Customer Service Sales
Resume:
Angela G. McGee
Covington, GA ***16
Objective
To obtain a position utilizing experience gained in commercial collections,
credit management and accounts receivables.
Skills
* Sound knowledge of managing files and records
* Knowledge of accounting principles
* Effective in writing and outstanding communication skills
* Computer skills
* Proficiency in MS Office applications such as Word, Excel, PowerPoint
* SAP
* HRMS
Work History
Accounts Receivable Analyst
Bank of America, Tucker, GA March 1990-May 2003
* Team lead to 13 employees
* Trained and motivated staff members
* Monitored overdue payments of clients
* Made calls to clients/debtors to get additional information as well as
inform them of new products, inform them of arrears and penalties for
unpaid balances and give recommendation on how to manage their accounts
* Reviewed terms of sales, credit contracts and determined appropriate
strategies to generate payments
* Negotiated credit extensions when necessary
* Notified credit departments and turned over records to the legal
department when clients/debtors failed to respond to collection attempts
* Monitored and kept a record of information about financial status of
clients/debtors and status of collection efforts
Credit Analyst
Unisource Worldwide Norcross, GA May 2003-June 2005
* Matched invoices to purchase orders for posting payment information.
* Maintained records and updated account information in the company
system
* Reviewed bank and trade references for credit approval.
* Collect on delinquent accounts for resolution of past dues.
* Contacted suppliers to resolve problems involving price/quantity
discrepancies on purchases.
* Mailed copies of invoices to appropriate departments.
* Identified and resolved problems concerning disbursement to different
departments, and documented actions taken.
Senior Sales Director
Mary Kay Cosmetics July 2005-July 2008
* sell product.
* recruit, train, and encourage others.
* I held weekly sales meetings for motivation, training and guest events
along with several other area professional Mary Kay Sales Directors
* Developed and maintained a team of 232 members.
* Maintained customer base of 898 providing the best customer service.
* Answered queries and customer complaints.
Accounts Receivable Analyst
Smurfit Stone Container Corp. Lithonia, GA August 2008-Present
* Managed portfolio of $8mm
* Collect on delinquent accounts
* Determine and resolve customer disputes
* Review bank and trade references for credit approval
* Review D&B reports
* Work closely with customer service and sales representatives to resolve
issues in a timely manner.
* Maintain credit files
* Prepare information for auditing purposes
* Issuing credits to customer in a timely manner
Education
University of Phoenix
2005-2008 AAB-Associate Art Business Administration, Major Business
Management
University of Phoenix
2008-2010 Bachelor of Science Business Management
University of Phoenix
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