Support Management
Resume:
Heather Hixon *** E. Edison
independence, ks ****1
***********@*******.***
OBJECTIVE
To obtain a position that utilizes my education and experience as an Epic Systems
Analyst or Trainer in a way that will make my Clients successful. I welcome the
opportunity to be certified in any Epic application.
EDUCATION
Business Administration, Bachelor of Arts June 2006-Dec 2007
Friends University, Wichita, Ks
Majored in Business Management with emphasis of management of Information Systems
and Project Management. Also I was instrumental in a peer cohort group that wrote
an extensive business plan for a successful nonprofit.
Pre Law, Associate of Science Aug. 2002-Dec.
2005
Independence Community College, Independence, KS
EXPERIENCE
Epic Consultant April 2010-Present
HP Technologies, consulting for Cedars Sinai, Beverly Hills, CA
Clinical Application Support for Urology and Plastic Surgery Practices.
Providing support for all clinicians for Epic systems implementation.
Provide on the floor training as needed for all clinical and practice management
professionals in Epic Ambulatory.
Helping to establish a viable workflow while taking into account users' security
and scope of practice limitations.
EHR Consultant January 2010-April 2010
Mice Groups, consulting for Sutter Health, Vacaville, CA, San Francisco, CA
Clinical Application Support for Anti-Coagulation, Urology, Ortho and Allergy
Specialty Clinics as well as Internal and Family Medicine areas.
Providing support for all clinicians for Epic systems implementation.
Provide on the floor training as needed for all clinical and practice management
professionals in the Epic Ambulatory ClinDoc Module using CPOE.
Helping to establish a viable workflow while taking into account users' security
and scope of practice limitations.
Physician Implementation Team Analyst October 2009-December 2009
Planit Technology Group, consulting for Sentara Careplex Hospital, Hampton, VA
Implementation and Support of Epic Ecare
?raining and use of Smart Tools Smart Sets and Smart Phrases in Epic Ambulatory
ClinDoc.
Assisting physicians documenting on patients using Notewriter and CPOE in Emergency
Department Setting using Epic ASAP.
All other aspects of patient care including nursing support
Performed in-depth analyses of workflows, data collection, report details and other
technical issues associated with the use of the software
Knowledge of Patient care workflows and processes across departments.
Epic Support Consultant August 2009-October 2009
Apex, consulting for Stanford University Cancer Center, Palo Alto, CA
Clinical Application Support for major University Medical Teaching Hospital.
Providing support for device integration into Epic systems.
Provide on the floor training as needed for all clinical and practice management
professionals in the Epic Ambulatory ClinDoc Module using CPOE.
Epic Support/Trainer/Analyst March 2009- May 2009
Planit Technology Group, consulting for Sentara Norfolk General Hospital, Virginia
Beach, VA
Analyze and resolve production problems
Provided Go Live support for Physicians using CPOE in Inpatient ClinDoc.
Assisting physicians in Admitting, discharging patients in a level I Trauma Center
All other aspects of patient care including nursing support
Adjusted Users' securities for Job roles
Assessed implementation strategies and the impact those strategies will have on
workflows and operations
Develop and document internal procedures that were used in conjunction with the
applications
Epic Support Consultant January 2009 - March 2009
Worldwide Medical Staffing, consulting for Stanford University Cancer Center, Palo
Alto, CA
Clinical Application Support for major cancer center, supporting in the Physicians
offices as well as Infusion Treatment and Bone Marrow Treatment areas.
Providing support for device integration into Epic systems.
Provide on the floor training as needed for all clinical professionals.
Epic Support/Analyst October 2008-January 2009
CSI Technology, consulting for Sentara Virginia Beach General, Virginia Beach, VA
Provided Go Live support for Physicians using CPOE in Inpatient ClinDoc.
Assisting physicians in Admitting, discharging patients
All other aspects of patient care including nursing support
Epic Credentialed Trainer/Analyst May 2008 - October 2008
Sisters of Mercy Health Systems, Independence, Ks
Reviewed customer specifications for system development/requirements with Build
team and clarified areas of concern with customer base
Credentialed Cadence, Ambulatory ClinDoc and Prelude Trainer
Tested applications to ensure functionality for end users.
Demonstrated a comprehensive knowledge of Epic Systems.
Responsible for training Super Users and End Users
Supported End and Super users in Cadence, Prelude and Ambulatory ClinDoc
applications.
Collaborated with Coworkers to Develop, Rewrite and edit curriculum.
Trained and supported multiple end users at several implementation sites.
Trained end users on use of Epic Ambulatory Smart Tools, InBasket, and Smart
Phrases.
Retail Sales Manager/Trainer December 2007 - May 2008
AT&T Mobility, Independence, KS
Managed office documentation
Responsible for Educating and engaging customers with device support and billing.
Trained new hires in using devices and Company software programs
Assisted supervisor with special projects
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