Active Directory Engineer
Resume:
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d l u g o@cbs. co m
Bernard D. Lugo
Objective
• To work in an environment committed to the continual development of their information systems
for the purpose of providing the most efficient and streamlined business solutions. An
environment that is in need of a systems engineer who is technical, self-motivated, and
communicates proficiently on all levels.
Professional Experience
Sr. Desktop Analyst – CBS Inc, F t. Lauderdale, FL December, 2006 – Present
• Support and manage t rouble tickets via third party Help Desk management software
(Service-Now).
• Support corporate infrastructure consisting of over 1200 clients in a Windows 2000/XP
environment.
• Troubleshoot all network, application, and network printer related issues at CBS Corporate
Headquarters.
• Rolled out over 650 clients on Microsoft Office 2003 via the scheduled task function in
accordance with CBS’s rollout initiatives.
Sr. Desktop Analyst – U nited Media, New York, NY January, 2005 – December, 2006
• Rolled out an implementation of three new servers (file server, DHCP/WINS server, and
Exchange server) in a satellite office in Tokyo Japan. Brought 20 pc’s up to date via patch
management and hardware upgrades.
• Rolled out an implementation of the Cit rix ICA web client to approximately 95 desktops.
• Supported all issues pertaining to printing, connection issues and application publishing
i ncluding in house applications (PowerBuilder, People soft) connecting to financial systems
r unning on Oracle databases.
• Took part in implementing a Windows 2003 DHCP/WINS server.
• Assisted in upgrading the existing Exchange 5.5 server from Windows NT server to Windows
2000 server.
• Supported the migration from a Windows NT domain to a Windows 2000 Active Directory
domain.
• Assisted in upgrading Blackberry 2.6 on Exchange 5.5 to an independent Blackberry
E nterprise Server v3.6.
• Supported Sarbanes Oxley compliance efforts through multiple audits.
• Responsible for software evaluation, integration, and roll out.
Desktop Analyst (Consultant)– B MWUSA, Montvale, NJ September, 2004 – January, 2005
• Supported 1200 end users via Remedy Helpdesk Software system.
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• Supported clients in multiple buildings, remotely via net meeting and onsite.
• Lead multiple projects of traveling to regional offices to deploy desktop, laptop, software, and
patch updates
• Performed Active Directory tasks; create, configure and manage accounts (user, group,
computer, organizational units.)
Desktop Analyst (Consultant) – AT&T., Morristown, NJ February, 2003 – September, 2004
• Performed on site and phone support to 1200 users; Duties included installation,
troubleshooting, and maintenance of IBM, Dell, and HP desktop and laptops across multiple
Windows platforms (Windows XP Professional, Windows 2000 Professional, Windows NT 4.0
and Windows 95).
• Responsible for continual business application evaluation, maintenance, and enhancements.
• Deployed Windows XP Professional using Remote Installation Services (RIS)
• Deployed Office 2003 and other third party applications via Group Policy.
• Trained users in best practices for Internet browsing and email management i.e. discarding
emails from unknown users or opening file attachments.
•
Software Skills
Operating Systems
Server: NT Server 4.0, Windows 2000/03 (Active Directory),
Client: NT Workstation/2000 Professional/Windows XP, Windows CE/Pocket PC/2002.
Server Applications: Internet Information Server 4.0/5.0 (IIS), Terminal Services, Veritas
Backup Exec, Norton Antivirus. Blackberry Enterprise server, Citrix Metaframe XPA.
Client Applications: Visio 2000-2007, Internet Explorer 4.1/5.0/5.5/6.0/7.0, Office
97/2000/XP/2003/2007, Norton Antivirus, MacAfee Antivirus,, Lotus Notes 4.5/6, Remote
Desktop, Net meeting, SMS, PC Anywhere 9.2, Citrix Metaframe.
Infrastructure: TCP/IP (DNS, DHCP, WINS), VPN (PPTP)
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