Customer Service Project Manager

Confidential Resume: Experienced Customer Service Representative

Jenoatha R. Green

**** *** **** *****

Ypsilanti, MI. 48197

Tel: 734-***-****

Email:

********@*********.***

Job Objective

A position in the area of Customer Service Representative, Receptionist, or

Administrative Support, requiring customer service, communication, and

organizational skills. A team player with initiative and the ability to

multitask.

Education and

Training

. Washtenaw Community College

Ann Arbor, MI.

Major: ASL Digital Equipment Technology

Minor: Data Processing

Degree: Associate in Science

. Ypsilanti High School, Ypsilanti, MI

Diploma, Liberal Arts

. Other: University of Michigan:

Human Resource Development, HRAA:

Fred Pryor Seminars:

Developed management skills through training

seminars, and staff inter-department

opportunities available to enhance supervision

skills.

Experience

. 6/4 - 08/31/07: Technical Support Specialist, Comcast Cable, Ann Arbor,

MI. Provided technical support for Comcast Digital Voice, and High Speed

Internet Services via Call Center Technologies.

. 7/18 - 11/21/06: School Bus Driver, Ann Arbor Public Schools, Ann Arbor,

MI. Provided bus transportation for Public School Students; K - 12

grades.

. 10/21 - 11/28/05: Concierge, Sunrise Assisted Living, Ann Arbor, MI.

Managed Receptionist front Desk; managed 12-line telephone system;

maintained Volunteer log, daily event log, meal tickets, and petty cash.

. 9/21 - 09/29/05: Auditor, RGIS Inventory Specialists, Pittsfield TWP.

Auditor for retail store inventory. Performed merchandise itemized count

and report of inventory for retail customers. Prepared microcomputer

records for worksheets, area item tickets, and merchandise tags.

. 3/98 - 07/2004: Project Manager / Technologist, University of MI. Ann

Arbor, MI. Project Manager for the deployment of voice, video, and data

in the academic environment. Recommended IT equipment, installation, and

system configurations of voice, video, and data networks. Coordinated

the implementation and completion of It software features. Prepared cost

and time estimates for installing and operating network equipment,

software, and related peripherals. Advised and documented contractual

agreements, and facilitated the marketing of Service Level Agreements.

Created and facilitated mutually beneficial relationships with customers

and our Operations Management Department. Prepared customer service

order billing, resolved customer equipment, and network connectivity

repair issues internally and with off site vendors.

. 6/96 - 3/1998: Voice System Analyst, University of MI. Ann Arbor, MI.

ACD Call Center Coverage; Customer Service; Customer Billing; Instructed

customers on the applications and capabilities of the IT System and the

University of Michigan Network; planned and conducted customer training

programs; identified, defined, and responded to customer needs /

expectations as they translated to the campus IT Services and products;

analyzed and documented customer long term goals.

Strengths and Skills

Reliable, a positive work ethic and comprehensive background in

professionalism. Ability to develop and maintain good rapport with most

individuals, analyze situations, and propose creative solutions. An active

team member, committed to the accomplishment of team goals. Microsoft

Office, Access, Excel, PowerPoint, Visio, and Electronic Mail; Internet;

VoIP; Call Center Technologies (IVR) ACD; Call Prompter; Conference Calls;

Customer Service; Database Documentation Maintenance; data entry; Good

verbal, written and interpersonal skills.

Contact this candidate