Customer Service Representative

Timothe Ntouba

**** *. ********* *** *-mail: ************@*****.***

West Valley City, Utah 84119 USA Phone: 801-***-****

SKILLS

• Diplomacy, conflict resolution and management. Familiarity with legal concepts

that determine the understanding of international relations among nation-states

• Familiar with the international trade and the concept of globalization

• Leadership and communication skills proven throughout my education

• Efficient, dedicated and working hard to achieve each goal

• Languages, French, English, Bambara, Sangho, Douala, Bassa, Yabassi

• Advance knowledge in computer Microsoft Word, Excel, PowerPoint, internet email

PROFESSIONAL EXPERIENCE

CAREER PROFILE

Euclid University, 2009 – Present

Adjunct Instructor in Diplomacy and International Affairs Doctoral Fellow: Excellent

communication skills, problem solving/analytical, and teamwork skills.

Supervisor: Prof. Laurent Cleenerwerck.

Tel:202-***-**** Email: ************@******.***

Convergys, Taylorsville Utah

Customer Service Representative

Duties:

• Performed consecutive testing for diabetes patients for Bayer's customers

• Determined the accuracy of Bayer's meters with several troubleshooting processes

• Processed customers' orders in both French and English

Supervisor: Lillian Velved

Tel: 801-***-****

Stampin Up, Riverton, Utah

Customer Service Representative

Duties:

• Supported demonstrators in both French and English to create simple, yet

sensational, cards and projects

• Insured all direct company mailings in French were proofread

• Managed team of seven co-workers in how best to address customers' needs

through professionalism

Teleperformance USA, Salt Lake City, Utah

Customer Service Representative

Duties:

• Provided troubleshooting solutions for Motorola cellular phones

• Provided Customers' satisfaction with excellent communication skills

Salt lake City District School, Garfield High School,

Teacher’s Assistant

Duties:

• Assisted student with their daily assignments

• Developed outstanding teaching skills, instructions, problem solving and analytical

EDUCATION

Euclid University: International Institute for Inter-Religious Diplomacy, Doctoral Fellow

Currently pursuing doctoral studies and planning to write a thesis dealing with policy

recommendation in the area of ethnic – religious conflicts, with a focus on Africa and

Christian-Muslim relations

Ashford University: Master's in Business Administration (MBA): Expected date of

Graduation, June 2011

Norwich University: Master's in Diplomacy, with a focus in Conflict Management and

Resolution, June 2009

Overall GPA: 3.70

Weber State University: Bachelor’s in Criminal Justice May 2007

Salt Lake Community College: Associate’s in General Studies June 2004

ACHIEVEMENTS

• Published Author, The African American Association of Mass Return 2005

• Outstanding Thesis in Master's program: The case of the Ethnic Conflict in the

Democratic Republic of Congo (DRC), June 2009

REFERENCES

1. Ali Diakite

Phone: 801-***-****

2. Mohammed Doucoure

Phone: 801-***-****

3. Toure Tiemoko

Phone: 801-***-****

Contact this candidate