Director of IT

Jesus A Alfonzo

(M) 972-***-****

********@*****.***

QUALIFICATIONS FOR INFORMATION TECHNOLOGY MANAGEMENT

Hands-on, results-oriented and dedicated senior level Electronics and Telecommunications engineer, MBA educated professional equipped with +20 years successful strategic leadership and IT infrastructure experience. Background includes experienced working with upper management and IT teams in defining business and systems requirements for new technology implementations. Demonstrated combination of technical and leadership acumen that can boost productivity, cut costs, foster efficiency.

PROFESSIONAL HIGHLIGHTS

* Defined, planed and lead the implementation re- deployment of corporate IT Service Desk for the Addison and Dallas office.

* Successfully planed and implemented the new SQL 2008/12 Cluster for web servers’ databases.

* Lead the expansion of the Virtual Servers Farm deploying new web serves on a virtual environment.

* Successfully planed, deployed and supported the new Network Monitoring tool.

* lead the implementation of corporate IT policies and procedures, for architecture, security, disaster recovery, standards, purchasing, and service provision

* Successfully planed, and implemented the Computer (Desktop/ Laptop), VOIP, Videoconference, LAN and WAN infrastructure for a new office in Dallas, Texas.

* Planed and implement corporate IT Service Desk for the Dallas office. Managed End-to-End network trouble tickets records as required by SOP’s.

* Improved security through implementing Computer, cell phones and media encryption to comply with HIPAA security requirements.

* Lead the implementation and deployment of the network optimization for data compression in 182 countries (six data centers and 176 affiliates).

* Ensured that project plans are technically and logistically feasible, and the necessary technical requirements were identified, making them part of the project

* Worked with vendors to ensure strong relationships, maintaining and developing service levels agreements to adhere to for all maintenance and support contracts.

* Member of the management team who directed the Technology team and users defining business and systems requirements for new technology implementations.

* Reduced the Audio, Web and Video Conference expenditures through contract negotiation with the service providers.

* Reduced the Cell phone expenditures by $219,000 yearly through contract negotiation with the service provider.

* Recovered more than $120,000 from improper billing by the carriers.

TECHNICAL PROFICIENCIES

Windows Server 2003 / 2008, XP, Vista and Win 7, Active Directory, HP/ Dell and Compaq Servers, Wintel servers, HP and DELL Workstations and laptops, VMware 3.0/ 4.0, OPManager Network Monitoring, Solarwinds, Remedy, Magic, OPManager ITIL Help desk, Microsoft Office, Microsoft Project, Excel, PowerPoint, Visio Professional, SharePoint, Blackberry Enterprise Server, Microsoft, Exchange, Backup Exec, SQL 2005 / 2008, Nortel PBX's, VPN, WAP, Video Conferencing, Frame Relay, DSL, ISDN, T-1 / FT1, MPLS, E-1, CISCO Switches, Routers, PIX Firewall, SonicWall Pro4100 and SNA4500 firewall, VPN and VOIP PBX’s, Juniper Switches and Routers, ITIL, HIPAA,, Dell PowerVault (MD3000, MD3200, MD3220i, MD1000, MD1200 and MD1220),

Full Life Cycle Development, Disaster recovery

CAREER SUMMARY

Imperial Fire and Casualty Insurance, Dallas TX Nov 2011 – Nov 2012

IT Network and Infrastructure Manager

Report to the CIO, manage and provide leadership, planning, coordination and direction to IT initiatives and projects of the organization, as well as leading tactical and strategic project related activities for the IT team and desktop support and help desk staff. Strategic planning for supporting existing infrastructure for a multi-state insurance agencies division. Support of retail office locations with more than 300 end users across multiple states.

• Planning and project execution of major network refresh including managed MPLS network, determining need and increasing bandwidth in each location.

• Planned and implemented and re- deployed corporate IT Service Desk.

• Successfully planed and implemented the SQL migration from 2005 to 2008-2012 Cluster for web servers databases.

• Designed, planed and implemented the web servers load balancing.

• Successfully planed and implemented the new Network infrastructure Monitoring tools.

• Preparation and execution of Backup and DR solution.

• Established best practices and policies for installing, configuring, maintaining, and troubleshooting network and telecommunication systems

• Planned, procured and instituted network and web security process and procedure.

• Expanded the Virtual servers Farm deploying new production servers on a virtual environment.

• Evaluation and reparation for Exchange server migration and upgrade

• Establish and maintain communications with upper Management, directors, managers, and end users regarding IT related activities.

• Define, develop and implement corporate IT policies and best practices.

• Planned, procured and instituted Web servers monitoring system with metrics.

• Manage IT Infrastructure budget.

Manpower / Hewlett Packard, Plano TX May 2011 – Nov 2011

Connectivity SME

Responsible for discovering, documenting and communicating the current Service Delivery Automation network connectivity and access methods as well as the clients and user access methods; planning, documenting, initiating, and managing the Future Mode Operation network connectivity and access implementations. Work very close with the System Administrators to define the Current Mode Operations and Future Mode Operations.

• Responsible for delivering on project tasks and defining deliverables

• Report on project task status

• Coordinate Global Security Network (GSN) transformation with SDA (service delivery Automation) -to-SRA SRA (Standard reference Architecture) migrations.

• Coordinate security provisioning activities for SDA (service delivery Automation) -to-SRA (Standard reference Architecture) migrations

• Ensure migration teams adhere to documented Global Data Privacy rules and regulations

• Submit requests and Implement approved firewall rule changes

• Deploy web-based applications required for the SDA-to-SRA migrations

• Support User Acceptance Testing

• Deploying Web-Based Applications

Code X Inc./ Capital One, Plano, Texas Aug 2010 – May 2011

SE Planner

Report to the Sr. IT Manager responsible for overall infrastructure project delivery, ensuring that the project meets commitments obtained from various ETO technical performer groups. Provided budget and resource estimates obtained from various ETO performer groups to the project manager, communicates variances, provides documentation as required to assist the project manager in compliance with standard project processes, and communicates scheduled changes and rollouts to Technology Operations management and support staff.

•Provides team or technical supervision and drives project/service delivery.

•Coordinates with multiple suppliers and vendors on integrating diverse technologies.

•Consults on technology opportunities and integrating IT resources to fulfill project requirements.

•Works with architectural standards, develops project requirements and controls for platform and application integration.

•Participates in projects that design, develop and implement new and emerging technologies, platforms and services.

•Provides weekly status reports for project metrics and coordinates supportability on IT projects during project planning and after deployment

•Participates in development of business cases and obtaining approvals for capital expenditures for projects. •Maintains project plan and financials for assigned projects.

•Accountable for ensuring solutions are aligned with the long-term target architecture of the company.

• Prepare and/or coordinate the development of documentation and graphics for projects, programs, and initiatives related to systems, installations/builds, and operations.

•Effectively communicates and turns over solution to production environment and technical support to insure seamless transition

•Responsible for designing and developing integration schema and linkage for multi-platform, multi-vendor business solutions.

TETRA PAK, Denton, Texas Sept 2008 – Apr 2010

Project Manager/ Technical Project Leader

Report to the Director of Global Information Management (Global IM); provide leadership, planning, coordination and direction to Global IM projects and initiatives of the organization, as well as leading tactical and strategic project related activities for the LAN, WAN and Network Voice and Video team. Work with Global IM team and users to define business and systems requirements for new technology used in future project implementations.

•Ensure that project plans are technically and logistically feasible, and the necessary technical requirements were identified, making them part of the project.

•Review plans for new projects, such as one-time high-risk activities, network growth, resources availability, ensuring the projects were aligned for success from a technical standpoint.

•Implemented WAN network optimization Project, data compression in 182 countries (six data centers and 176 affiliates).

•Implemented Disaster recovery Solution Project – Iron Mountain, Connected backup - for the Central and South America cluster project for 23 affiliates in 9 countries.

•Provided directions / Technical project lead in the Infrastructure redeployment for the Brazilian offices move.

•Provided directions / Technical project lead in the new facility deployment in Mexico.

•Work with Global IM team and users to define business and systems requirements for new technologies for future needs.

•Provide information training and technology transfer to users and the business groups.

AVAILITY LLC, Dallas, Texas 2006 – 2008

IT Infrastructure Manager

Report to the Sr. Director of Infrastructure; Define, develop and implement corporate IT policies and best practices, providing leadership and strategy planning, coordination and direction to IT Infrastructure-related projects and activities of the organization, as well as administrative direction and support for daily operations, tactical and strategic activities of the Infrastructure team in corporate US locations (Florida, Texas, Oklahoma and New Mexico). Ensured critical system by testing the disaster recovery process and network capability. Establish and maintain communications with end users regarding IT related activities. Ensuring the infrastructure projects were aligned for success from a technical standpoint.

•Ensure that project plans are technically and logistically feasible, and the necessary technical requirements were identified, making them part of the project.

•Review plans for new projects, such as one-time high-risk activities, cost, resources availability, network growth.

•Improved network security through implementing Computer, cell phones and media encryption.

•Define, implemented and deployed corporate IT Service Desk for the Dallas office.

•Managed End-to-End network trouble tickets records as required by COP’s, providing summary metric reporting, trending, and identification and resolution of chronic field issues; Reporting results to management and business partners.

•Managed the field and network activities; under the ITIL helpdesk Change Request process.

•Provide technical support to business and network applications.

•Improved network performance by implementing MPLS migration network Project.

•Successfully deployed the BlackBerry Enterprise Service as part of the network security improvements for the new Texas office.

•Successfully deployed the project to install the computers, servers, LAN, WAN and VOIP Telephony solution infrastructure for the new Texas office.

•Define, develop and implement corporate IT policies and procedures, for architecture, security, disaster recovery, standards, purchasing, and service provision.

•Define, develop and implement corporate IT policies and best practices.

•Coordinate IT Support team to manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.

•Provide significant input to the corporate Infrastructure strategic planning process by developing tactical infrastructure plans that aligned with the overall Business Technical Services department.

•Ensured the safety of critical system, by testing the disaster recovery process and network capability.

•Analyze the existing corporate infrastructure to identify and prioritize value added improvements, making recommendations for the improvement and growth of the IT infrastructure and IT systems.

•Work with upper management, IT Infrastructure team and users to define business and systems requirements for new technology implementations.

•Establish and maintain communications with upper Management, directors, managers, and end users regarding IT related activities

Alcon Laboratories Inc, Fort Worth, Texas 2001 – 2006

IT Sr. Information Specialist

Reported to the Manager of Infrastructure Control; managed technical projects in the internal and external IT infrastructure for the corporate headquarters and domestic and international affiliates (Texas, West Virginia, Philadelphia, Florida, California and 26 international sites). Provided leadership and support to the Global Telecommunications initiatives. Coordinated projects integrating Telecom, LAN, and WAN infrastructure. Provided significant input to improved network performance and security through implementing a VPN connection for Latin

America remote sites and advanced technical support to remote affiliates and users to resolve technical support issues.

•Provided significant input into the MPLS Network Migration project as part of the Technical Resource Team.

•Analyzed the existing Global Telecommunication infrastructure to identify and prioritize value added improvements.

•Provided significant input to improved network performance and security project through implementing a VPN connection for Latin America remote sites.

•Improved network performance and security through implementing VPN connectivity for 800 Remote users.

•Created and implemented global Telecommunications standards and policies for remote access.

•Provided significant input to the IT Global Telecommunication department strategic planning process.

•Reduced the Audio, Web and Video Conference expenditures yearly through contract negotiation with the service providers.

•Ensured the safety of critical Telecommunication system, by providing significant input in the disaster recovery process and network capability.

•Provided advanced technical support to remote affiliates and users to resolve technical support issues.

•Provide information training and technology transfer to users and the business groups.

EXE Technologies, Dallas, Texas 2000 – 2001

IT Infrastructure & Operations Manager

Reported to the V. P of IT, managed technical staff in the internal and external IT infrastructure (Texas, Philadelphia, Massachusetts and all the thirteen international sites). Provided leadership and support to all areas, including personal computers, Telecom, LAN and WAN, Help Desk, data and voice equipment, database management systems, including IT policies and standards. Collaborated with the V. P. of IT in managing the Global IT expenses according to approved budgets and forecast. Responsible for the life cycle management of internal IT infrastructure.

Ensured the safety of critical information systems, by creating disaster recovery process and network security capability.

•Provided advanced technical support to Professional Services to resolve escalated customer support issues.

•Reduced the Cell phone expenditures by $219,000 yearly through contract negotiation with the service provider.

•Recovered more than $120,000 from improper billing by the carriers.

•Ensure that project plans are technically and logistically feasible, and that necessary technical requirements are identified, making them part of the project.

•Review plans for new projects, such as one-time high-risk activities, cost, resources availability, network growth.

•Improved network performance and security through implementing a VPN connection for all the sites.

•Provided significant input to the IT strategic planning process by developing tactical infrastructure plans that aligned with the overall IT strategy.

•Collaborated with the V. P. of IT in managing the Global IT expenses according to approved budgets and forecast.

•Analyzed the existing global infrastructure to identify and prioritize value added improvements.

•Responsible for the life cycle management of internal IT infrastructure.

•Created and implemented global infrastructure standards and policies.

•Ensured the safety of critical information systems, by creating disaster recovery process and network security capability.

NewData Strategies, Dallas, Texas. 1999 – 2000

Telecommunication Consultant for SWBT

Coordinated with the manager of NIFC (Network Integration Fulfillment Center) at Southwestern Bell Telephone -Catalog Sales department-, system design, project management, planning and evaluation. Provided direct support to the sales engineers and sales force through the company’s intranet, designing and setting up the system modifications.

•Evaluated and incorporated new brands to the Intranet catalog.

•Coordinated the new projects activities with the Installation department.

•Verified and modified the requirements for the WAN design.

•Developed, maintained and updated documentation and diagram of all the network designs for corporate use.

Intecom Inc. Dallas, Texas 1996 – 1999

Senior System Support Engineer

Reported to the Manager of Technical Support Service Data/OEM department. Performed product life cycle, project management, planning, evaluating and providing 2nd line of support to the PBX integration software and development. Set up the hardware requirements for each system, designed and set up the network hardware, server, workstations and network connectivity for the test beds in the company's lab for local and remote systems evaluation.

•Installed and tested the PBX integration software in the NASA facility in Huntsville, Alabama.

•Provided support to the F.E. (Field Engineers) in installing and maintaining the PBX integration software in the sites after the software has been released.

•Supervised the programmers and contractors activities during the product development cycle and coordinated with the Beta sites the system evaluation.

•Set up and modify the requirements on the PC and Network hardware for the PBX integration software.

•Developed, maintained and updated documentation and diagrams for all the network designs made for evaluating the PBX integration software.

•Generated required documentation for engineering and the integration software release to production and coordinated with the production department the license process required per customer.

Johnson & Johnson Medical Inc. El Paso, Texas 1989 - 1996

Senior Communications Analyst

Provided, local, wide area network, voice support and solutions for the three facilities in Texas, Florida and other international locations (Mexico, Venezuela and Puerto Rico). Performed installation and configuration of Voice and data networks, IS evaluation and recommendation, troubleshooting and resolution of network issues/emergencies and network documentation. Manage IS contractors to meet customer expectations. Responsible for the re-engineering and implementation of IS networks. Test and evaluate new technologies

•Installed and networked 5 Northern Telecom PBX for the Mexican Facilities and Upgrade the PBX in El Paso facility.

•Designed and installed back up connectivity solution between facilities based on a laser technology.

•Deploy new international Microwave system between El Paso and Ciudad Juarez Mexico.

•Installed networked Octel voice mail solution.

•Set up and modify the requirements for the PC and Network hardware.

•Developed, maintained and updated documentation and diagrams for all the LAN and WAN network designs.

EDUCATION

MBA, Management of Technology

University of Dallas- Irving, Texas. July 2001.

B. S. Bachelor’s degree in Electronics and Communications

Monterrey Institute of Technology, Monterrey, Mexico. May 1986

PROFESSIONAL AFILIATIONS ANS IDIOMS

The Institute of Electrical and Electronic Engineers, IEEE

Center for Information Technology & Management, CITM

Spanish 100%

Portuguese 75%

Italian 25 %

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