Manager Customer Service

Philip G. Cianci

*** ****** ***** **., ******* Salem, NC 27107 336-***-**** abmu8x@r.postjobfree.com

Objective

Motivated and driven professional seeking a managerial position within a company dedicated to

producing the highest quality product with emphasis on customer satisfaction. Creative problem solver,

highly effective in resolving conflict. Computer literate.

Experience

9/08-2/10 Atlas Die LLC.

510 Corliss St.

Greensboro, NC, 27406

Plant Manager

• Responsible for all aspects of running and maintaining a manufacturing facility in the

construction of steel rule dies, blanking and stripping tools for the die cutting industry.

• Maintained a safe and secure work environment through continuous training and corporate

directives.

• Created and maintain all yearly departmental operating budgets.

• Analyzed monthly P&L statements to ensure plant profitability.

• Maintained continuous improvement goals through Lean Process implementation.

• Increased employee flexibility through cross training.

• Set quality standards and goals by utilizing continuous feedback from our customer base.

• Evaluated and develop all personnel by performing performance evaluations.

7/04 – 5/08 J. Josephson

35 Horizon Blvd.

South Hackensack, NJ 07606

Technical Manager

• Responsible for the development of alternative vinyl materials in the manufacturing of

commercial wall coverings.

• Responsible for all aspects of quality control including the development and implementation

of SOP’s within the manufacturing facility including gravure printing and lamination

department.

• Worked closely with Customer Service and Distributors to handle all customer complaints or

questions. Participate in monthly plant wide safety meetings.

2001- 2004 Shorewood Packaging, a business of International Paper

(Merger with Union Camp Corporation)

480 Alfred Avenue, Teaneck, NJ 07666

Operations Manager (2001- 2004)

In addition to all responsibilities listed under Production Manager:

• Managed 65 employees in a three shift manufacturing facility

• Responsible for meeting all production and financial targets set by upper management.

1979 to 2001 Union Camp Corporation, Folding Carton Division

480 Alfred Avenue, Teaneck, NJ 07666

Production Manager-Gravure Printing (1995 to 2001)

• Responsible for management of all printing production, quality assurance, ink and solvent

preparation, maintenance in accordance with customer specifications and delivery requirements.

• Responsible for directing a safe working environment and promoting open employee

communication and teamwork for achieving continuous improvement.

• Selected, trained, directed and provided leadership for the cost effective utilization of

all production equipment and human resources.

• Managed in-plant cylinder engraving department to ensure that all production and

quality goals were met, including scheduling of daily work flow.

• Provided technical expertise and innovational concepts for ink matching and printing

to ensure customer satisfaction.

• Served as plant health, safety, and environmental leader and liaison between

corporate, interplant, and governmental regulatory agencies.

• Developed and evaluate production and supervisory personnel for career growth and

teamwork performance.

• Directed non-union maintenance department; prioritized and assign repair tasks.

• Continually improve the printing process and help implement changes that may

improve efficiencies.

• Worked hand in hand with customers to achieve press approvals to their satisfaction.

• Responsible for union/management issues within the plant, including grievances,

work procedures and contract negotiations.

Assistant Production Manager (1992 to 1995)

• Managed the QA Department and Ink Department.

• Assisted in scheduling of the Press Department.

• Responsible for customer proofs and color matching.

• Fill in for Production Manager when appropriate.

Management Trainee (1988 to 1992)

• Responsibilities included the learning and understanding of all aspects of gravure printing,

pre-press, cylinder engraving, re-finishing as well as working with customers on press

approvals.

Quality Control Technician/Ink Room Technician (1983 to 1987)

• Developed and implemented a plant wide QA Department.

• Forms and procedures are used to this day.

• Responsible for all testing and evaluation of raw material to finished product within the plant.

• Additional responsibility included assisting in all ink formulations and color matching.

Shipping and Receiving/Sheet Inspector (1979 to 1983)

• Part time responsibilities while attending college included all functions of the Shipping

Department as well as inspection of printed sheets before they left the plant.

Education:

Seton Hall University South Orange, New Jersey Bachelor of Science in Marketing December, 1982

Personal:

Founding Father of Pi Kappa Phi Fraternity at Seton Hall University.

Special interests include, golf, stamp and toy train collecting.

Contact this candidate