Project Manager Active Directory
Resume:
Gabriel Thompson
Chatsworth, CA. 91311
************@*****.**.***
SUMMARY OF QUALIFICATIONS
. Project Analyst with extensive professional information technology
experience
. Project Planning and Management- Ability to plan, organize, and lead
technical projects in small or large groups. Work with users and
managers to determine system requirements for new and existing
applications and systems.
. Excellent written and verbal communication skills
. Demonstrated skills in training and supporting end users post
implementation
TECHNICAL SKILLS
MS Office Suite, MS Project, Visio, Sharepoint, Lotus Notes,
Trackwise, ITIL, SDLC, SIX-Sigma, Windows NT, Active Directory, Citrix
PROFESSIONAL EXPERIENCE
Baxter Westlake Village, CA August 2006 -present
Project Analyst - Process Improvement
. Stream lined existing processes and eliminated non essential
processes
. Created a project plan to make the on boarding and provisioning
process an automated process including design, test and implement
solution
. Global Command Center (GCC) analyst worked with various business units
during outages to assess the impact of the outage and decrease outage
resolution times.
. GCC analyst review RCAs to look for reoccurring outages and suggest
resolutions for reoccurring incidents
. Ensured SOX adherence
. Managed all projects with Active Directory and Web Content aspects
of the Global Command Center
Wellpoint, Inc. Indianapolis, IN April 1997 - May 2006
Sr. Project Analyst\Business System Analysts
. Project lead for various projects
. Managed associates across 9 states
. Projects included:
o Technical project manager for deploying I-Avenue across 5
states
o Technical project manager for converting IN associates (3200)
to daylight savings time and moving all calendar entries
accordingly.
o Technical project manager for converting enterprise from Lotus
Notes to Microsoft Outlook,
o Project Manager for moving associates from 9 different
locations to a new location including data centers,
o Project Manager for consolidation of two enterprise data
centers to one.
o Project Manager setting up several small satellite offices.
o Logistics and Implementation project manager for converting
enterprise from Microsoft Windows NT (40,000 associates) to
Microsoft Windows XP.
Manager, Tier 1/2/3 IT Help Desk
. Managed Tier 1/2/3 associates on the Help Desk across 6 states,
including conducting quarterly reviews, creating development
plans, created career paths, and provided training to assist in
their success.
. Responsible for meeting and exceeding SLA's
Server Engineer
. Managed Microsoft Active Directory, Citrix, and Novell servers
. Responsible for maintenance, backup, configurations, and upgrades
Xlsource Carmel, IN.
Sr. Technical Consultant\Desktop Manager May 1993- April 1997
. Provided Executive Support for Vice Presidents and above, including
home setups.
. Managed support teams responsible for on site desktop support as
well as remote user's offsite.
. Monitored and supported network security, Novell and Windows NT
domain administration, applying file and folder permissions and
creating group policies on a daily basis.
EDUCATION & TRAINING
. Purdue University, Indianapolis, IN.
1996 Electrical Engineering Technology
. Learning Tree International, El Segundo, CA
2008 Project Management: Skill for Success
. Six-Sigma Yellow Belt 2008
. Colorado University, Denver, CO
2005 Business System Analysts (BAS) certification
. Pink Elephant, Indianapolis, IN
2003 ITIL IT Service Management Essentials certification
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