Customer Service Sales
Resume:
Barry G. Phillips
East Aurora, N.Y. 14052
Phone 716-***-****
E-mail abmtvn@r.postjobfree.com
Business development executive with proven leadership experience directing sales, customer service, marketing, product
development and “lean” operations teams for leading global manufacturing organizations. Strategic business leader with a
strong background in growing revenue and profits through driving customer service leadership, building efficient and
effective sales teams, developing brand awareness and market presence positioning, formulating sales distribution
channels, driving lean manufacturing operations and optimizing product portfolios in domestic and international markets.
CAREER HISTORY
Winters Instruments, Buffalo, NY 1/08 – 2/10
EXECUTIVE VICE PRESIDENT AND GENERAL MANAGER
Led the US division of this privately held instrumentation manufacturer through two years of market share expansion
during an economic downturn. Built a new sales team, revitalized the distribution and national account infrastructure, and
restructured the marketing focus and product portfolio for targeted industrial, commercial/HVAC and medical market
penetration. Implemented “lean” operational efficiencies and industry leading customer service resulting in customer
expansion and profit growth. Established distribution relationships with multiple industry leading national accounts and
structured the division for continued profitable growth enabling integration into the Canadian based parent organization.
Draeger, Pittsburgh, Pa / Luebek, Germany (Buffalo, N.Y. based). 2/06 – 1/08
DIRECTOR SALES AND MARKETING
Directed sales, customer service, marketing, product life cycle management and service center operations throughout the
NAFTA region for this global manufacturer of technical safety, security and medical equipment. Led the transition of the
sales organization to a market focused alignment enabling target market segment leadership and market share growth.
Restructured the product development process to expedite product launch time line and enhance customer acceptance and
success rate. Enhanced efficiencies and customer service levels at service center operations in Pittsburgh, Toronto,
Houston, Los Angeles, and Queretaro, Mexico. Member of the global, senior marketing advisory board for the Leubeck,
Germany based parent company.
Insignia Marketing, East Aurora, NY 11/04 - 2/06
PRESIDENT, OWNER
Established an independent manufacturer’s representative organization managing third party sales and marketing for
various home goods manufacturers into the Canadian retail market sector.
Bacou-Dalloz, Providence, RI / Paris, France and Buffalo, NY 2/03 – 11/04
VICE PRESIDENT AND GENERAL MANAGER
Directed a market segment leading division of this global manufacturer of personal protective equipment through a “lean
manufacturing” implementation resulting in reduced lead time, reduced inventory, increased customer service ratings and
increased profitability. Consolidated manufacturing operations to enhance efficiency and reduce costs. Directed a
national account team in acquisition and management of national accounts. Coordinated merger and acquisition activities
and aligned sales and customer service functions to enable market expansion into industrial, medical and retail market
segments through varied distribution channels. Focused product development activities to rationalize existing product
portfolio while enhancing product breadth, sales and profitability into existing distribution channels.
E.D. Bullard Co., Cynthiana, Ky / Neu Ulm, Germany 9/96 – 1/03
VICE PRESIDENT SALES AND MARKETING, & MANAGING DIRECTOR (Bullard GmbH)
Directed sales growth in excess of 250% and achieved industry leading market share position in under 5 years leading
sales, customer service, marketing, engineering and product development for this privately held fire safety equipment
manufacturer. Senior manager leading lean manufacturing implementation reducing lead times from 2 weeks to 2 days
and inventory by 50%. Led market entry into Europe as acquisition team member and European subsidiary general
manager. Established two, third party sales and marketing agreements enhancing product portfolio and brand position.
Managed joint venture start up, development and profitable divestiture, enhancing corporate earnings.
Barry G. Phillips
Racal, Frederick, Md. / Aldershot, U.K. 5/95 – 9/96
VICE PRESIDENT BUSINESS DEVELOPMENT AND GOVERNMENT RELATIONS
Directed inside sales, customer service, engineering and government relations across seven independent U.S. and
European sister companies for this global manufacturer of health and safety filtration equipment and pressure vessels
supporting industry leading market share position(s) and successful acquisition of the company by 3M.
Scott Aviation, Lancaster, N.Y. / Monroe, N.C. 2/91 - 5/95
INDUSTRIAL DISTRIBUTION MARKETING MANAGER
Managed product portfolio, coordinated joint venture actions, and led product development activities resulting in multiple
product introductions, annual sales growth and strengthened industry leading market share position. Led relocation of
marketing and customer service teams from N.Y. to N.C. to align with engineering and manufacturing resources creating a
market focused operating division.
The Gehl Company, West Bend, Wisconsin 4/87 – 2/91
INDUSTRIAL SALES MANAGER, CONSTRUCTION EQUIPMENT
Grew field sales from $750,000 to over $5 million covering N.Y., New England and eastern Canada.
The Falk Corporation, Milwaukee, Wisconsin 8/84 – 4/87
PRODUCT MANAGER / DISTRIBUTOR SALES MANAGER
Product management and distribution sales development for industrial, mining and military power transmission equipment
Wall Conveyor and Drives, Huntington, W.V. 10/82 – 8/84
SALES REPRESENTATIVE
Industrial, mining, and municipal power transmission equipment distributor
Education
California Coast University, MBA 2001
California Coast University, BS Business Administration 1993
Marshall University, Marketing and Engineering 1979 – 1982
Supplemental Education and Training
Theseus International Business School, Strategic Change Management 2003
Michigan Business School, Finance for non-Financial Manager 2001
Hammer Institute, Creating the Process Enterprise 2000
Harvard Business School, Strategic Sales Management 1999
Saddle Island Institute, Lean Process Implementation 1998
Michigan Business School, Senior Sales Management 1997
Milwaukee School of Engineering, mechanical engineering 1984
Professional Honors and Affiliations
Member, Instrument Society of America
Member, Measurement Controls Association of America
Member APICS, The Association for Operations Management
Past Member Board of Trustees, International Safety Equipment Association
Past Member, Rhode Island Business Development Commission
Past Board Member, Greater Providence Chamber of Commerce
Past Board Member, Bullard Sabre, LLC.
Past Chairman, ISEA, Respiratory Protection Committee, Government Relations Committee
Past Secretary, American Industrial Hygiene Association, Respiratory Protection Committee
National Fire Protection Association
Safety Equipment Distributors Association
Fire Equipment Manufacturers Association
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