Customer Service Manager

LATIKA MCCRARY

*** ********** **

Madison, AL ***58

Cell: 256-***-****

Dear Prospective Employer:

My experience in accounting and administrative functions spans 15 years,

with the large majority of my experience as an Accountant. The details of

my responsibilities and accomplishments are outlined on my resume; what I

would like to convey here are the underlying traits and abilities indicated

through my background:

o I am well-versed in a broad range of accounting and administrative

functions. Through my experience in these activities, I am able to make

quick, well-formed decisions as issues and problems arise.

o I maintain a clear focus on producing results. Whether it is through

achieving a high completion rate for on-time payments or influencing team

members to improve their capabilities, I stress that actions without

positive results are costly and set back company goals. Thus, the "end

result" is my priority.

In addition to a results-driven approach, you can be assured that I would

uphold the highest level of work detail and ethical standards as a member

of your team. I am flexible and adaptable to both new situations and

changing organizational needs.

My resume is enclosed to provide you with specific details concerning my

background and qualifications. I would appreciate the opportunity to

interview for this position, as I am certain that a face-to-face meeting

would more fully reveal my positive attitude and ability to meet your

expectations. My salary expectation is negotiable.

Thank you, for your time and consideration. I look forward to meeting you.

Sincerely,

Latika McCrary

LATIKA MCCRARY

110 Brookstone Ln

Madison, AL 35758

Cell 256-***-****

**********@*******.***

OBJECTIVE: To contribute to an organization's success through the use of my

exceptional customer service, analytical skills, and people skills.

SUMMARY OF QUALIFICATIONS:

Experienced Accountant hard worker, quick thinker and detail oriented

individual. Strengths include building effective, responsive relationships

within working environment, incorporating upper management initiatives into

business processes to ensure corporate success. Knowledgeable in generally

accepted accounting practices, principles and policies

SECURITY CLEARANCE - SECRET

EDUCATION:

1999-2001 Bachelor of Science in Business Administration, Faulkner

University

2007-present Master of Science in Business Administration, Virginia

College Online

EMPLOYMENT

2004 - 2009 Accountant, ERC INC.

Process over 800 Accounts Payable Expenses per month. Processed Payroll for

400 employees, Helped implement and improve processing procedures of vendor

invoices for increase in expenses processed per employee. Created workflow

analysis, and explained effectiveness of each employee in AP department.

Reconcile Bank Statements, posted Accounts Payable, Payroll Accruals and

Unallowable to General Ledger. Experience includes billing of CPFF, CPAF,

FFP, T&M and IDIQ type contracts, as well as WAWF. Provides accounting

services to staff and individuals or organizations outside of the company,

such as government agencies and banks. Coordinated monthly payroll

functions for 400+ employees. Uses various software applications, such as

spreadsheets, GCS Premier, Deltek Electronic Timesheet, and other packages

to assemble, manipulate and/or format data and/or reports. Performs entry

and posting of cash receipts, expenses, or other transactions to journals

or ledgers and verifies accuracy. Reviews invoices, bills, vouchers, or

other documents before entering into records. Sorts and files documents and

performs calculations.

2002 - 2004 Executive Assistant, JACOBS SVERDRUP

Prepare purchase order request, Prepare Expense Reports. Prepared

background checks for new employees. Post open requisitions. Payroll,

Correct, edit and improve the quality and process for the monthly status

reports (A022) and the work plans (A021), Gather and deliver the monthly

reports to the customer both on CD and using a customer unique system,

Administrative resource for the contract support staff (GM, DGM, Directors

and Managers, Set up meetings, handling meeting accommodations, Prepared

deliveries to the onsite staff, distributing information as directed, and

helping with basic presentations, Generate new hire orientation binders,

Assist with timecard administration for the MSFC Group, Arranges and types

a variety of office and

general correspondence, technical, and business reports.

1995-2002 Accounting Analyst, ADTRAN

Completed and submitted invoices and process for payments, Handled expense

reports with account summaries, Demonstrated knowledge of and

accountability for payroll and employee records, daily sales operations,

and profit and loss statements, including inventories, labor petty cash,

bank deposits, change orders, and bank deposit verifications, Managed petty

cash, payroll,

inventory, member statements, accounts receivable, and payable, Run reports

out of Dunn & Bradstreet, Performs daily accounting activities such as,

maintenance of the general ledger and

preparation of various accounting statements and financial reports and

records. Voucher invoices for payments, Managed petty cash, Payroll,

Handled expense reports with account summaries. Perform daily

credit/collection duties that consist of working with the Customers, Sales

Department, Factory Service, and any other questions that arise, Researched

Customers accounts for discrepancies, Establish credit lines and credit

limits through Dunn and Bradstreet, Credit Card Reconciliation.

1989-1995 Assistant Property Manager UNIVERSITY PARK APARTMENTS

Responsibilities included: assisting the manager with the general

administration of the property and performing related management functions

with the daily operations of the apartment community, handling all

telephone inquiries, setting appointments, showing and renting units,

processing the move-ins, setting up leases, executing renewals and handling

move-outs. Activity in conducting move-in and move-out inspections of units

to determine applicable charges for damages, conducting inspections to

determine market readiness and implementing high quality standards of

cleanliness and aesthetic appearance. Also posted rent payments and

prepared bank deposits as well as followed up on collections, posted 3-days

notices and late fees. Other duties implied: preparing purchase orders,

coding and processing vendor invoices for payment, sending documentation to

Corporate Office and following up on vendor payment inquiries. Assisted in

the management of efficient operation of the property consistent with Loss

Prevention and Corporate Office policies and procedures.

COMPUTER SKILLS

WAWF, Microsoft Word, AmiPro, Lotus1-2-3, AS400, Excel, Oracle, QuickBooks,

PowerPoint,

Deltek GCS Premier, Property Boss, Deltek Cost point, BaaN, JAMIS,

PeopleSoft Financials,

Visio, Harvard Graphics, etc.

REFERENCES

Ken Lyles (ERC Inc) 256-***-****

Liz Kennedy (Jacobs Sverdrup) 256-***-****

Contact this candidate