transfers, New Hires

. Payroll Processing, Processing Leaves of Absence

. Organizing and Conducting New Hire Orientations, Benefits Administration

. Performing full life cycle recruiting primarily for clinical, healthcare,

administrative, accounting, and other business management related skill

sets. Supported logistics management of career fairs and attended these

events to capture qualified candidates. Established relationships with

key contacts and surrounding community professionals to obtain valuable

referrals. Reviewed applications, conducted interviews, performed

reference and employment verifications, and moved qualified candidates to

hiring stages as appropriate.

Jefferson Memorial Hospital Ranson, WV

HR Secretary Oct. 1990 - July 1993

Provided office management and clerical support to the HR Director and HR

Assistant. Answered and directed calls. Maintained HR confidential filing

and record keeping. Prepared paper work for employees. Scheduled

appointments and carried out other duties as assigned.

Education and Professional Training

. Steptoe & Johnson Law Firm, BGS&G Consulting Firm, WV Workers'

Compensation Division, American Management Association 1990 -

Present

Attended various benefits seminars and conferences to remain current with

enhancements and changes to various benefit laws.

. Jefferson High School Shenandoah Junction, WV

Course study in business administration.

References available upon request

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