Customer Service Human Resources
Resume:
Chronological
Lance Patton 309-***-****(C)
***********@***.***
Moline, Illinois 61265
QUALIFICATIONS SUMMARY
Experienced business professional skilled in all aspects of financial
management. Strong business acumen, entrepreneurial spirit, accounting,
and purchasing skills demonstrate continuous success and results-
orientation. Well-developed leadership and managerial expertise with
strong team-building, supervisory, and human resources focus. Successful
small business owner with a keen ability to bring the best out of employees
and maintain the bottom line.
AREAS OF EXPERTISE
Financial Management Leadership Project Management
Human Resource Management Operations Management Benefits Management
Software Implementation Problem Solving Collaborative Work
Skills
Entrepreneurial Customer Relations Team Building
PROFESSIONAL EXPERIENCE
Owner 1998-2009
Pickerman's Soup and Sandwich Rock Island, IL
Owned and operated a successful local quick service restaurant that is well
thought of by its customers for its quality products and friendly
atmosphere. Responsibilities included profit and loss financial management
and building a team of employees that have a commitment to customer service
while enjoying what they were doing, thus resulting in a retention rate far
above industry averages.
Fiscal Director 2005-2006
Project NOW, Inc. Rock Island, IL
Provided fiscal oversight for a Community Action Agency which helps low
income families and seniors meet basic needs and improve their standard of
living. The agency had a $12 million plus annual budget, with over 20
active grants. Other responsibilities included educating grant managers to
better manage their Federal, State and Local grants and improve the quality
of services being provided to their clients.
Controller 2002-2005
Premier Computer Services Moline, IL
Supervised the accounting, purchasing, and shipping departments for a
business services company with annual revenues of $3-4 million. Other
responsibilities included human resources and risk management.
Controller 1984-1998
Service Automotive Warehouse, Inc. Rock Island, IL
Responsible for all accounting and IT functions for a family of companies
that provided wholesale (2 warehouses) and retail distribution (11 outlets)
of automotive parts, along with a property leasing company, with annual
revenues of $10 million.
SELECTED ACHIEVEMENTS
Managed Projects
. Converted two separate software programs for 8 retail stores and 2
warehouses into a single software program. Resulted in lowering the
amount of inventory stock in each store by a minimum of $10,000, while
improving the purchasing and distribution at the 2 warehouses.
. Coordinated conversion of obsolete operating software to a new state-
of-the-art $100,000 software package. Resulted in an integrated
system that improved the efficiencies of all departments and resulted
in a better flow of information for management
. Set up point of sale software and hardware system for 9 retail
locations that had previously been operating on a card system.
Resulted in reducing the need for 3 staff positions, while improving
inventory replenishment, thereby improving customer service.
Team Building
. Built a team of employees that had a commitment to customer service
while enjoying what they were doing. Resulted in having a retention
rate on average of over 3 years per employee in an industry that is
known for a high turnover rate.
. Reorganized a mismanaged purchasing department through careful
staffing and fostering a team approach. Resulted in savings of
$20,000 plus a year in incorrect handled purchases and personnel that
responded more efficiently to other departments.
Benefits Development
. Developed a health insurance program that saved the company money,
while keeping benefits at the same level. Resulted in a savings of
$350,000 over five years for the company.
. Planned and managed a company's 401K plans. Resulted in employees
that had more self-involvement in retirement planning decisions.
. Launched and maintained a company's first-ever Employee Stock
Ownership Plan (ESOP).
EDUCATION
Accounting Major
St. Ambrose University
Davenport, Iowa
B.A. History
Augustana College
Rock Island, Illinois
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