Sales Manager

Robert J. Urban

**** ***** **** *****, ***********, M ichigan 48836 – abmtpe@r.postjobfree.com – 517-***-****

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Professional Experience:

• Licensed Sales; Life Insurance/ Personal Banker 2004-current

Bank of America-Lansing, Michigan

Establish and maintain long-term relationships with clients to assist them with planning financial

and retirement goals. Successfully trained, educated and motivated sales staff to increase

productivity and team morale.

-Branch and divisional sales leader exceeding 300% of annual goal.

-Silver Hammer Award: Exceptional customer relations.

• Branch Manager; Sales Development Manager 2001-2004

Interstate Financial Mortgage Services- Lansing, Michigan Oak Park, Michigan

Assisted clients in home loan options.

Served as a leader while managing a team of six loan officers.

Developed a mail marketing strategy that increases application volume by 250% per

representative.

Set sales record in first month, successfully outperforming all branches and corporate

Office combined.

Increased branch production by 290%

• Executive Vice-President; Sales and Marketing 1997-2001

Glomar Inc., East Lansing, Michigan

Responsibilities included managing state-wide territory for the Michigan Municipal Risk

Management Authority (MMRMA) as well as presenting and selling property and liability insurance

options to municipal boards. Promoted research and conducted training for MMRMA members.

Maintained 100% account retention.

• Regional Sales/Training Director 1996-1998

Excel Communications Inc., Haslett, Michigan

Trained new representatives as well as directed all sales and marketing accounts. Focused on

the development of marketing strategies to increase productivity per representative.

• Director of Substance Abuse 1994-1997

Rivendell Adolescent Psychological Hospital

Tasks included establishing trusting relationships with patients and developing best rehabilitation

protocol individually and in groups. Served as the treatment team liaison to psychiatrists, CEO

and VP. Also collaborated with doctors to discuss patient progress and medication results.

Education:

Grand Valley State University 1993

Bachelor of Science; Sociology

Licenses & Certifications:

• Michigan Life License; Resident Producer

• Associate Risk Management 54

• Associate Risk Management 55

• Notary Public

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