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Customer Service Management

Location:
Bella Vista, AR, 72714
Posted:
May 11, 2010

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Resume:

Susan Marie Shopodock ** Stevenson

Lane

Home 920-***-****

Bella Vista, AR 72714

abmubh@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dynamic accounting student with excellent academic performance. Proven

skills at responding to challenges; solid planning and problem-solving

skills.

SELECTED ACCOMPLISHMENTS

. Part of a team that was responsible for organizing and preparing two

banks for their grand openings.

. Awarded for providing outstanding customer service.

. Helped in the designing and implementation of a community built

playground project.

COMPETENCIES/SKILLS

. Problem Solving . Written Communication

. Organizing . Planning

. Time Management . Conflict Management

WORK HISTORY

Bank of the Ozarks, Bella Vista, AR October 2006 - April 2007

Bank Teller

. Worked 10-15 hours per week while in college and maintained a 4.0

GPA.

. Performed customer service, serving a diverse customer base both on

the telephone and in person.

. Duties included: general customer inquiries, account deposits,

account withdrawals, check cashing, and ATM and vault reconciliations.

Guys-N-Gals Hair Studio, Manitowoc, WI May 2004 - May 2006

Receptionist

. Assisted in administrative work such as bank reconciliations, product

costing, inventory analysis and order recommendations, and was

recognized and awarded for a job well done.

. Performed client assistance including general inquiries, scheduling

and appointments.

. Responsible for general housekeeping and facility presentation,

including cleaning duties and product displays.

EDUCATION

University of Arkansas, Sam M. Walton College of Business

Bachelor of Science in Business Administration, December 2008

Major: Accounting

Minor: Management

Overall GPA 3.7

University of Wisconsin-Manitowoc

Associate of Arts and Science Degree, May 2006

Overall GPA 3.4



Contact this candidate