Manager Sales
Resume:
ROGER WARD
Broken Arrow, OK *4012
********@**********.***
CAREER SUMMARY
Credit Management professional with over 15 years of experience. Have proven analytical,
managerial and leadership abilities in a number of different industries. Exceptional
accomplishments in cash flow management and process improvement. Thrives in fast paced,
changing work environment.
PROFESSIONAL EXPERIENCE
ENTERPRISE HOLDINGS, INC. (Formally Vanguard Car Rental) 2009-
2010
North America's largest rental car company featuring the Enterprise, National & Alamo
brands
Director of Collections
•Guided and directed high performing teams related to Accounts Receivable, Credit, Billing,
Rate analysis and corrections, Collections and Cash Applications for all domestic and
international accounts.
Responsible for insuring that receivable collection performance was maintained at optimum
levels.
•Directed collection efforts related to the reduction of disputed balances by $300,000 with
major international customers.
•Calculated and recommended appropriate Reserve for Bad Debt Expense.
NAVICO, INC. (Formally Lowrance Electronics) 2007-
2009
$100 million Marine Electronics Manufacturer
Credit Manager
•Supervised daily collection activities of the Credit Department staff and achieved a 98%
collection rate on delinquent receivables due to timely and effective communication
methods with external customers.
•Initiated a credit approval process to establish customer credit limits within the
organization's ERP system while maintaining profitable customer relationships.
•Proactively managed and negotiated large customer accounts regarding resolution of past
due balances by recommending special payment plans and financial packages.
•Formulated processes related to credit and collections as a core team member of the project
team that successfully implemented a new ERP system for the organization.
•Created and maintained weekly and monthly reports for Senior Management providing
insight into past due agings along with cash receipts forecasting.
•Negotiated merchant providor contract related to retail customer credit card transactions that
reduced cost of these transactions by $10,000 monthly.
CITGO PETROLEUM CORPORATION 2000-
2007
Petroleum refining and marketing company with operations throughout the United States
Credit Manager Asphalt Products
•Evaluated and managed a portfolio of $50 to $100 million receivable portfolio related to
sales of Asphalt products.
•Established and monitored credit limits using financial analysis to insure compliance with
credit policy including use of letters of credit and pre-payments when variances
occur.
Credit Manager- Lubricant Product
•Established credit policies and procedures for sales of lubricant products to International
customers in Latin America.
•Designed and implemented a process for the analysis of international customer’s financial
statements using Excel software.
•Performed special projects and financial analyses as requested by management.
WILLIAMS COMPANIES 1998-
2000
$12 billion natural gas pipeline distribution company.
Credit Manager- Propane Division
•Established centralized credit function while implementing policies & procedures for what
was Williams' retail propane operation.
•Designed and implemented credit scoring program for retail customer base related to
establishing new customers which reduced bad debt write offs by $75,000 annually.
•Facilitated meetings with branch managers which resulted in increased collections at the
store locations by $150,000 annually.
•Assisted in the issuance of letters of credit and parental guarantees for the Marketing
division as requested by supervisor.
DAYCO/PUROLATOR 1993-
1998
Credit Manager-Automotive Aftermarket
$200 million manufacturer of oil and air filters for the automotive manufacturing industry.
•Selected, trained and managed credit & collections staff of approximately 15 people.
•Conducted monthly meeting with senior management regarding credit issues related to
major customers.
EDUCATION/SKILLS
B.S. Business Administration, Oklahoma State University - Stillwater, OK
Computer experience including Oracle, SAP, Microsoft Office Suite & Outlook
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