Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Stuart, FL, 34997
Posted:
May 13, 2010

Contact this candidate

Resume:

DAVID L. DESIDERIO

**** ** ****** *****

Stuart, Fl. 34997

717-***-****

OBJECTIVE

A store manager position focused on objectives for exceeding customer

expectations.

QUALIFICATIONS

Proven store manager with extensive operational retail experience. Skilled

in:

Customer Service HR Generalist Effective Training

Building Teams

Inventory Ordering Inventory Rotation Detail Oriented

Security/ Loss Prevention

EXPERIENCE

Leonard Security- Carlisle, Pa

Apr2010-Pres.

Security Guard- Protect and deter suspicious behavior, and activities.

Home Depot- Columbus, OH

Apr 2009-Dec 2009.

Capitalized on opportunities to increasing contractor and customer base.

Achievements:

Received 3 HOMER awards for exceptional customer service.

Kaboom- Volunteer in building a play ground for needed children 10/2009.

United States Navy (Active Duty) - Port Hueneme, Ca.

Jan 2009-Feb 2009

Logistics Supply Specialist: Extensive familiarity solving frustrated

freight issues for all branches of service, tracking with use of Logtool,

and GTN, LIW, using army systems.

Charley's - Lancaster, Pa

Apr 2008-Nov2008

General Manager: Performance for service times, hiring staff, ordering of

product, general HR policies, maintaining payroll budgets, loss prevention,

provided quality products and exceptional customer service.

Dish Network- Harrisburg, PA.

Feb 2007- Dec 2007

Field Service Specialist: Performed installations and upgrades for

satellite communications and maintaining company standards.

United States Navy (Active Duty) - Iraq / Kuwait

July 2005- Aug 2006

Customs and Border Protection: Operation Iraqi Freedom. [NEC 0095] Police

Officer assigned to escort the return of 250,000 soldiers from forward

areas, inspections of passengers and cargo [containers, planes, vehicles,

baggage], w/use of x-ray and hands-on training, looked for IED's.

Executive Science Corporation - Pittston, PA

Feb 2004-Mar 2006

Recruiter: Placement of retail managers, engineers and accounting

professionals.

Amercon International, Inc. - Harrisburg, PA

2001-2002

Logistics Support

Improved machine load cycles of commercial and military jet engine parts,

and part tracking.

T. J. Maxx, Inc. - Fairfield, CT

2000-2001

Merchandise Manager

Planned schematics and completed layouts, made creative displays, customer

service, operations, sales & profit, improved shipping, receiving and

warehousing, loss prevention, HR, hiring, coaching, firing, employee

training.

Accomplishments- Increased sales 3% and reduced inventory carryover.

David L. Desiderio

717-***-****

K Mart Corporation - Troy, MI 1988-1999

CO- Manager/Operations Somerset, NJ

1998-1999

Store Manager for regional operations improved shipping and receiving

times, reduced expenses, increased product flow & inventory accountability,

outlined planning, produced schematics (Spaceman), entered POS data,

completed layouts, loss prevention, managed staff's objectives, HR

generalist, and customer service. Sales $32 million with 200 employees.

Accomplishments: Reduced stock-outs by 50% while increasing sales 20%.

Awarded pilot store manager.

Softlines Manager Kmart Corporation

1993-1998

Over saw employee development team, HR generalist, completed layouts/

planned schematics, POS data inputs, decided on creative merchandising

displays and presentations including window dressing, and customer care.

Product lines: Ladies; Men's, Boys, Girls, and Infants wear; Jewelry;

Cosmetics, Domestics and Juvenile furniture, improved shipping and

receiving, loss prevention, reduced markdowns, increased inventory

accountability. Assignments and sales:

1997-1998 Avenel, NJ $32 million 1996-1997 Staten Island, NY

$25 million

1995-1996 Forestville, MD $13 million 1994-1995 Ellicot City, MD $10

million

1993-1994 Pittsfield, MA $ 7 million

Accomplishments:

1997 - Reduced waste by 3.88% and $300,000 profit increase.

1996 - Reduced waste by 0.90% and $32,000 profit increase. Exceeded sales

plan by $200,000.

1995 - Reduced waste by 2.84% and $50,000 profit increase.

1994 - Reduced operating costs 15% with employee training.

Assistant Manager: Kmart Corporation

1989-1993

Ladies wear merchandise manager. Store assignments:

West Babylon, NY $6 million 1991-1993 Wilkes-Barre, PA

$3 million 1989-1991

Accomplishments:

Received 10 Kmart Outstanding Customer Care Awards.

Conversion Team Leader-

1988-1989

Regional Office Operations. New store and remodeling of older stores,

conducted training of management and associates.

Accomplishments:

Completed remodel in 3.5 weeks versus 9 week plan.

EDUCATION

King's College, Wilkes-Barre, PA, (B.S.) Business Administration.

REFERENCES

Excellent provided



Contact this candidate