Customer Service Manager

KIMBERLY ROBERTS

**** ******** *****

Memphis, TN 38118

**********@*****.***

Cell: 901-***-**** Alt: 404-***-****

SUMMARY OF QUALIFICATIONS

An extensive knowledge of administrations and operations, interpersonal,

planning and organizational skills coupled with over fifteen years of

payroll, accounting, and customer service.

EDUCATION

University of Memphis, Major: Business Management

Classification: Junior, 3.65 GPA

Graduation, December 2010

COMPUTER LITERACY

Microsoft Word, Access, Excel, Outlook, PowerPoint, Great Plains, Quicken,

ReportSmith, Lawson, eTIME, ezLabor, Infinium, Peoplesoft, and ADP (System

Administrator for ADP and ADP iPay).

WORK EXPERIENCE

10/09 - 03/10 EXTRA SPACE STORAGE

Customer Service

. Handled national accounts for Pharmaceutical Reps

. Mapped and booked storage facilities nationwide

. Other office duties as assigned

08/09 - 10/09 NYKS

Payroll Administrator

. Audited and processed payroll for 600 exempt and non-exempt employees.

. Made time entry corrections, processed stop payments, and manual check

requests,

. Was responsible for printing and maintaining all payroll reports.

. Tracked and transmitted special pay items, bonuses, and commissions.

. Assisted employees with tax related questions.

. Solved problems concerning payroll, answered inquiries, and enforced

payroll

policies.

. Processed multi-state quarterly taxes and premiums.

. Worked closely with HR team to ensure accurate data and follow-up of

questions and issues.

. Participated in the conversion of three companies, Ceres, Liner, and

NYK Logistics.

. Maintained system setup including pay/deduction types, pay cycle

calendars, and G/L mapping.

. Verified employment and enforced/ released garnishments.

. Enacted approved personnel actions regarding accrual plans, benefits,

401K, and 401k loans.

. Assisted the accounting department with month end close.

05/08 - 08/08 DDMS

Accounting Specialist/ Payroll Administrator

. Performed functions associated with the administration of company's

payroll operation.

. Enacted approved personnel actions regarding pay, wage rates, hiring,

promotion, termination, retirement plans, accrual plans etc.

. Was authorized to handle all nonroutine or unscheduled payroll

transactions.

. Assumed responsibility for the compilation, computation, and

preparation of all other payroll-related data, reports, and checks.

. Processed bi-weekly payroll for 48 employees in Illinois and performed

as the Payroll Administrator for 15 facilities in various states.

. Verifed employment and enforced/ released garnishments.

. Assisted over 15 facility payroll departments with payroll problems or

inquiries and eTIME.

. Was responsible for matching, batching, coding and entering check

deposits into Quicken.

. Was responsible for entering, posting and reconciling batches in Great

Plains.

. Researched and resolved accounts payable or accounts receivable issues

with customers or vendors.

. Was responsible for reconciling sub-ledger to the general ledger.

. Maintained cash applications, account reconciliations, and charge

backs.

. Used census reports from facilities to bill Medicaid.

. Posted adjustments for billings on roll forward and made journal

entries.

. Communicated with facilities and Medicaid regarding billing

adjustments.

03/05 - 01/08 PHYSIOTHERAPY ASSOCIATES

02/07 - 01/08 Payroll Manager

. Managed bi-weekly payroll processing for approximately 3,800 multi-

state employees

. Managed semi-monthly processing for approximately 180 independent

contractors

. Maintained system setup including pay/deduction types, pay cycle

calendars, and G/L mapping.

. Approved and verified all manual checks issued and garnishments

processed.

. Was responsible for the general ledger reconciliation of payroll

accounts and bank reconciliation research. Including, such processes

as monthly reconciliation, variance explanations, forecasting, and

problem resolution with finance.

. Was responsible for preparing general ledger related month-end and

year-end journal entries. Prepared ad-hoc reporting as needed for

upper management.

. Prepared multi-state quarterly tax statements, employment statistics

report for the US Department of Labor, and the US Census Bureau

03/05 - 02/07 Payroll Coordinator/ Supervisor

. Audited and processed payroll for exempt and non-exempt employees.

. Made time entry corrections, processed stop payments, manual check

requests,

and retro payment adjustments.

. Was responsible for printing and maintaining all payroll reports.

. Tracked and transmitted special pay items, bonuses, and short - term

disability.

. Assisted employees with tax related questions.

. Processed and distributed W-2 forms annually.

. Solved problems concerning payroll, answered inquiries, and enforced

payroll

policies.

. Created work schedules in order to meet deadlines.

. Worked closely with HR team to ensure accurate data and follow-up of

questions and issues.

. Worked directly with Payroll Manager to motivate, mentor and coach

associates under his direction.

04/04 - 02/05 Robert Half Intl. (ACCOUNTTEMPS)/ Storage USA

Payroll Coordinator/ Specialist

. Performed functions associated with the administration of company's

payroll operation.

. Was responsible for enforcing all new payroll policies and procedures.

. Participated in the conversion from Peoplesoft to ADP.

. Enacted approved personnel actions regarding pay, wage rates, hiring,

promotion, termination, retirement plans, accrual plans etc.

. Authorized to handle all nonroutine or unscheduled payroll

transactions.

. Assumed responsibility for the compilation, computation, and

preparation of all other payroll-related data, reports, and checks.

. Verified social security numbers for all new hires with the Social

Security Administration.

. Processed bi-weekly payroll for 1800 employees in various states.

. Verified employment and enforced/ released garnishments.

08/01 - 03/04 HILTON HOTELS CORPORATION

Payroll Distribution Specialist

. Was responsible for auditing and shipping pay checks to 100 to 300

Hilton properties.

. Handled FedEx shipping account to ensure the company was billed and

credited accurately.

. Tracked and verified garnishments received via mail or by processors

using Peoplesoft ad Infinium.

. Verified employment, handled workers compensation, unemployment and

insurance benefit claims.

07/00 - 05/01 JUVENILE COURT (Shelby County Government)

Clerical Specialist A

. Assisted clients with all child support issues via telephone and face

to face.

. Provided support assistance by updating client profiles, diagnosing

client problems to make the appropriate referral to mediators.

. Handled complaints, verified employment, and issued wage assignments.

. Filed affidavits for lost checks and handled clients with Tax Offset

letters.

12/97 - 06/00 PRIVATE INDUSTRY COUNCIL (Shelby County Gov)

Administrative Technician

. Worked directly with the Administrative Assistant.

. Responsibilities included operating and maintaining the front message

center.

. Greeted all visitors and clients while answering a multi-line

telephone system.

. Typed correspondence letters from longhand and filled in forms.

. Certified hundreds of children for the mayor's Summer Youth Initiative

Program.

Candidate for CPP

References Available Upon Request

Contact this candidate