Customer Service Medical

Shaun Andrew Mikkola

*** **** ****** ********* *****, Fl 33770

Phone: 727-***-****

E-mail: abmtr3@r.postjobfree.com

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CAREER OBJECTIVE:

Pursuing a management role with direct supervisory responsibilities in a

Regulatory/Compliance and Research & Development environment within the

healthcare industry requiring comprehensive knowledge in both medical

device quality systems and pharmaceutical regulatory requirements.

(Clinical Study Registrations, Quality, Compliance & Claims Management).

PROFESSIONAL SUMMARY:

Through my experience in the Armed Forces and as a civilian, I have come to

know and perform many different managerial and non-managerial tasks. There

also needs to be a certain level of cohesiveness and integrity to perform

well and understand people to accommodate their professional needs on and

off the job.

PROFESSIONAL EXPERIENCE: Largo Medical Center

Pharmacy Technician 1 2001-2003

Responsible for interpreting, typing, counting, filling new and refill

in/out patient prescriptions, chemotherapy and IV preparation, inventory,

orders, stocking, and daily housekeeping maintenance.

United States Navy

Job Description: Hospital Corpsman/administrator 2003-2010

Medically treated and aided Doctors in over 500 different medical

diagnosis' and procedures in the past 6.5 years while serving in the Navy.

While serving in the Battalion Medical Aid Station in Afghanistan under the

supervision of a Doctor, I was part of a medical triage unit that cared for

over 3,000 wounded Marines.

6 years of clinical wound care experience, soft tissue, and benign abscess

drainage procedures performed on a daily basis in the Battalion Aid Station

in Hawaii.

Managed and ordered supplies to over 13 different military installations on

a monthly basis.

I had to perform clinical medical procedures such as suture removals,

injections, EKG's, casting and splinting.

Ability to handle and operate complex medical machinery on a daily basis.

2004-2005 had the responsibility of ordering over 2,000 supplies for the

3rd Marine Battalion Aid Station.

Worked in the Naval Administration department for 11 months prior to being

honorably discharged in March 5, 2010.

Phlebotomy at Naval Hospital Jacksonville from 2008-2009..

Experienced with "butterfly" needles other forms of venipunture techniques.

Laboratory Aid for the Navy while serving @ NAS Jacksonville.

EDUCATION

1999-2003 Hillsborough Community College

2007-2009 Wayland Baptist University

Bachelor of Science

Occupational Studies

2010-present University of Maryland

University

Graduate Degree

Healthcare Administration

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4 SKILLS & KNOWLEDGE

Trained to the following FDA & ISO regulations: 21 CFR Part 210/211, 21

CFR Part 820, ISO 13485/ISO9000- Medical Device Regulations, ISO 14971-

Risk Management System for Medical Devices, ANSI/AAMI/ISO 11134-

Sterilization of Health Care Products). Member of RAP's, and ASQ

CPR, First Aid, OSHA, Blood Borne Pathogens, and Biochemical hazardous

waste certification

Teaching and training complexes in applied industry science and protocols

to employees.

Evaluating and managing those employees with respect to their product

related development and results on an ongoing basis

PC and IBM computer educated

Performance competency software with Microsoft (word, excel, access, power-

point, advanced mini-tab, Cognos Report Net) software systems

Attentive to detail, extremely efficient, and always organized

excellent skills in customer service with continuous quality

improvement,relationship development.

Skills in Diversity Management

Demonstrates management and leadership qualities.

Professional References:

Dr. Bryner Phone904-***-**** retired Navy

Karen Wilson phone (727)- 341-7009 HR Department(Palms of Pasadena)

Roxanne Rohn Phone (727)- 447-1619 Pharmacist (CVS)

Kirit Phone 727-***-**** Pharmacist Largo Medical Center

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