Customer Service Sales
Resume:
Jo Ann Trumbull
***** *. ************ **., *****, Idaho 83709
abmtqc@r.postjobfree.com
Objective: To obtain a position with a progressive company that offers
responsibility, challenge and advancement.
HIGHLIGHTS OF QUALIFICATIONS
. Over 12 years medical office experience for Surgeons and Hospitals
. Over 3 years Marketing and Events Coordinator -Health Care
. Self starter, time management, dependable, organized, dedicated,
flexible.
. Excellent verbal and written communication skills.
. Training and management skills.
RELEVANT EXPERINCE
________________________________________________
ADMINISTRATION
Office management for Internal medicine physicians group. Responsible for
daily Operations, including patient care assessments, generated 3rd party
insurance claims, ICD-9, CPT coding and overseeing physicians rounding
schedules. Orientation for new Physician hires. Updated data base,
attended daily patient case management meetings. Assisted home office and
hospital with credentialing documents. Organized new site to Include
ordering and implementing office machines, furnishing, supplies. Assisted
home office with new physician orientation to include travel, housing
arrangements. Training of new office personnel. Liaison with hospital,
physicians for home office.
Insurance billing and collections to include coding and data base updates.
Medical assisting for surgical practices to include sterilization of
instruments, equipment. Implemented MSDS polices, files and resource
data. Handled specimens for pathology. Rooming patients, set up and
assisted with office surgical procedures.
Instructed patients on pre-op prep and care.
Maintained crash cart. Ordered medical and office supplies. Updated OSHA
documents, implemented office personnel training as per guidelines.
Transcription of daily patient charts. Correspondence to include memos,
letters, forms, patient data. Scribed minutes.
Accounts receivables, bank deposits, petty cash. Budget reconciliation,
tracked purchase orders and expense reports. Reported monies to HR and
Hospital Foundation.
Promoted from Secretary I to Secretary III in hospital admin setting.
Maintained and updated excel spreadsheets, for inventory, patient and
customer data bases. Maintained and updated HR personnel files, forms and
documents.
CUSTOMER SERVICE
Service scheduling in call center atmosphere for 6 separate auto lines.
Scheduled a minimum of 400 appointments per month. Generated follow up,
calls, memos and letters. Updated customer data base. Worked with two
separate data bases to implement customer needs depending on service,
warranty history.
Sold aftermarket warranties. Generated correspondence for dealership and
manufacture recalls. Assisted sales department with customer care follow
up.
Assisted parts department with scheduling of appointments based on
inventory and factory replacement parts.
Became the first call center scheduler to break appointment setting goals
to exceed 650 a month.
Liaison between, sales, service management, parts and customers.
EVENTS/MARKETING COORDINATOR
Coordinated Community Events 2003-2006. Set up(tear down ) booths.
Maintained data spread sheets. Created/Designed new forms, flyers and
posters. Distribution of flyers, posters, race registration forms. Mass
mailing of invitations. Organized volunteers for events, races and booths.
Maintained inventory of products and event promotional giveaways.
Distribution of forms, race packets,.
Collection of all race, event monies.
Liaison between employees, vendors, patients and accounting department.
Scheduled catering, events, travel, workshops, conferences, hotel
accommodations
COMMUNITY INVOLVEMENT
St. Luke's Team Captain for:
Race for The Cure, Light The Night, Daffodil Ball 2003-2006
Relay for Life- Committee Chair 2005
Crapo Health Awareness, Main Street Mile 2004-2005
Caldwell High School: Grad Nite 2002- Chairman, Donations/Fundraising
Out Back Soccer Coach: Caldwell Boys Youth Team 1997-2000
EDUCATION /LICENSES /CERTIFICATES
Idaho Life/Health Insurance License 2001
University of Phoenix (current student )
Vallivue Sr. High School 1978
Marketing Basics
Excel Fundamentals Certificate
Effective Communication Certificate
Medical/Dental Terminology Certificate
EMPLOYMENTS HISTORY
Apogee Physicians Phoenix, Arizona
Lyle Pearson Company Boise, Idaho
St. Luke's R.M.C. Boise, Idaho
Surgeons Offices Caldwell/Nampa, Idaho
AFLAC Sales Boise Valley
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