Manager Customer Service

DAVID BROOME

**** ***** **** ( Hueytown, Alabama 35023 ( H 205-***-**** ( C (205) 873-

**** ( ************@***.***

summary

A driven and cost-conscious operations manager with a solid background

in inventory control, OSHA, safety, quality control, continuous

improvement, cost control and lean manufacturing. Possesses a proven

track record of achieving key goals within tight timelines and

budgets. Leverages excellent interpersonal skills while collaborating

with sales and facility teams to identify and remedy production,

employee, quality and customer service issues. Evaluates existing

operations, identifies areas of improvement and implements tangible

changes to secure significant savings and ensure the lasting success

of an organization.

experience

UNITED STATES PIPE AND FOUNDRY, Bessemer, Alabama

Manager, Processing, 2008-2010

Directed production operations, overseeing up to 100 salaried and hourly

personnel. Implemented annual manufacturing expense budget. Acted as key

member of teams improving employee health, safety and environmental

stewardship. Held accountability for safety, cost control, production and

quality of product. Negotiated labor contracts with four different unions

within company.

. Performed as lead auditor and member of process audit teams for U.S.

Pipe.

. Initiated numerous cost savings projects and programs.

. Supervised area responsible for final processing of orders, minimizing

products lead times.

. Worked on teams to improve community relations. Met monthly

departmental budget.

. Implemented team to apply for Voluntary Protection Program (VPP)

status with OSHA.

. Executed lean manufacturing processes.

Manager, Distribution and Inventory, 2002-2008

Led distribution and sales and inventory operations, overseeing 40 salaried

and hourly personnel. Held accountability for safety, cost control and

quality. Helped design radio tracking system for inventory control.

Designed and implemented warehouse management module for Service Access

Point (SAP). Held liability for international and domestic shipments via

railroad, ship and trucks. Kept track of special coating of pipe and

fittings at off-site locations. Performed as ISO 9000 lead auditor.

. Achieved zero loss-time accidents in six years.

. Held responsibility for inventory control.

. Improved inventory rate to World-Class Accuracy of 99.8%.

. Reduced inventory adjustment from $3,000,000 to under $100,000 within

one year.

. Enhanced on-time delivery to customers to 99.9% within one year.

Manager/General Foreman, Distribution and Inventory, Birmingham, Alabama,

1985-2002

Supervised distribution, sales and inventory operations, overseeing 35

salaried and hourly personnel. Held responsibility for inventory control,

international and domestic shipments via railroad, ship and trucks, and

safety, cost control and quality. Acted as IDO 9000 lead auditor. Met

inventory accuracy rate. Negotiated union contracts within company.

education JEFFERSON STATE JUNIOR COLLEGE, Birmingham, Alabama,

Accounting, 1984

professional

development Dr. Ken Chapman - The Leader's Code, 2009

Law Room - Prevention of Harassment, Discrimination and

Retaliation, 2006

Law Room - Ethics and Code of Conduct, 2006

Jefferson State College - Excel Formulas/Pivot Tables

and PowerPoint, 2006

Senn-Delaney - Leadership Training, 2002

Dale Carnegie - Leadership Training for Manages, 2000

SAP Training - End-Users, Warehouse Management, 2000

Georgia Institute of Technology - Internal auditing,

1995

Georgia Institute of Technology - Lead Auditor, 1995

Georgia Institute of Technology - Introduction to ISO

9000, 1994

computer skills MS Office, Excel, PowerPoint

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