Manager Service
Resume:
Caleb R. Smith
Haughton, LA *****
********@*****.***
Experience
Service Technician
January 2007 - April 2010
Precision Document Solutions, Shreveport, LA
. Repaired Laser-jet printers, computers, and copier/fax machines
. Managed all inventory levels to 99% efficiency
. Supervised computer training seminars
. Assisted in PC Repair, Memory and Operating System Upgrades
. Received several certifications in HP Laser-jet printers
. Awarded for highest level of service productivity in the company
. Completed an average of 15 service calls per day.
Bellsouth DSL Technical Support Agent
September 2004 - January 2007
US Support Company, Shreveport, LA
. Solved Customers Internet, Email, and Networking Problems
. Resolved issues with Outlook, Internet Explorer and other browsers.
. Helped users clean their computers of viruses, spy-ware, malware,
registry errors, etc.
. Promotions included Knowledge Assistant, Case Manager and Team Leader
. Called customers back on issues that initial agents could not resolve.
. Handled tier 1, tier 2, and supervisor issues for Business and
Residential customers.
. Assisted approximately 40 customers per day.
Master Control Operator
May 2004 - September 2004
WXXV TV Fox 25, Gulfport, MS
. Controlled live on air content.
. Tuned in and recorded satellite feeds.
. Digitally edited commercials and promotions.
Television News Production Assistant
January 2003 - May 2004
KSLA TV 12 CBS, Shreveport, LA
. Studio and Live Shot Camera Operator
. Television News Video Editor
Caleb R. Smith
122 Alta Drive
Haughton, LA 71037
********@*****.***
Education
Bossier Parish Community College
Bossier City, LA October 2001 - January 2003
. Telecommunications with concentration in Information Technology
. Obtained Digital Video Editing Certification
. Assisted IT Department in networking computers and printers
Technical Skills
. Substantial expertise of Windows, Macintosh and Linux Operating
Systems.
. Vast experience troubleshooting issues involving high speed internet
service
. The set up of all versions of Outlook, Thunderbird and other
applications.
. Managing a network of multiple devices such as computers and printers.
. PC repairs or upgrades plus the configuration and diagnostics of
routers, modems, servers.
. Building custom PC's and extensive repairs to Laser-jet and Ink-jet
printers.
. Technical knowledge of Windows XP, Vista and Windows 7.
Contact this candidate