Project Manager Customer Service

SARAH GRAY

**** *** ********** *****, ***********, NY 12308 ( 617-***-**** (

****.**@*****.***

PROFILE

. Goal-oriented project manager with an emphasis on efficient results

. Successfully managed over eight million dollars of annual billing

. Demonstrated consistently high performance in a high pressure,

result-driven environment

. Consistently recognized by customers, colleagues, and employers for

oral and written communication skills

. Exceptional people skills with a specific focus on customer needs

across diverse industries

. Experienced with Microsoft Office Suite (Access, Excel, Outlook,

PowerPoint, and Word)

EXPERIENCE

GRANITE TELECOMMUNICATIONS (wholesaler of July 2007 - Dec 2009

telephone and broadband services to

Fortune 100 and 500 customers and other

multi-location businesses)

National Account Manager Quincy, MA

. Coordinated projects for the largest and most high maintenance

accounts, including major multi-location rollouts and all billing,

repairs, and service orders for priority clients. (Clients included

major accounts such as Blockbuster, Sodexo, First Energy, Maxim

Healthcare, Hanson Aggregates, and DHL Express. Managed the

relationships for 4 of the top 30 billing accounts in the company)

. Consulted clients on their telecommunication needs and best methods

for implementation of new service and organization of existing service

. Prepared internal and external reports

. Trained new additions to our team and delegated tasks to support

personnel

EQUITY BUILDERS (develops innovative Jan 2005 - Feb 2006

residential space)

Financial Coordinator Boston, MA

. Assisted corporation in preparation for litigation

. Tracked discrepancies in financial data and organized corporation

files

. Provided data that assisted forensic accountants in identifying

discrepancies representing over $5,000 of misappropriated funds

CLAIRE'S ETC. (sells affordable women's Sept 2002 - Apr 2004

accessories)

Assistant Manager Boston, MA

. Entrusted with ensuring accurate deposits, preparation of balanced

daily receipts and payroll documentation

. Delegated responsibilities to other employees

. Customer service and merchandising

EDUCATION

BOSTON UNIVERSITY May 2004

Bachelor of Arts in English Boston, MA

BOSTON COLLEGE

Continued education with coursework focused on Boston, MA

Macroeconomics, Microeconomics, and

Macroeconomic Theory

INTERESTS

. International travel and volunteering for personal enrichment

(extended trips included multiple months each in Southeast Asia,

Central America, East Africa, and South America)

. Intermediate Spanish Language Skills

. Creative Writing

. Exercising

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