Quality Assurance Management

Syreeta M. Grace-Taylor

***JIMMIES CREEK COURT

PHONE: 252-***-****

NEW BERN, NC 28562

EMAIL: **********@**********.***

SUMMARY OF QUALIFICATIONS

Results focused, quality driven, self motivated professional with excellent

experience in Business Management, Quality Assurance & Control, and Project

Management. Successful track record of simultaneously managing multiple

projects, customers and contract partner relationships. Possess great

organization, negotiation and conflict resolution skills, leading to fact-

based decision making and satisfied customers. Recognized as an effective

communicator with excellent interpersonal skills.

Software: Developed software proficiencies with Microsoft Office (MS-Word,

Excel, Outlook, Publisher and Visio). Netscape,

Internet Explorer

ERP/CRM PACKAGES: SAP

OPERATING SYSTEMS: WINDOWS '95/ '98/ 2000/ XP, MS EXCHANGE

DATABASES: ORACLE, MS ACCESS

EDUCATION

MOUNT OLIVE COLLEGE, NEW BERN, NC

BACHELOR OF SCIENCE, MANAGEMENT AND ORGANIZATIONAL DEVELOPMENT, MAY 2010

EXPERIENCE

HR Coordinator / Booking Keeping Assistant, Carolina Home

Medical, 01/2009 - 10/2009

. Maintained account records by posting and reconciling data

. Complied, calculate, post and verifies data to produce regular or

special summaries, balances or other reports as required

. Received, accounts for cash, checks or other valuables, issues

receipts and classifies and code transactions

. Maintained a monthly financial report for operating expenses incurred

by all stores

. Maintained and updated employee files

. Prepared and assisted new employees with new hire packages

. Processed all incoming and outgoing mail

Customer Returns quality Team lead, MOEN Inc., 01/2003 - 06/2006

. I maintained the 32% Recovery Goal for three years which brought $3

million dollars each year back into the company.

. Lead various projects to maintain competitive edge in the company

. Provides support for team members by securing resources and material

. Maintaining team focus on task and training new associates

. Set daily and long-term goal and ensuring goals are met

. Maintain records such as attendance sheets, and daily work log

. Promoted continuous improvements for department and associate's work

habits through communication, continuous improvement activities and

management resources

. Read and interpret documents, write routine reports and

correspondence, conduct team meetings

. Communicated effectively with materials department, quality

department, maintenance department and management in order to meet

customer demand

. Work as material supplier for the product lines

Production Line Team Lead, MOEN Inc., 10/1999 - 01/2003

. Responsible for running and maintaining all production lines in the

department.

. I evaluated which lines should run based on demand and successfully

completed the daily schedule with the available resources

. Lead production workers in effectively meeting the daily production

schedule.

. Trained and developed team members in current production technology to

achieve optimum results.

. Prepared results for production supervisor on schedule attainment and

personnel issues.

. Communicated effectively with materials department, quality

department, maintenance department and management in order to meet

customer demand

. Read Build of Material in order to package the product properly

. Assured a consistent clean work area

. Assisted in line change over

Brazing Production Line Associate, MOEN Inc., 10/1998 - 10/1999

. Brazed valve bodies for production lines

. Read Build of Material for proper assembly

. Light rework of damaged materials

. Maintained a constant supervision of the machine worked on to insure

proper brazing effect

REFERENCES AVAILABLE UPON REQUEST

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