Manager Human Resources
Resume:
Julia M. Jones
***.****@*******.***
Senior Professional in Human Resources skilled in many areas: benefits,
compensation, employee relations, coaching others to success through more
effective communications; as well as building performance management tools
and processes. Master Trainer certified by industry leading training
vendors; with ability to implement learning strategies that enable
employees to meet performance expectations that are aligned with business
goals.
EXPERIENCE
Kenco Management Services, LLC; Chattanooga, TN
02/2006 - 02/2010
Manager, Corporate Training
Kenco manages 25 million square feet of warehouse space in locations
throughout North America. The company's core competencies include
logistic services, transportation, real estate management and material
handling equipment. The Kenco Family of Companies includes Kenco
Logistic Services, Kenco Transportation, Kenco Toyota-Lift, Kenco
Management Services, and JDK Real Estate.
Recruited into the organization to build Kenco University and strengthen
'the bench' by providing employees development opportunities in face-to-
face workshops, online learning modules and self-directed learning
. Conducted a learning needs analysis: partnered with the executive group
to identify critical success factors for Kenco leaders, and with a cross-
functional team to develop competency sets to build supervisory skill
sets
. Directed implementation of enterprise learning strategies for supervisors
(600), high-potentials (100), general management staff (200) and floor
associates (3,000)
. Led annual training meetings with ~150 site leaders from across the
country covering successes and goals, with concurrent workshops
including: executive panel discussions and current business learning
topics
. Built surveys to evaluate all learning systems (face-to-face, on-line)
for continual improvement opportunities
. Controlled training vendor relations and an annual budget of ~$800,000
. Managed and coached a training team of five (including consultants)
CBL & Associates Properties, Inc.; Chattanooga, TN
02/2005 - 02/2006
Manager, Human Resources
CBL & Associates Properties, Inc. is a real estate investment trust
(REIT) listed on the New York Stock Exchange. CBL is one of the
largest mall REITs in the United States and owns, holds interests in,
or manages 163 properties including 88 market dominant enclosed malls
and open-air centers from coast to coast; CBL is an active developer
of new regional malls, open-air centers, lifestyle and community
centers.
. Managed employee relations functions for the corporate employees (~300)
and 12 sites across the country
. Interviewed, conducted assessments and background checks, onboarded new
employees through orientation
. Developed multiple tracking mechanisms to monitor
o Salary ranges for exempt and hourly positions
o Employee complaints & resolutions
USXpress Enterprises, Inc.; Chattanooga, TN
04/2004 - 02/2005
Manager, Compensation
U.S. Xpress has a reputation in the world of transportation as a
leading truckload carrier with expertise in providing award-winning
time-definite, long haul, expedited, dedicated and regional services;
has more than 8,000 top professionals in their fields committed to
understanding their customers' standards of excellence.
. Designed and implemented compensation structure with job families, grade
levels, market competitive salary ranges for all exempt and non-exempt
positions (~200)
. Wrote exempt job descriptions following federal (e.g., ADA, FLSA)
guidelines (~150)
. Developed performance management review and merit processes for exempt
employees (~600) nationwide
. Partnered with IT to web-enable annual reviews and the merit budget with
one over approval mechanisms
Unum Corporation; Chattanooga, TN 12/1997
- 02/2004
Manager, Corporate Training
Unum is a market leader in disability, group life, long term care and
voluntary insurance benefits. Ranked 270 on the Fortune 500; providing
benefits for 42 percent of today's Fortune 500; protecting 25 million
people worldwide; serving the needs of 171,000 businesses.
. Developed, implemented a web 360-survey reporting tool to the leadership
group's (2500+) annual evaluation process, managed the annual executive
review processes, provided targeted skill gap development options
. Transformed the performance management and review processes for general
employee population (10,000+)
. Assessed business needs and recommended training solutions that enable
staff to meet performance goals; implemented corporate development
programs supporting organizational objectives; resolved training issues,
managed insurance education and tuition assistance programs; led a team
of four, managed ~$500,000 budget
. Designed educational opportunities for 13,000+ employees with goals that
they become more informed consumers of UPC benefit plans and prepared
financially to meet retirement needs, provided just-in-time benefit
information using multiple methodologies (print, web tools, face-to-face
instruction)
CERTIFICATIONS
(Master Trainer designations from:
. Development Dimensions International (DDI) in:
- Interaction Management
- Strategies for High Involvement Leadership
- Techniques for an Empowered Workforce
. Communico Ltd. in:
- MAGIC of Customer Relations
- MAGIC Coach for Front Line Management
. Langevin Learning, Inc.
(Certified Achieve Global Facilitator
( Qualified Administrator and Interpreter of the:
. Myers-Briggs Type Indicator (MBTI )
. DiSC Profile
(OSHA General Industry Safety & Health
DESIGNATIONS
SPHR - Senior Professional in Human Resources (Human Resource Certification
Institute)
CCP - Certified Compensation Professional (World at Work)
AFFILIATIONS
American Society for Training and Development (ASTD), National member
ASTD Greater Chattanooga Chapter Board Member, 1997 to present
Society for Human Resource Management (SHRM), National and local chapter
member, 1998-present
InTrust (formerly UnumProvident) Federal Credit Union, Board Member 1999-
2004
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