Human Resources Life Insurance
Resume:
S. JUDY CHAYA
**** ********* ****** ********, ** 60087
*********@*****.***
HUMAN RESOURCES BENEFITS PROFESSIONAL
Service-oriented benefits professional with more than ten years experience in designing, implementing, and
managing comprehensive benefit plans. Proven track record of successfully developing and merging complex
benefit plans during periods of significant growth and acquisition integration. Analytical problem solver adept in
effectively communicating benefit solutions for diverse employee needs, successfully negotiating with third-party
vendors, multi-tasking, keeping projects on schedule, and meeting tight deadlines . Strong work ethic and
commitment to the highest quality in full compliance with federal and state guidelines. Fluent in Spanish.
EXPERIENCE
ASTELLAS US LLC Deerfield, IL 1999 – 2009
A $200 million U.S. subsidiary of a $9.6 billion global parent company with locations in more than 30 countries.
Formed by the 2005 merger of Fujisawa Pharmaceutical Co., Ltd. and Yamanouchi Pharmaceutical Co., Ltd.
Compensation and Benefits Analyst 2008 – 2009
Responsible for managing benefit programs including medical, EAP, wellness, dental, vision, company and
voluntary life insurance, long term care, and all leaves of absence including short / long term disability, FMLA,
and military leaves for over 1,800 employees. Reported to HR Director.
• Implemented new medical and dental programs which increased reported employee satisfaction
ratings from 54% to 72% favorable in an 18-month period. “Hands-on” responsibility for design,
implementation, and the daily maintenance of all benefit plans and systems.
• Designed, implemented, and communicated annual enrollment plans to employees. Made change
recommendations to ensure plans were compliant with state and federal guidelines. Ensured that on-line
system properly updated all carriers with employees’ benefits elections via electronic carrier files.
• Resolved benefit claims, eligibility, and carrier file issues. Led appeals process under tight timeframes
by researching regulations and competitive / best practices, recommending solutions to eliminate recurring
problems, and coordinating with multiple constituencies on final outcome.
• Pioneered and directed a company wellness program including an Executive Wellness Plan with
100% participation, a proactive Biometrics screening, a flu shot program, and a walking program each with a
minimum of 40% participation. Converted an outdated paper benefits system to a fully accessible electronic
program.
• Implemented a global benefits program working with Aetna. Reviewed contracts and analyzed
consistency with US program offerings.
• Managed all benefits vendors including Aetna, Vision Service Plan, AON, ADP, Hewitt, CIGNA,
Prudential, and JP Morgan, ensuring the delivery of quality service and products. Reviewed and made
ongoing updates and recommendations to the benefits Summary Plan Description (SPD). Analyzed and
processed all vendor invoices.
• Facilitated the leave process for short term disability, FMLA, personal and military leaves,
communicating to employees, vendors, and payroll to ensure full accuracy and adherence. Reduced denial
time on unwarranted claims from more than 200 days to under 45 days.
• Analyzed benefits-related costs identifying trends and per employee costs for budgetary planning.
Proactively recommended costs and claims savings.
• As Project Coordinator, custom designed and implemented a $1 million integrated SAP
benefits system, under budget and within a 6-month timeframe.
• Oversaw the timely completion of surveys including the Hewitt Benefit Index. Reviewed and analyzed
data and recommended new programs based on disclosed needs.
S. JUDY CHAYA Page Two
Benefits Associate 2007 – 2008
Coordinated benefit programs including medical, dental, vision, behavioral health/EAP, STD/LTD,
company-paid and voluntary life insurance, business travel accident insurance, and 401(k) plans.
Analyzed benefit costs, reviewed trends, and balanced expenses.
• Redesigned and implemented more competitive benefit plans which attracted and retained
employees. Revised the benefits SPD. Conducted open enrollment and orientation meetings.
Maintained on-line enrollment system for all employees.
• Successfully resolved a wide variety of employees’ questions and concerns.
• Reviewed, researched, and made recommendations on appeals.
Senior Human Resources Coordinator, Benefits 2002 – 2007
Responsible for recommending and implementing new benefit programs to enhance employee benefits, cost
efficiencies, and updated regulations.
• Redesigned employee medical plan replacing it with a flexible PPO plan and eliminating
high-costs and inefficiencies. Developed and improved format for processing claims which led to
increased employee satisfaction.
• Revamped the company procedures for Leave of Absence per state and federal
regulations.
• Managed the orientation of benefits enrollment for all new hires including a 100+ member
orientation group during company expansion. Implemented new state-of-the art on-line enrollment
system for all employees.
• Recommended updates and improvements to benefit plan designs and launched new
program roll-outs across the organization.
Human Resources Coordinator, Benefits 2001 – 2002
Human Resources Assistant, Benefits 1999 – 2000
Held increasingly responsible positions in Benefits. Managed the daily administration of benefit plans, working
closely with employees to explain benefit plans and build their trust in the company’s programs.
• Coordinated annual enrollment, conducted orientation sessions, and processed tuition
reimbursement.
• Facilitated Worker’s Compensation claims and benefit payments. Reviewed and corrected
claims discrepancies.
HEWITT ASSOCIATES, LLC Lincolnshire, IL 1997 – 1999
A leading $3.2 billion HR consulting and outsourcing company delivering health care, retirement, and HR benefit
programs.
Benefits Specialist
Responsible for the administration and response to inquiries concerning benefit plans including Defined
Contributions, Health, and Group Plans for English and Spanish speaking participants. Managed large volume
of hardship withdrawal requests for approval or denial based on client applications. Supported clients with on-
line enrollment and benefit questions for open enrollment. Assisted in training and mentoring of new hires.
EDUCATION & COMPUTER PROFICIENCIES
MBA Lake Forest Graduate School of Management Lake Forest, IL Anticipated Completion in 2011
BA Business Management University of Phoenix, Schaumburg IL 2008
Windows 2000; Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
ADP HR Perspective, ADP Benefits Expert; SAP and SAP Benefits Module
Contact this candidate