Insurance Sales

Janice Hartley

abmu1b@r.postjobfree.com or abmu1b@r.postjobfree.com

*** ********** ****** *** #** - Brooklyn, NY 11206 718-***-**** (917)-

***-****

OBJECTIVE

My goal is to deliver and exceed my employer expectations by applying my

nineteen years of domestic and international insurance operation

experiences with both start-up and growth organizations to develop and

implement strategies and measures that will result in business growth and

monetary savings in areas, such as: Licensing and Compliance, Carrier

Product Relationship, Sales and Marketing, Customer Care and Policy

Administration services, including two years of Financial Services,

experiencing Asset Movement. I am a fast learner, result-oriented with

excellent analytical, communication and interpersonal skills, very

proactive and flexible. Excels in dynamic, demanding environments while

remaining pragmatic and focused.

Industry Sectors

Insurance Carrier . Financial Services . Brokerage

Core Competences

Decisive Communicator/Partnership development

Restructuring and Development

Implementation Risk

management Effective

and Efficient

PROFESSIONAL EXPERIENCE

WILLIS OF NORTH AMERICA, New York, NY 10281 03/08 to 01/2010

Corporate Licensing-NY Regional Administrator

. Designed and implemented a licensing structure that includes: Continuing

Education, Pre-licensing/CRAM courses, Fingerprinting services,

Background investigation services and licensing communications, Initial

and renewal of domestic and foreign licenses such as: Property &

Casualty, Surplus Line, Life & Health, Adjuster licenses and Specialties

such as: Premium Funding and FINRA, Market Conduct/Ethics and State

Regulations. Licensing orientation for new Associates

1st year results: Met and exceeded licensing standard for 2005 Assurance of

Discontinuance from the State Attorney General Office and New York State

Insurance, efficient and accurate processing, 97 % customer approval, 100 %

due diligence and accountability, averted hundreds of thousands of dollars

in state and federal fines and penalties.

2nd year result: Successful integration of 2,500 new associates resulting

from a 2009 merger.

AMALGAMTED LIFE INSURANCE COMPANY, New York, NY 10003

01/05 to 03/08

Broker Relations Services and Licensing

. Developed and managed new Broker Relations Department including:

Commissions, Contracts, Licensing, Renewals and Continuing Education,

Anti-Money Laundering, States regulation/Compliances, Internal/External

audits, and State Insurance Departments audits.

. Open enrollment and onsite coordination

. Bid proposals and presentation preparation for Group Benefits and Third

Party Administrator Products; Internal reports and policy service

administration

. Corporate and Individual licensing and compliance, Market Conduct Report

and Regulation 60

. Developed, implemented, and monitored internal client

service/relationship policies and work procedures

. New Licensing System tester

DASCIT/WHITE&WINSTON, New York, NY 10017

06/03 to 10/04

Marketing Event Planner

03/04 to

10/04

. Implemented, scheduled, and monitored product training sessions

within Affiliate Agencies in all states

. Scheduled and maintained routine Carrier Representatives agency

visits

. Maintain strong communication with Agency Training Mangers and

resolved many training issues

. Communicate Products, Rates and State Regulations updates to Agency

Managers and Trainers

. Provided support to Sales Associates working on the National book of

business

. Analyzed and resolved high level service issues between Carriers and

Broker/Group clients

Marketing & Sales Support Group Health/Ancillary (Account Manager)

06/03-03/04

. Managed Dascit/White & Winston's National book of business in a

marketing and sales context

. Interacted with company Affiliates and Independent Brokers via 800 ACD

lines

. Assisted Affiliates brokers to better understand Carrier products

. Acted as liaison between Brokers and Insurance Carrier Sales

Representatives

. Received and processed requests for proposals on Group and Individual

Health Products

. Received, scrubbed, and submitted applications for Health Insurance

. Assisted brokers in getting appointed with various Insurance carriers

. Submitted Dascit/White & Winston licensing paperwork to carriers for

appointment when required

. Position received heavy phone and email correspondence

. Inputted or upgraded Brokers and Clients information on Saleslogix

system

. AD HOC Projects

Equitable/AXA Advisors LLC, New York, NY 10104 03/96 to 08/02

AXA Advisors Financial Services (Senior Analyst/Team Leader)

04/00 to 08/02

. Acted as liaison between the AXA Advisors Financial Professionals and the

transfer-processing department

. Advised Financial Professionals of the best format for the transferring

of assets for their clients

. Analyzed and resolved Financial Professionals account inquiries and

complaints

. Processed and Quality Control incoming and outgoing ACATS, non-ACATS,

Mutual funds, and DTC Transfer requests

. Maintained outgoing and rejected Transfers spreadsheet

. Trained and orientated new employees

. Tested and implemented new systems such as; EQ online and A.I.M.S systems

Equitable Life (Insurance Service Associate/Team Leader)

07/99 to 4/00

. Provided insurance service to an elite group of Equitable clientele for

such services as: upgrading of current death benefit, face value

decreases, policy provisions changes, partial withdrawals, loan,

dividends and investment options

. Assisted walk-in policyholders with policy changes, claims and any

other complaints

. Processing of insurance transactions included the following change

request: Owner/Beneficiary, Collateral assignments, policy provision

election, mode and billing. Acted as department liaison for

administration of legal process (Owner dead, liens and Levy)

. Monitored Equitable Life Account policy system reports for auditing

. Trained new employees on work procedures and customer relation

techniques

. Position received heavy ASAP telephone and correspondence inquiries

Equitable Life (Insurance Processing Analyst)

03/96 to 7/99

. Assisted Financial Professionals and clients via the telephone

. Received, processed and concluded inquires on Life Insurance policies

. Analyzed and resolved Financial Professionals and clients complaints

. Act as temporary front desk receptionist while there was a vacancy for

the position

EDUCATION

Continuing Education Monitor 2009-2011

New York State Insurance Department

Pace University, New York, NY

Business Science, Associates Degree

2007

FLMI INSTITUTE

Principle of Insurance

Life, Health, and Annuity

Life and Health Insurance Company

Insurance Administration

Insurance Laws

Computer Skills

Proficient in Microsoft Suite, Kaplan: EPAL Compliance System, Aithent

licensing system: Producer Compliance and Relationship Management System,

PeopleSoft, Reg/Exchange, Automated Imaging Management Systems, SalesLogix

system, Salesforce.com and Lotus notes.

Contact this candidate