Customer Service Management

Location:

Posted:

May 13, 2010

David Heath Brock

Huntsville, Alabama 35811

SUMMARY OF QUALIFICATIONS

I have experience with a verity of software programs including: SAP, Great Plains, Citrix, Excel, PowerPoint, Word,

and Access. My educational background in is business with a concentration in management, government contracts,

contract law, supply chain management and Spanish. I also have experience with lean concepts, VSM, EVSM

government purchasing systems, forecasting techniques data management and customer service. I have certificates

and awards that include: Lean concepts training from UAH (2010), Certificate of purchasing training from AIDB, and

received an award as professional employee of the year in 2003 from the State of Alabama.

WORK HISTORY

AIDB: Huntsville, Alabama

Purchasing Tech (Buyer) 2003 - present

Duties include inventory management, market research, sales management, product sourcing and selection, contract

administration with working knowledge of Federal Acquisition Regulations (FAR) and Department of Defense Federal

Acquisition Regulations (DFAR). I also have experience with GSA Advantage, DLA and various other types of

government procurement schedules and contract types. Other duties include sale forecasting, marketing, data

management, and various other types of Logistical activities.

AIDB: Huntsville, Alabama

Store Clerk 1997 - 2003

Duties included customer services, processing tickets, maintaining inventory, store stock, ordering, receiving, and

maintaining reports. Other duties include answering phones, computer support, supply delivery and fork lift operator.

Tango Inc.: Huntsville

Owner and Operator 2004 - 2008

Owner and operator of home based web business. Experience includes purchasing, records management, inventory

control and management, market research, bookkeeping, shipping and receiving, advertising and customer service.

Snead State Community College: Boaz, Alabama

Work Study Student 1996 -1997

Responsibilities included making appointments, answering phones, maintaining office equipment, providing campus

information and various other functions as required.

EDUCATION

SNEAD STATE COMMUNITY COLLEGE 1995 - 1997

International Trade and Foreign Language

University of Alabama/Huntsville 1999 - 2002

International Trade and Foreign Language

University of Alabama/Huntsville 2007 –2010

BSBA in Management