Sales Manager

Susan N. Losurdo, CMP, LES *** Westminster Circle ? Greenville, NC 27858

Global Meeting & Event Management Record of Accomplishment (847) 736-

7811

Excellence in planning and execution of high quality, seamless events

abmudp@r.postjobfree.com

http://www.linkedin.com/in/slosurdo

Meeting & Event Planning Profile

Multi-Dimensional Record of Accomplishment:

"Susan successfully managed numerous high profile, global meetings and

events throughout her PwC career. She is a skilled, detail-oriented, high

performing manager that accomplishes complex projects."

Debi Scholar,

Travel, Meetings & Entertainment Consultant

?

"Susan Losurdo is that rare individual who stays on course, working with

intelligence and purpose to accomplish a goal. Consistently delivering

results, Susan is detail-oriented and conscientious with fellow team

members. For any organization looking for these qualities, Susan would make

an ideal hire."

Steve Garner,

Hotel Director of Sales

Expertise & Accomplishment Summary

0. Consistently planned and delivered five star - full service events

within budget that met and exceeded customer expectations, resulting in

positive survey feedback and repeat loyal customer base.

0. Delivered approximately 30+ end-to-end global meetings and events

annually ranging in size from 10-3,000 people (average size 200 people).

0. Negotiated favorable vendor concessions resulting in an average savings

of $500K annually.

0. Built and maintained ~120 Starcite Registration Websites.

0. Managed global events for high profile leadership participants engaged

in high risk international meetings.

0. Managed challenging, high-visibility PGA sponsorship events for the

firm's top clients.

0. Supervised, coached and mentored event team members, instructed online

courses, trained new hires, and provided day to day guidance.

0. Developed best practices, standard procedures, 'how to' guides and

templates that provided the event team with tools to streamline and

standardize services for greater efficiency.

0. Exceeded hotel sales quotas and achieved high service ratings.

0. Strengths:

o Project Management

o Detail Oriented & Agile

o Financial Management

o Negotiation & Sales

o Team Leadership

o Time Management

o Effective Communicator

o Technology Savvy

o Hotel Operations

Events Portfolio Sampling

Leadership Events Client Events Global Meetings Training Meetings

Leadership Summit The Players Genesis Park New Manager

Championship Experience Series

Fall US Partner Charles Schwab Cup Office of the Advisory University

Meeting General Counsel

Global Retreat

Career History

PRICEWATERHOUSECOOPERS, LLP, New York, New York - Virtual Position

Oct 2000 - Dec 2009

Global Meeting & Event Manager

Managed all aspects of the planning process from site selection and vendor

negotiation through program execution and wrap up. Maintained project

plans and lead teams. Created memorable special events, fostered client

networking, connected global employees, united firm leadership, and aided

the delivery of effective training.

Routinely acted as the customers Primary Point Of Contact and directed

cohesive teams to create a seamless planning process.

Managed sleeping rooms, food/beverage, audio visual & production,

air/ground transportation, VIP's, visas, security, risk management, IT &

administrative support, marketing elements, continuing education

accreditation, activities, decor, entertainment, speakers, etc.

Volunteered to temporarily assume the role of a Starcite Registration

Website Builder to backfill vacant consultant positions. This saved the

firm money and allowed the department to maintain its full-time headcount.

HYATT LISLE, Lisle, Illinois Nov 1999 - Oct 2000

Associate Director of Catering

Led and directed a Catering Sales Department while exceeding a personal

sales quota and servicing groups.

. Formulated financial forecasting reports, developed marketing plans,

negotiated $350K in personal catering sales, coordinated meetings and

special events, assured quality service levels.

HYATT REGENCY O'HARE, Rosemont, Illinois Oct 1996 - Nov 1999

Convention Services Manager (Jul 1998 - Nov 1999)

Coordinated conventions for groups of 100 - 10,000 people.

. Managed sleeping rooms, food/beverage, audio/visual, transportation,

entertainment, decor, exhibits, security, etc.

Sales Manager (Nov 1997 - Jul 1998)

Negotiated $1.2M in personal sales.

. Fostered client relationships, sold sleeping rooms and catering on

critical 'need dates', monitored room block and meeting space usage,

mitigated attrition penalties.

Sales Service Manager (Oct 1996 - Nov 1997)

Coordinated meetings for groups of 10 - 200 people.

. Managed sleeping rooms, food/beverage, audio/visual, transportation,

etc.

Education & Professional Development

Bachelor of Business Administration - Marketing (1996) University of

Wisconsin, Madison, WI

Additional Certificates & Training:

Certified Meeting Professional (CMP)

Learning Environmental Specialist (LES)

Professional Sales Skills Certified

Professional Negotiation Skills Certified

Other Involvements:

Meeting Professionals International (MPI)

International Association of Protocol Consultants (IAPC)

Hilton Meetings & Conventions Advisory Board

Political and Charity Event Coordination

Awards & Honors

PricewaterhouseCoopers Chairman's Award Nominee 2008

PricewaterhouseCoopers Chairman's Award Winner 2005

MPI's Distinguished Meeting Planning Department Award 2005

Hyatt Catering Team of the Year 1999 & 2000

Hyatt Outstanding Production Award 1997 & 1998

Hyatt Sales Team of the Year 1998

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